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Riu Palace Las Americas All Inclusive, Cancun

4 stars
Blvd. Kukulcan, Km 8.5Manzana 50, Lote 4, Zona Hotelera, CancunQROO77500Mexico, ‏‎800-491-6126
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Excellent4.4 / 5
Location
Great location
Service
Fantastic service
Food
Delicious food
Cleanliness
Quite clean
1284See all 1,284 Hotels.com reviews
From 5,780 reviewsTripAdvisor Traveller Rating

Riu Palace Las Americas All Inclusive, Cancun

Hotel Info: 866-539-8117

from $298
  • Suite Vista al Mar Mexico
  • Junior Suite Europe
  • Jr.Suite Mexico
  • Junior Suite Oceanview Latam
  • Junior Suite
  • Junior suite Ocean view
  • Suite Ocean View
  • Suite Jacuzzi Ocean View
  • Junior Suite Oceanview Europe
  • Junior Suite Vista al Mar Mexico
  • Junior Suite Latam
  • Super Saver
  • Suite Jacuzzi Vista al Mar Mexico

At a glance

Key facts

Hotel size

  • This hotel has 372 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
Guests booking Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico should note that cancellations made 72 hours prior to arrival will incur a 2-night penalty for stays from now – April 30, 2016 and 1-night penalty for stays from May 1 – December 23, 2016. In both situations (1 or 2 night penalty) RIU will charge the rate of the first or first 2 nights of stay. For further details, please contact the property using the information contained in your confirmation email.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (gratuities included)

Also known as

  • Riu Americas
  • Riu Palace Las Americas Cancun
  • Riu Las
  • Riu Las Americas
  • Riu Las Americas All Inclusive
  • Riu Las Americas Palace
  • Riu Palace Las
  • Riu Palace Las Americas
  • Riu Palace Las Americas All Inclusive
  • Riu Palace Las Americas All Inclusive Cancun

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the spa.

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • 6 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Health club
  • Sauna
  • Pool umbrellas
  • Billiards or pool table
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Garden
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Soccer
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Access to offsite clubs

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

As expected of a luxurious hotel, guests receive high quality spa services at Riu Palace Las Americas All Inclusive. The hotel’s wellness center, Renova Spa, offers a variety of treatments and massages, including Aromatherapy treatments. Additionally, visitors can enjoy excellent amenities such as the freshwater swimming pool, spa tub, gym, and sauna.

Guests under 18 are not allowed in the spa.

Dining

Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.

Sakura - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Tio Pepe - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required.

Onsite venue #5 - steakhouse.

Riu Palace Las Americas All Inclusive, Cancun’s small print

Also known as

  • Riu Americas
  • Riu Palace Las Americas Cancun
  • Riu Las
  • Riu Las Americas
  • Riu Las Americas All Inclusive
  • Riu Las Americas Palace
  • Riu Palace Las
  • Riu Palace Las Americas
  • Riu Palace Las Americas All Inclusive
  • Riu Palace Las Americas All Inclusive Cancun

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the spa.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 1284 reviews

Riu Palace Las Americas All Inclusive, Cancun
Excellent4.0 / 5
Mother and Daughter Vacation
The staff was so friendly, especially the bar staff. Great bar service on the beach, too. We enjoyed the restaurants, especially the steak house. You can ask for lobster AND steak and they will prepare a surf n turf plate for you. Japanese restaurant was great, but it took us 3 nights to get in. There are 2 seatings with limited seating, so get in line early. Don't miss the catamaran to Isla Mujeras. Book it at the hotel by the booth where you get your beach towels. It is $88 for a full, fun day. You are picked up at the hotel dock and taxied to the catamaran. From the hotel you can walk about 3 or 4 blocks BACK to shopping, Senor Frogs, Congo Bongo, Harley Davidson store, Fiesta Market (best prices for souvenirs) and outdoor market. Cancun has an incredible public bus system. Just step outside your hotel and wait for "R2" bus, pay $1 and tell the bus driver where you want to go. The ONLY negative about this hotel, all surfaces are shiny tile (marble/granite), in your room, lobby and around the pools. When the surfaces are wet, they are slippery. July is extremely humid. I would not book again this time of year. You can use US dollars everywhere, so no need to exchange money. This is my 4th trip to Cancun (all at different resorts) and I would rank this hotel at the top.
6 night family trip
Riu Palace Las Americas All Inclusive, Cancun
Outstanding5.0 / 5
The perfect getaway!
The staff at the hotel were absolutely phenomenal. I did not have one bad encounter with a staff member and was continuously treated with respect. I actually had a friend go missing for a few hours and the management walked me through the process and did everything in their power to help. Fortunately, my friend was safe and returned later. The drink options were a little disappointing because I don't normally drink dark liquor; however, I was content with piña coladas and mimosas. This is hotel was worth every penny and I encourage everyone else to stay here. The food is also excellent. The nicer restaurants were fantastic, but would fill up quickly. The buffet is where I spent most of my time and the food there was just as high in quality.
5 night trip with friends
Riu Palace Las Americas All Inclusive, Cancun
Excellent4.0 / 5
the employees wasnt as friemdly as other rius we have stayed at, restaurant is small
4 night family trip
Riu Palace Las Americas All Inclusive, Cancun
Good3.0 / 5
Pros: nice clean beach, great location, fun entertainment staff, good music poolside, big spacious room, nice views from balcony, comfy laying out chairs at pool. Cons: Hotel feels old and smells musty in the lobby hallways and rooms, no coffee shop, food wasn't great and the selection was almost the same daily in the breakfast and lunch buffets, only 2 elevators and no air condition inside them, dinner restaurants filled up before we were able to make reservations 3 days in advance, no food poolside.
5 night family trip
Riu Palace Las Americas All Inclusive, Cancun
Excellent4.0 / 5
Good All-inclusive. Drinks were great. The buffets were okay, but the restaurant dinners were pretty good. We got reservations to the Mexican and the steak restaurants and both had good food. They also had shows in the hotel in evenings. The hotel is walkable distance to the night clubs and in safe area. The beach is small though. Can get loud around the pool area. Typical Cancun hotel, Americanized with minimal, touristy exposure to the otherwise rich and diverse Mexican culture.
2 night romance trip

See all reviews

Riu Palace Las Americas All Inclusive, Cancun

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