Skip to main content.
All properties in Hangzhou, China
1 room, 2 adults

Sofitel Hangzhou Westlake, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
333 West Lake Avenue, Hangzhou, Zhejiang, 310002, China

Luxury hotel with full-service spa, connected to a shopping center, near West Lake
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Very Good8.0
Great location
Fantastic service
Tasty breakfast
Great room
208See all 208 reviews
From 705 reviews

TripAdvisor Traveller Rating

Sofitel Hangzhou Westlake, Hangzhou

from $121
  • Luxury Room
  • Luxury Room
  • Superior Room
  • Junior Suite
  • Luxury Room (Club Sofitel Access)
  • Luxury Room, City View
  • Luxury Room, City View
  • Superior Room, City View
  • Superior Room, City View
  • Suite

What’s around Sofitel Hangzhou Westlake, Hangzhou


  • In Xihu
  • West Lake - 1 min walk
  • Broken Bridge - 30 min walk
  • Xihu Tiandi - 3 min walk
  • China Academy of Art - 5 min walk
  • Liulang Wenying Park - 10 min walk
  • Wushan Square - 12 min walk
  • No.2 Park - 12 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive
  • Hangzhou Station - 5 min drive
  • Hangzhou East Railway Station - 28 min drive
  • Hangzhou Yuhang Station - 34 min drive
  • Ding'an Road Station - 7 min walk
  • Longxiangqiao Station - 14 min walk
  • Chengzhan Station - 22 min walk
  • Free self parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Free babysitting/childcare


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking

Other information

  • Smoke-free property
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
Working away
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Touch Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.


Yong Jin Ge - This restaurant serves lunch and dinner.

Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.

Le Bar - Onsite pub.

Club lounge - Onsite bar.

Sky Garden Roof Top Loung - Onsite rooftop bar.

Sofitel Hangzhou Westlake, Hangzhou’s small print


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Also known as

  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou

Mandatory fees

Deposit: CNY 3000 per stay

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Rollaway beds are available for CNY 288.0 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.0 From 208 reviews

Sofitel Hangzhou Westlake, Hangzhou
Tired, and WornOut
Terrible smell entering room. Trouble to find English speaking. Club lounge charges full rate with only 20 minutes remaining open. No other option for food. In general, the property is worn and tired. Great location but many other properties in area to choose.
Scott, us1 night trip
Sofitel Hangzhou Westlake, Hangzhou
Very Good8.0
the location on its description isn't accurate. I was thinking the hotel is just besides Westlake, however, it has to cross the street. And the room isn't as goo as non-smoking room, so kinda of sad.
Xuanming, usFamily trip
Sofitel Hangzhou Westlake, Hangzhou
Very Good8.0
Nice hotel, great location. Most of the staff speak a small amount of English and are welcoming. The girl who checked us out gave poor service - she wasnt really interested in getting us a taxi for the family (we had a 2 year old with us).
Wayne, usFamily trip
Sofitel Hangzhou Westlake, Hangzhou
Very Good8.0
Thr conceirge staff are very helpful but It would be good if the front desk and conceirge can speak and understand more English to communicate with foreign guests
, us3 night trip
Sofitel Hangzhou Westlake, Hangzhou
Good hotel for west lake visiting.
I been seeking hotel around the west lake since this is the first time visit. Couple choice but Sofitel Hangzhou is the wise one due to options around the hotel: restaurants, 5 mins to shopping centers, 8 mins to subway station..... good hotel for the west lake visiting. BTW, staffs are extremely friendly.
ANDY, us1 night trip

See all reviews

Sofitel Hangzhou Westlake, Hangzhou

Is the description of this hotel not correct? Tell us