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Riu Cancun All Inclusive, Cancun

3.5 stars
Blvd. Kukulcan Km 8.5Manzana 50, Lote 5, Zona Hotelera, CancunQROO77500Mexico, 800-491-6126
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Excellent4.2 / 5
Location
Great location
Breakfast
Tasty breakfast
Bar
Bar is awesome
WiFi
WiFi system needs upgrading
807See all 807 Hotels.com reviews
From 9,212 reviewsTripAdvisor Traveller Rating

Riu Cancun All Inclusive, Cancun

Hotel Info: 866-539-8117

from $268
  • Standard Oceanview Europe
  • Standard Vista al Mar Mexico
  • Super Saver
  • Junior Suite Mexico - Vista al Mar
  • Standard Europe
  • Standard Ocean View Brazil
  • Standard Suite, 1 Bedroom, Ocean View
  • Standard Oceanview Latam
  • Suite Ocean View Brazil
  • Standard Room Ocean View
  • Junior Suite Ocean View Brazil
  • Standard Mexico -
  • Suite, Ocean View
  • Junior Suite Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 569 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Guests booking Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico should note that cancellations made 72 hours prior to arrival will incur a 2-night penalty for stays from now – April 30, 2016 and 1-night penalty for stays from May 1 – December 23, 2016. In both situations (1 or 2 night penalty) RIU will charge the rate of the first or first 2 nights of stay. For further details, please contact the property using the information contained in your confirmation email.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (gratuities included)

Also known as

  • All Inclusive Riu
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Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

WiFi is available in guestrooms for MXN 190 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • 6 restaurants
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 4
  • Swim-up bar
  • Health club
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • WiFi (surcharge)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages

  • All meals, snacks, and local beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

Relax and indulge in a variety of treatments at the Renova Spa or sunbath alongside one of four freshwater swimming pools. A sauna, Jacuzzi, and gym are also at your disposal at the onsite spa.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Parasailing nearby

Riu Cancun All Inclusive, Cancun’s small print

Also known as

  • All Inclusive Riu
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
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  • Riu Cancun

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

WiFi is available in guestrooms for MXN 190 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 807 reviews

Riu Cancun All Inclusive, Cancun
Outstanding5.0 / 5
I had a great time. The food is amazing and so is the entertainment. I will for sure be returning next year!!
6 night romance trip
Riu Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Amazing views and beach hotel with great staff
The hotel staff is super helpful and make your experience awesome! I would recommend this hotel to anyone!
6 night romance trip
Riu Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Beautiful location\\ excellent staff service
I highly recommend the RIU Resorts. Their staff and service is amazing, food is very good in all of the restaurants. There were only 2 situations that I was not happy with- 1. I paid with a room for 2 Adults. My niece was with me for the first 2 days ( and then left) and I had planned on another friend for the remaining 5 days. They would not let me have my second guest for the remaining stay- even though they were aware my first guest left. 2. Due to Hurricane Matthew and the flights being re-routed, I checked out a day early. They would not credit me that night.
6 night business trip
Riu Cancun All Inclusive, Cancun
Excellent4.0 / 5
Great place. It was all inclusive so everything was good. I only felt the Buffet food could have been more fresher.
3 night trip with friends
Riu Cancun All Inclusive, Cancun
Fair2.0 / 5
Terrible Resort !!!
This was the single worst resort I've stayed in in Cancun. How does a place become 36 rooms overbooked ? The customer service is God awful ! There is no room Service in an all inclusive resort ! Night eating after 10:30 is reserved to 2 refrigerators and a microwave with the days leftovers in them(I was nastily told by the bartender to go outside to eat, then laughed speaking Spanish to his buddy about it) The lady supervisor was so rude and sarcastic ! The only thing good about this place was the shower and housekeeping. All the alcohol was cheap stuff we can buy here in the plastic bottles Droves of people trying to sell you timeshare and activities you'd be better off handling yourself. Pool closes at 7:30pm The elevators are saunas when they work. The high floors are unbearably hot and the rooms don't cool like lower. They have people trying to stop you from going to your room if you're wet !!! Asked how to get there....He shrugs and says I don't know, talk to security ! You have to ask for help with bags ! "This place sucks".....Never ever again !
5 night trip with friends

See all reviews

Riu Cancun All Inclusive, Cancun

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