wonderful and luxurious room, but poor check in experience. we had previously been camping, so did not have cell service to receive all the communications about the online only check-in. when we arrived at the hotel, there was no posted instructions for how to confirm the booking, which took me a while to scroll through my email on my phone and find the procedure. Once I submitted the photos of our documents, it took quite a while to actually get them confirmed, while we were awkwardly standing in the hotel doorway along with a few other confused guests going through the same troubles. Clearly, the check-in procedure isn’t quite refined. I would suggest the hotel place an informational guide at the entrance so guests are not left confused on the procedure, and Ideally an ipad-style self check-in kiosk in case guests do not have access to their phone or have poor cellular service, which is often the case for international travelers.
Once we finally got the check-in sorted, we found the room well appointed, very clean, and stylish. Would stay again now knowing how the check-in is supposed to work.