Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

Photo gallery for Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

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Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Single Room (1 Adult) | Minibar, desk, free WiFi, bed sheets

Overview of Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

4.0 star property
4-star hotel in Puerto de la Cruz with 2 outdoor pools and spa

6.8/10 Good

247 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
C/ Acevino, 8, Puerto de la Cruz, Tenerife, 38400
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Self parking
  • Children's pool
  • Spa tub
  • Coffee shop/cafe
For families
  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Choose dates to view prices

About this area

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive
  • Tenerife (TFS-Tenerife South) - 66 min drive
  • Airport shuttle (surcharge)

About this property

Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

4-star hotel
At Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace, you can look forward to a round-trip airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage or a manicure/pedicure at SPA DE PAGO, the on-site spa. Enjoy the gym, as well as activities such as archery. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and an indoor pool
  • Bike hire, an outdoor tennis court and self-parking (surcharge)
  • Meeting rooms, luggage storage and smoke-free property
  • Tour/ticket information, a 24-hour front desk and a lift
Room features
All guest rooms at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace feature thoughtful touches, such as air conditioning, as well as amenities, such as complimentary wireless Internet access and in-room safe (surcharge). Guest reviews speak well of the overall comfort, size rooms at the property.
Extra amenities include:
  • Bathrooms with baths and bidets
  • 1-inch TVs with cable channels
  • Balconies, heating and daily housekeeping

All-inclusive

All-inclusive room rates at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Languages

English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 390 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)
  • Children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 5 per day)
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Children's club
  • Children's pool
  • Playground

What to do

  • Tennis
  • Archery
  • Pool table
  • Beach nearby
  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility

Languages

  • English
  • German
  • Spanish

Room amenities

Be entertained

  • 1-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

All-inclusive

All-inclusive room rates at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Spa

SPA DE PAGO has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • Cash deposit: EUR 15.00 per stay for guests staying between 1 January to 31 December

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 35 (roundtrip)
  • Safes in guest rooms can be used for EUR 3 per day

Parking

  • Self-parking costs EUR 5 per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

This property accepts credit cards.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Hotel Puerto Resort Blue Sea Puerto de la Cruz
Hotel Puerto Resort Blue Sea
Puerto Blue Sea Puerto de la Cruz
Puerto Blue Sea
Hotel Blue Sea Puerto Resort Puerto de la Cruz
Blue Sea Puerto Puerto de la Cruz
Blue Sea Puerto
Hotel Puerto Resort by Blue Sea
Hotel Blue Sea Puerto Resort

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace?
Yes. Self-parking costs EUR 5 per day. Parking spaces may be limited.
Is an airport shuttle service offered by Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace?
Yes, an airport shuttle is available. The charge is EUR 35 roundtrip.
What are the check-in and check-out times at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace?
You can check in from 2 PM - midnight. Check-out time is 11:30 AM.
Is there an on-site casino at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (9-min drive) is nearby.
What is there to do at Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace and nearby?
Have fun with on-site activities such as archery, and improve your game on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace also has an indoor pool and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace?
Yes, there's an on-site restaurant. Nearby restaurants include Tressardi (5-min walk), Luna Rossa (5-min walk) and Cafe Alba (6-min walk).
Does Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace like?
Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace is a short 1-minute walk from Orotava Valley and 5 minutes' walk from La Paz Lookout.

Overall score and ratings

6.8

Good

7.5/10

Cleanliness

7.3/10

Staff & service

7.6/10

Amenities

6.5/10

Property conditions & facilities

7.5/10

Eco-friendliness

8/10 Very good

james, 7-night trip
Verified Orbitz guest review

4/10 Fair

The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!
4-night trip
Verified Expedia guest review

10/10 Exceptional

Lovey spacious room and views of both the sea and mountains.
15-night romance trip
Verified Expedia guest review

8/10 Very good

15-night trip
Verified Expedia guest review

8/10 Very good

Okay but there’s much better
Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!
Aidan, 5-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic location
Friendly polite staff. Excellent night entertainment
Jennifer, 7-night trip
Verified Expedia guest review

2/10 Poor

BAD MANAGEMENT BAD SERVICE BAD ATTITUDE
I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE
David, 14-night trip
Verified Hotels.com guest review

4/10 Fair

Not a 4 star Hotel.
Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.
Agnie, 6-night trip
Verified Expedia guest review

2/10 Poor

This hotel is nothing like its advertised
This hotel is advertised as a 4 star hotel offering a range of spa treatments. This list details all the facilities that WERE NOT available and clearly have not been for some time. No Spa, No Sauna, No Turkish bath, No Spa Therapists, No massages, No body treatments. The whole hotel is very tired and in need of a total update, the rooms are old looking with views that are unacceptable. My single room looked out across a flat roof full of chimneys, the balcony received no sun at all therefore making the room cold. I asked for a room change, which was not given. I found a cockroach in my bathroom and on another occasion a cockroach running around in the corridor outside my room. These were reported. When reception staff were questioned about the lack of facilities they made out they did not know they were not working. It is clear from seeing these facilities that they have not been available to paying guests for months now. The hotel lobby has sofas for guests that any other person would have taken to a local recycling centre. They were old, dirty and falling apart. I booked this hotel based on it being 4 star and having the facilities they offered. I used Expedia to purchase this holiday. I put my trust in Expedia but they have let me down. So far they have offered me a £50 reduction upon the booking of another Expedia holiday!! Now why would i be booking another holiday with them when they have misled customers with this one?
KJ27, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Carolyn, 3-night trip
Verified Hotels.com guest review