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Puerta Del Mar Hotel

Photo gallery for Puerta Del Mar Hotel

Indoor pool, 2 outdoor pools, pool umbrellas
Indoor pool, 2 outdoor pools, pool umbrellas
21-inch flat-screen TV with digital channels, TV
Fridge, microwave, stovetop, espresso maker
1 bedroom, premium bedding, down duvets, in-room safe

Overview of Puerta Del Mar Hotel

Puerta Del Mar Hotel

2.5 star property
Family-friendly hotel in Ixtapa with 2 outdoor pools and indoor pool
7.4 out of 10 Good
7.4/10 Good

84 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • 2 outdoor pools and indoor pool
  • Fitness centre
  • Sauna
  • Self parking
  • Children's pool
  • Spa tub
  • Waterslide
  • Pool bar
  • Room service
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Kitchen

Room options

About this area

What's nearby

  • Heart of Ixtapa
  • El Palmar Beach - 8 min drive
  • Varadero Beach - 23 min drive
  • Linda Beach - 24 min drive
  • Zihuatanejo Bay - 10 min drive
  • La Ropa Beach - 27 min drive
  • Las Gatas Beach - 34 min drive

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 27 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • Casa Morelos - 5 min walk
  • Restaurant Frank's Bar & Grill - 4 min walk
  • Deborah's Restaurant - 5 min walk
  • The Generals - 5 min walk
  • Café del Ferrocarril - 4 min walk
Map

About this property

Puerta Del Mar Hotel

Puerta Del Mar Hotel offers an airport shuttle (available 24 hours) for MXN 480 per vehicle one-way. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Los Molcajetes, which serves breakfast, lunch and dinner. There's an indoor pool and a poolside bar, and in-room conveniences include sofa beds and fridges. Fellow travellers like the pool and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (MXN 100 per stay)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*
  • Shopping centre shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Free daily reception
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Beach nearby
  • Use of nearby fitness centre
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Horse riding nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1991
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Hot tub
  • Sauna
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 21-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • King sofa bed
  • Premium bedding
  • Cot/infant bed (surcharge)

What to enjoy

  • Balcony
  • Garden
  • Individually decorated

Freshen up

  • Two bathrooms
  • Shower only
  • Free toiletries

Stay connected

  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Los Molcajetes – Overlooking the garden, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Airport shuttle service is offered for an extra charge of MXN 480 per vehicle (one-way)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cots/infant beds are available for MXN 70 per night
  • Airport shuttle service for children costs MXN 0

Parking

  • Self-parking costs MXN 100 per stay

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Policies

Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Puerta Mar Hotel Ixtapa
Puerta Mar Ixtapa
Puerta Del Mar Hotel Hotel
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Hotel Hotel Ixtapa

Frequently asked questions

Does Puerta Del Mar Hotel offer free cancellation for a full refund?
Yes, Puerta Del Mar Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Puerta Del Mar Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Puerta Del Mar Hotel?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Puerta Del Mar Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Puerta Del Mar Hotel?
Yes. Self-parking costs MXN 100 per stay.
Is an airport shuttle service offered by Puerta Del Mar Hotel?
Yes, an airport shuttle is available. The charge is MXN 480 per vehicle one-way.
What are the check-in and check-out times at Puerta Del Mar Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Puerta Del Mar Hotel and nearby?
Have fun with activities such as cycling, horse riding and sailing, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Puerta Del Mar Hotel also has 2 outdoor pools and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Puerta Del Mar Hotel?
Yes, Los Molcajetes offers garden views.
Does Puerta Del Mar Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a coffee maker and cookware.
Does Puerta Del Mar Hotel have any outdoor private spaces?
Yes, every room features a balcony and a garden.
What's the area around Puerta Del Mar Hotel like?
Puerta Del Mar Hotel is in the heart of Ixtapa, a short 14-minute walk from El Palmar Beach and 18 minutes' walk from Vista Hermosa Beach. Travellers say that this hotel is in a good location.

Reviews

7.4

Good

7.9/10

Cleanliness

7.5/10

Staff & service

6.7/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Jose, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!
Jayln, 17-night family trip
Verified Expedia guest review

8/10 Very good

Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.
Mark, 18-night romance trip
Verified Expedia guest review

8/10 Very good

The grounds are clean, beautiful, and peaceful.
Tanya, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Linda M, 14-night romance trip
Verified Expedia guest review

10/10 Exceptional

Bill, 4-night trip
Verified Expedia guest review

8/10 Very good

Sisters vacation
Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Crystal, 4-night family trip
Verified Hotels.com guest review

6/10 Good

They need work on the pool is not clean look that they need to add more pool chemical . They do cleaning everyday . Think the problem is the short an chemical
2-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review