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ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai

5 stars5 stars
287, Dr. Babasaheb Ambedkar RoadParel, MumbaiMaharashtra400012India, 800-491-6126
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Excellent4.4 / 5
Room
Room is all right
Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
140See all 140 Hotels.com reviews
From 1,689 reviewsTripAdvisor Traveller Rating

ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai

Hotel Info: 866-539-8117

from $110
  • Premier Room (The Towers)
  • Signature Room (ITC One)
  • Executive Room
  • The Towers
  • Executive Room (Club)
  • Executive Club
  • Executive Room - Exclusive
  • ITC One

At a glance

Key facts

Hotel size

  • This hotel has 242 rooms
  • This hotel is arranged over 30 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Also known as

  • ITC Grand Central Mumbai
  • ITC Grand Central Luxury Collection Mumbai
  • ITC Grand Central Luxury Collection
  • ITC Hotel Mumbai Grand Central
  • ITC Mumbai Grand Central
  • Itc Grand Central Hotel Mumbai (Bombay)
  • ITC Grand Central Mumbai Hotel
  • ITC Grand Central Hotel
  • ITC Grand Central
  • ITC Grand Central Luxury Collection Hotel Mumbai
  • ITC Grand Central Luxury Collection Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for INR 1500 per night

Breakfast is offered for an extra charge of INR 982 per person (approximately)

Airport shuttle service is offered for an extra charge of INR 1588 per vehicle (one way)

WiFi is available in guestrooms for INR 600 per 24-hour period (rates may vary)

WiFi is available in public areas for INR 600 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for INR 600 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for INR 600 per 24-hour period (rates may vary)

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 6
  • Conference space
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kaya Kalp - The Spa has 6 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

Hornbys Pavilion - This restaurant serves breakfast, brunch, lunch, and dinner. Open 24 hours.

Kebabs and Kurries - This restaurant serves lunch and dinner.

Shanghai Club - This restaurant serves lunch and dinner.

ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai’s small print

Also known as

  • ITC Grand Central Mumbai
  • ITC Grand Central Luxury Collection Mumbai
  • ITC Grand Central Luxury Collection
  • ITC Hotel Mumbai Grand Central
  • ITC Mumbai Grand Central
  • Itc Grand Central Hotel Mumbai (Bombay)
  • ITC Grand Central Mumbai Hotel
  • ITC Grand Central Hotel
  • ITC Grand Central
  • ITC Grand Central Luxury Collection Hotel Mumbai
  • ITC Grand Central Luxury Collection Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for INR 1500 per night

Breakfast is offered for an extra charge of INR 982 per person (approximately)

Airport shuttle service is offered for an extra charge of INR 1588 per vehicle (one way)

WiFi is available in guestrooms for INR 600 per 24-hour period (rates may vary)

WiFi is available in public areas for INR 600 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for INR 600 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for INR 600 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 140 reviews

ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Good3.0 / 5
Disappointed by all the added charges!
The management chooses to nickle and dime with extra charges which quickly add up. I booked multiple night stay on Executive Club level. Where most 5 star hotels include complimentary free one way airport shuttle, this property did not. Additionally there was a high priced added charge for WIFI where most of the other Club Level rooms offer complimentary WIFI. Finally, This management chooses to charge the upgrade price for Executive CLUB LEVEL but in reality, there is little to no added benefit from rooms described as Executive Level. Typically Club Level rooms at other 5 Star Hotels include a free pass to the Club Lounge, but not at the ITC Grand Central. After arrival, they wanted to charge me for and additional daily fee to access the Club Lounge! I booked the room because of the "attractive" room rate which turned out to not be at all attractive after all the added charges! This kind of marketing is counter intuitive to good business sense. I felt like I was ripped off! Until they clean up their act, I will not be a customer of ITC Hotels in Mumbai. Finally, this property is situated close to an hour from BOM Airport, very inconvenient location for me personally and additionally is on the doorstep of slums. It appears that an effort is under way to re-build and modernize the area, but it will likely be a long term effort, it will be.
2 night business trip
ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Outstanding5.0 / 5
Travel to shopping took lot of time due to traffic
3 night family trip
ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Poor1.0 / 5
The room was not ready. Then they gave me a room for one person rather than 2.
4 night business trip
ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Good3.0 / 5
Slow check-in and check-out. The stay was perfectly fine but the restaurants on site are seriously over-priced.Stayed at JW Marriotts in other cities in India with better service, lower rates, and better priced food.
3 night business trip
ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Excellent4.0 / 5
ITC was comfortable
good stay
2 night romance trip

See all reviews

ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai

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