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1 room, 2 adults

Sofitel Hangzhou Westlake, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
333 West Lake Avenue, Hangzhou, Zhejiang, 310002, China

Luxury hotel with full-service spa, connected to a shopping center, near West Lake
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Wellness
Wellness & sports facilities could be improved

Sofitel Hangzhou Westlake, Hangzhou

from $91
  • Luxury Room
  • Luxury Room
  • Superior Room
  • Junior Suite
  • Luxury Room (Club Sofitel Access)
  • Luxury Room, City View
  • Luxury Room, City View
  • Superior Room, City View
  • Superior Room, City View
  • Suite (Prestige)

What’s around Sofitel Hangzhou Westlake, Hangzhou

Landmarks

  • In Xihu
  • West Lake - 1 min walk
  • Broken Bridge - 30 min walk
  • Xihu Tiandi - 3 min walk
  • China Academy of Art - 5 min walk
  • Liulang Wenying Park - 10 min walk
  • Wushan Square - 12 min walk
  • No.2 Park - 12 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive
  • Hangzhou Station - 5 min drive
  • Hangzhou East Railway Station - 23 min drive
  • Hangzhou Yuhang Station - 35 min drive
  • Ding'an Road Station - 7 min walk
  • Longxiangqiao Station - 14 min walk
  • Chengzhan Station - 22 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Touch Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Yong Jin Ge - This restaurant serves lunch and dinner.

Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.

Le Bar - Onsite pub.

Club lounge - Onsite bar.

Sky Garden Roof Top Loung - Onsite rooftop bar.

Sofitel Hangzhou Westlake, Hangzhou’s small print

Also known as

  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:30 AM to 10:00 PM.
  • Guests under 16 years old are not allowed in the spa.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    Deposit: CNY 3000 per stay

    Optional extras

    Rollaway beds are available for CNY 288.0 per night

    Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

    Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

    Very Good 8.2 From 233 reviews

    Exceptional 10.0
    Amazing Staff
    I am a frequent traveller, and typically would be travelling on a monthly basis. I was absolutely amazed with the staff at this hotel. And definitely exceptional when it comes to China hotels. I am used to conceige staff looking after luggage, booking tables/ shows/ tours; and providing information for the area. As with most services, it is when things go wrong we truly see the differentiation. On my last day in Hangzhou, I dropped my mobile phone in the taxi on my way to the hotel to pick up my luggage for the airport. But I had no information about the taxi, no registration, no idea what company. I was shocked that the conceige went to the extent of checking their cctv footage to find the taxi registration, contacted the company, and hunted down the taxi driver. When driver said other customers had taken the phone, I used the ‘Find my iphone’ app to locate the phone, they called up the police and tried very hard to convince them to help retrieve my phone. A member of staff on his day off, helped me activate WeChat on my ipad so I could recover some for of communication. Although the phone was never recovered, I was very touched by the extent everyone tried to help me. Even after I left, the next day, I contacted them for a report for the insurance company, and they got it done for me within 30 minutes. To me, at my hour of need, the staff showed how much they cared, and they went above and beyond to do everything they could to help me. Simply amazing.
    Meggy, sgOther trip
    Very Good 8.0
    Right by the West Lake, Nice Staffs
    The hotel is right by the West Lake which means an evening stroll by the lake after dinner is very possible. Quite a few public buses stop close to the hotel and two shopping centre within 10 minutes walking distance. The staffs are very helpful. There is a roof top garden doubles as a bar is prefect for a causal chat with friends. If the weather allows, it should be a great spot to watch the sunset towards the lake. If I have to make a complain of my stay, that would be the disappointing dinner buffer at the western restaurant on the ground floor. We went there on our arrival evening around 8pm, there were at least three dishes being empty and were not refilled for the duration of us being there. There was a fish but half of it being eaten and the rest looks like it had been tortured. The grilled vegetable dish was dry and the gravy has became burnt. After a glass of orange juice, we went for a second glass but was told that's all they have for the day. We were offered apple juice and grape juice instead, unfortunately our little one only wants an orange juice. BUT the grill to order lamb chop is really nice. With the price per head at 300+ RMB per head (250+RMB for hotel guests) and the brand of the hotel, I was expecting more that what I saw that evening. If that is the norm, I would suggest to avoid the restaurant.
    hkOther trip
    Fair 4.0
    Overall its a 4 star on hardware and a 3 star on service, nothing close to 5 star hotel. While I was checked in, reception girl dressed causally, hotel looks not busy, she offered me upgrade to executive room at executive level then on the second day when we tried to pick up couple snack at executives lounge, a service girl came to see me saying We don’t have authority to use the lounge ! We were shocked and embarrassed! What could be more insulting to a guest being told the upgrade (without telling us that we can’t use executive lounge?) it’s ridiculous for a 5 star hotel creating a special category call “executive “ but without executive right! The cost for the consumption at lounge is nothing compared to the hotel rate! Also it’s not necessary compared to disappoint a vip customer! If really can’t afford your client using the lounge, simply just don’t tell your client about the “upgrade “! For a further disappointment when we met duty manager, the girl felt strange for our complaints :( she might not know for other 5 star hotel, when guests being arranged in executive room automatically u can access the lounge with your card!
    auFamily trip
    Very Good 8.0
    A wonderful tea service but not a 5-star hotel.
    I am unsure how this hotel got a 5-star rating... The good: - Polite and English speaking staff at check-in and check-out, and very friendly concierge service for taxi. - Decent morning buffet (however, service was not good on our second morning) - Very convenient location to access the lake, the parks, and the shopping mall - Incredible roof terrace with tea service (First Lady Tea) and drinks The "not so good": - The room they gave us was the worst of our entire stay in China. We had to keep the window coverings closed to prevent the people from the other building to see us, the carpet was gross, there was junk and garbage under the beds and everything else showed obvious signs of wear. At night, our room was hot, humid and uncomfortable, and the fan was super noisy. We could hear our neighbors talk and baby cry at night. - The pool is a glorified bathtub with mold on the ceiling. No Jacuzzi or hot tub and just a bunch of chairs to sit. - The roof terrace was reserved for a wedding on our first day. Bottom line, this hotel has a few good things going on but should not claim to be a 5-star hotel. Our expectations were not met.
    Kathleen, ca2 night trip
    Exceptional 10.0
    Spectacular Hotel in a perfect location!
    My husband and I were flying in to visit our son and had no idea what area of Hangzhou would be the best to stay in as we had never been to China before. We feel so fortunate to have gotten a room at the Sofitel! Not only was the room (and bathroom) spacious and immaculate, but the amenities were perfect! The location could not have been better. We were steps from the lake (under the street passageway made this easy), steps from the subway/metro, and steps from a Costa and Starbucks coffee. My favorite was the bar at the top of the hotel with it's spectacular view. We took the most amazing pictures while watching the sun set. We also ate once at the breakfast buffet and twice at the Chinese restaurant in the hotel when we were just too tired to venture back out. Both get my highest recommendation! The personnel were always patient, helpful and professional. (Our flight was delayed causing us to miss our first night's stay. The hotel kindly shifted our stay one night over at the end...wow!) I would come back here in a heartbeat! Thank you everyone at Sofitel!
    Kathy, usFamily trip

    Sofitel Hangzhou Westlake, Hangzhou

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