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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Riu Cancun All Inclusive, Cancun

3.5-star3.5 stars
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Zona Hotelera, Cancun, QROO, 77500, Mexico, 800-491-6126

All-inclusive beachfront property with spa, near Caracol Beach
  • Free hot/cold buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect® Rewards nights here
Very Good8.4
Great location
Tasty breakfast
Fantastic service
Wellness & sports facilities could be improved
1256See all 1,256 reviews
From 11,338 reviews

TripAdvisor Traveller Rating

Riu Cancun All Inclusive, Cancun

More Info: 866-539-8117

  • Junior Suite Ocean View
  • Standard Room Ocean View
  • Standard Mexico -
  • Standard Vista al Mar Mexico
  • Junior Suite Mexico - Vista al Mar
  • Standard Oceanview Latam
  • Standard Oceanview Europe
  • Suite, Ocean View
  • Standard Ocean View Brazil
  • Junior Suite Ocean View Brazil
  • Suite Ocean View Brazil
  • Junior Suite, Ocean View (B2C)
  • Standard Room, Ocean View (B2C)

What’s around Riu Cancun All Inclusive, Cancun


  • In Zona Hotelera
  • Tortuga Beach - 32 min walk
  • La Isla Shopping Mall - 44 min walk
  • Cancun Interactive Aquarium - 45 min walk
  • Caracol Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 7 min walk
  • Delphinus Dreams - 9 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive
  • Free self parking

At a glance

Key facts


  • 569 rooms
  • Arranged over 14 floors


  • Check-in time 3 PM-11 PM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others


  • Babysitting/childcare *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Food and drink
  • Free hot/cold buffet breakfast daily
  • 6 restaurants
  • 5 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
Working away
  • Conference space
  • Conference space size (meters) - 198
  • One meeting room
  • Computer station
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built 2003
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Volleyball

Kids' club
  • Supervised activities for children between 4 and 12 years old

  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities


Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.


Miramar - This buffet restaurant serves breakfast, lunch, and dinner.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Riu Cancun All Inclusive, Cancun’s small print


Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Also known as

  • All Inclusive Riu
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • Riu Cancun All Inclusive All-inclusive property
  • Riu All Inclusive All-inclusive property
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  • Cancun Riu
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  • Riu
  • Riu All Inclusive
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  • Riu Cancun

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 25.35 per night

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.4 From 1,256 reviews

Poor 2.0
This place is an absolute dump. Thought after their renovation it would live up to the hype but was deeply disappointed. Hotel employees were as rude as can be. Terrible food. Booked a suite and upon arrival had to change rooms because of suspicious stains all over the bed and floor. Will never stay here again.
DMITRIY, us3 night trip with friends
Poor 2.0
Dirty and old rooms, poor service & 2 stars not 4!
I was charged improper for trip for the quality offered! This is 2/3 stars category hotel. The only positive side is location. MUST reevaluate this hotel under category 2/3 stars. And have their team to check this property ASAP and charge the right price for 2 stars. Everything else at this hotel is below expectation for a 4 star category hotel. I have been to over 50 countries. I stayed in all stars categories hotels around the world, from Peninsula in Chicago, Nizuc Cancun, Fairmont in Cairo, Ritz Carton, Four Seasons in Sidney to Holiday In in São Paulo. I am sure, that by now, I have an ideia what are a 4/5 stars hotel/resorts. First of all, the quality of my ocean view room was really BAD. The single beds, and sofa bed were so terrible that my husband and my son couldn’t stay longer. Unfortunately, I traveled with another couple, and I couldn’t leave sooner with my daughter too. The quality of beds, pillows, sheets were terrible. The bathroom had mold on the ceiling and walls, the toilet room had no trash can or fan, shower room without fan, old towels, no shampoo or conditioning, no shower cap, and old furnitures. I have to combine two pillows to have an ok one. There are NO duvets or comforts, but old and dirty blankets with at least 5 years of use. No service at the pool, outdoor “Cold tube and not a Hot tube”, no servir at the pool and poor food quality selection. I don’t have enough space to describe about this trip. Julie C
Juliene, us4 night family trip
Very Good 8.0
Nice place close to things.
It’s a nice place. We ended up with 2 twin beds together but separated by blankets and a gap. Weird bed setup for a couple. Nice location and nice hotel. Most nights pretty good entertainment but 1 was karaoke yuk. No reservations so most nights are buffet unless you want to wait. Service was great, unbelievably friendly and hard working.i would recommend mostly for the beach and pool bar but if your wanting more experiences some days here and then a few not all inclusive in the area would be a happy medium.
Curt, us6 night romance trip

Riu Cancun All Inclusive, Cancun

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