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MainStay Suites San Antonio, San Antonio

2.5 stars
6900 North IH 35San AntonioTX78218United States of America, ‏‎800-491-6126
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Good3.5 / 5
  • Staff barely spoke English. Room was filthy. Carpet baseboard was falling off.Aug 7, 2016
  • Staff was friendly and check in and out process was quick and easyAug 1, 2016
233See all 233 Hotels.com reviews
From 55 reviewsTripAdvisor Traveller Rating

MainStay Suites San Antonio, San Antonio

Hotel Info: 866-539-8117

from $83
  • Suite, 2 Queen Beds, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Suite, 1 Queen Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 66 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Other information

  • Smoke-free property

Also known as

  • MainStay Suites Hotel San Antonio
  • MainStay Suites San Antonio
  • MainStay Suites San Antonio Hotel

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 150 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 25.00

Cribs/Infant beds are available for USD 10.00 per day

In the hotel

Food and drink
  • Free full breakfast daily
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 918
  • Conference space size (meters) - 83
  • Computer station
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Freshen up
  • Hair dryer
Be entertained
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Dishwasher
More
  • Weekly housekeeping provided
  • In-room safe

MainStay Suites San Antonio, San Antonio’s small print

Also known as

  • MainStay Suites Hotel San Antonio
  • MainStay Suites San Antonio
  • MainStay Suites San Antonio Hotel

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 150 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 25.00

Cribs/Infant beds are available for USD 10.00 per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 233 reviews

MainStay Suites San Antonio, San Antonio
Outstanding5.0 / 5
Very comfortable and quiet
1 night trip
MainStay Suites San Antonio, San Antonio
Poor1.0 / 5
Smelly room, moldy breakfast
The room smelled so awful, I could not sleep. We arrived late and were too tired to hassel with switching rooms. In the morning we found food in the sink. The breakfast was horrible. The milk smelled spoiled, the eggs were gray, and we found mold on the toast. We reported our experience on check out and did not even receive an apology. We were in a rush to get out of the smelly room and left a pillow my daughter has had since birth. They located it and were kind enough to send it to us at our expense but shipped to the wrong zip code so we had to pay shipping twice. Will never stay at this chain again.
1 night family trip
MainStay Suites San Antonio, San Antonio
Poor1.0 / 5
BEWARE YOUR VEHICLE & CONTENTS R VERY VULNERABLE!
We own our own small business and travel to different job sites all over the United states so we stay many nights a week in hotels. my husband makes it a habit of parking in the front of the hotels as close to front doors as possible. The rooms in this hotel are not as nice as the pictures online but we were ok with that it sometimes happens. After the first nights stay my husband realizes our generator had been stolen out of the truck! he spoke with management and they agreed to look at cameras to see if it shows anyone stealing it however he did not have time to immediately fill out police report as he had to be at location for material delivery we chalked it up as bad luck BUT The 2nd night of our stay he parked in front of the front doors and approached truck the next morning the lock on the cab door had been busted and our very expensive Lazer level had been stolen out of the truck! Stolen from a 2nd night in a row? what's going on here?He requested the manager. the police were called a report filled out however the manager was very uncaring. we had 2 rooms for 2 more nights he asked for the next two night be cancelled and money returned for the canceled nights. My husband was treated very poorly and was told he should take everything in the truck up to the hotel room which would be impossible not 1 time has our truck been broken into until now. We aren't from San Antonio & do not know this area but it did not look too bad..He was not offered a single apology.
2 night business trip
MainStay Suites San Antonio, San Antonio
Outstanding5.0 / 5
Great!
We would stay there again. Loved the spacious room
1 night family trip
MainStay Suites San Antonio, San Antonio
Fair2.0 / 5
Fairly Decent
On a two night stay, I checked in rather late the first night. The free breakfast, was barely palatable. Stick with the make your own waffles and fruit. The second day the water was off for most the entire day, so after returning to the hotel from a home remodeling job I was not able to shower till that evening. So there went any and all evening plans. Walls seem very thin and can feel the vibration of ppl in the next room...barely slept.
2 night trip

See all reviews

MainStay Suites San Antonio, San Antonio

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