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citizenM San Francisco Union Square

4.0 star property
Central hotel with restaurant, connected to a rail/subway station, near Oracle Park

Choose dates to view prices

In the heart of San Francisco, citizenM San Francisco Union Square offers a modern retreat. Enjoy a meal at canteenM, stay fit in the 24-hour gym, or get work done in the business center. With free WiFi and helpful multilingual staff, previous guests rave about this hotel's convenient location and delicious breakfast.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant
  • Breakfast available
  • 24-hour fitness center
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Front-desk safe
  • Water dispenser

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Elevator
  • In-room climate control (air conditioning)
$121 nightly
The total price is $142
Feb 28 - Mar 1
Total with taxes and fees

Why we love this property

Dining day and night
This hotel boasts a 24-hour restaurant for any-time cravings. A cafe and buffet breakfast round out the delicious dining options.
Dreamy sleep sanctuary
Plush bedding and pillowtop mattresses create a cocoon of comfort. Hydromassage showerheads offer spa-like refreshment after adventures.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
LED TV
Pillowtop bed
Premium bedding
Separate bedroom
Rainfall showerhead
Hydromassage showerhead
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
LED TV
Pillowtop bed
Premium bedding
Separate bedroom
Rainfall showerhead
Hydromassage showerhead
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Refrigerator
LED TV
Pillowtop bed
Premium bedding
Separate bedroom
Rainfall showerhead
Hydromassage showerhead
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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9.0 out of 10, Wonderful, 5,291 reviews
$123 nightly
The price is $145
Mar 1 - Mar 2
Total with taxes and fees
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About the neighborhood

Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 2 min walk - 0.2 km
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 6 min walk - 0.6 km
  • Warfield Theatre - 7 min walk - 0.6 km
  • Moscone Convention Center - 8 min walk - 0.7 km

Getting around

  • San Francisco Intl. Airport (SFO) - 28 min drive
  • San Carlos, CA (SQL) - 28 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Oakland Intl. Airport (OAK) - 38 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 13 min drive
  • San Francisco Station - 19 min walk
  • Market St & 4th St Stop - 2 min walk
  • Market St & Stockton St Stop - 2 min walk
  • Powell St & O'Farrell St Stop - 2 min walk

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

CitizenM San Francisco Union Square puts you in a great location, within a 15-minute walk of Union Square and Moscone Convention Center. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness center for a workout. Also, Oracle Park and Pier 39 are just a 5-minute drive away. Fellow travelers say great things about the comfortable beds and helpful staff. Public transportation is only a short walk: Market St & 4th St Stop and Market St & Stockton St Stop are just steps away.

At a glance

DONE

Hotel size

    • 195 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's CitizenM mobile app before check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Coworking spaces

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2021
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only

Accessibility

  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 31
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Grab bar in shower
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • iPad
  • LED television
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping on request
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 22 per person
  • Late check-out can be arranged for an extra charge of USD 69 (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Does citizenM San Francisco Union Square offer free cancellation for a full refund?

Yes, citizenM San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at citizenM San Francisco Union Square?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at citizenM San Francisco Union Square?

Sorry, there's no onsite parking at citizenM San Francisco Union Square.

What are the check-in and check-out times at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at citizenM San Francisco Union Square?

No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.

What is there to do at citizenM San Francisco Union Square and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near citizenM San Francisco Union Square?

Yes, there's an onsite restaurant, canteenM.

What's the area around citizenM San Francisco Union Square like?

CitizenM San Francisco Union Square is in Union Square, a short 2-minute walk from Market St & 4th St Stop and 9 minutes' walk from Moscone Convention Center. Travelers say the area is walkable and good for shopping.

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Reviews

citizenM San Francisco Union Square Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.8

Property conditions & facilities

What guests liked

  • Breakfast options were excellent with a variety of fresh and tasty choices. (37 reviews)
  • The property's gym is great and convenient, with some reviewers describing it as fantastic and nice. (7 reviews)
  • The property's bar and restaurant area was fantastic with friendly and attentive staff and great dining options nearby. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Bed
Bar
Breakfast
Restaurant
Ambience
Cities
View

Reviews

10/10 Exceptional

Clean room, kind helpful staff, convenient location.
Nicole, 1-night trip

10/10 Exceptional

Friendly staff, clean room, great lobby area!
Nora, 6-night trip

10/10 Exceptional

Great and efficient resting place for a short trip.
Jill, 2-night trip

10/10 Exceptional

perfect size for solo traveler, great and welcoming staff, good selections for snacks and drinks at the bar, comfy living room area, all in a good location for getting to transit and shopping.
Jill, 1-night trip

10/10 Exceptional

Enjoyed our stay staff was friendly and helpful! Location was perfect!
Ana, 2-night trip

10/10 Exceptional

Great stay all the way around! Will definitely stay here again!
Jeffrey, 2-night trip

10/10 Exceptional

Thoughtfully appointed room. Fabulous shared space. Easy check in. Sunday who worked Saturday was wonderful. Convenient luggage storage. Fantastic location. Security was friendly and efficient.
Amy, 2-night trip

10/10 Exceptional

Friendly staff, great location
Keaton, 4-night trip

10/10 Exceptional

Great stay
Matthew Ryan, 3-night trip

8/10 Very good

The check-in process with a bit too complicated, unnecessarily. Hotel is really nice and has a cool vibe to it. Was perfect for a short business trip
Liron, 1-night trip

10/10 Exceptional

The room was clean you can request via iPad if you want your room cleaned or not I always enjoy staying at CitizenM this is my 3rd property
Lorraine, 6-night trip

8/10 Very good

Great place.
Jagruti, 3-night trip

10/10 Exceptional

Perfect stay!
Graciela, 4-night trip

10/10 Exceptional

Yes everything was amazing.
ANITHA, 2-night trip

10/10 Exceptional

Great view. Modern style and design.
Simon, 1-night trip

10/10 Exceptional

CitizenM is the best place to stay in the world
Heather, 2-night trip

10/10 Exceptional

Cool vibes, friendly staff, very modern, great location. The room was small and kind of felt like an IKEA closet, but the coolest IKEA closet. It worked well for what we needed and we would likely return :)
Heidi, 2-night trip

10/10 Exceptional

Welcoming and Friendly staff !
Salmah Ahmed Negash Haile, 3-night trip

8/10 Very good

Yes
Terrance, 4-night trip

10/10 Exceptional

Great hotel to stay at!

My husband and I stayed here for 4 days. Enjoyed the staff, the rooms, the breakfast, the roof space view.
Cathleen, 4-night trip

10/10 Exceptional

Brilliant staff, lovely breakfast, big bed and perfect pillows!
Matthew, 4-night trip

10/10 Exceptional

Super clean and cozy! Would def stay here again :)
Will, 2-night trip

10/10 Exceptional

Great place!
Kirstin, 1-night trip

10/10 Exceptional

We enjoyed staying here and would stay again.
Cindy, 1-night trip

10/10 Exceptional

Great location and nice amenities!
Syamsul, 3-night trip