Diego de Almagro San Pedro de Atacama

We drove to this property in the evening and could not find it. Our GPS took us to a busy, poor-quality, too-narrow dirt road after dark. We could not see a sign to the property, or an open gate to a parking lot where the GPS told us that the property would be. I did not bother to phone the property because it was very difficult to drive the narrow, busy, poor-quality road at night, with lots of people walking around. Also, I had been told (I think possibly when contacting Expedia previously) that the property did not have anyone who could speak English when they phoned previously to state that I would be arriving the next day for check-in. Also, my mobile phone (including data and Internet) has not always worked perfectly in South America. Basically, I gave up and went back to Calama, where I had to rush to find a hotel room to stay in for that night. I also missed all of my activities in San Pedro de Atacama, and will probably not recover my prepaid expenses for that part of my trip. Missing the activities probably saddens me the most, as I believe it would have probably been an amazing place to tour. I do feel like the hotel should have had a very visible note on its Expedia listing, explaining that English-only tourists may have difficulties finding and checking into this hotel in the evening, especially after dark when we had arrived. I believe that this hotel is probably just fine for a Chilean tourist, but it didn't work out for an English-only tourist (me).

Hotel: Very nice staff, breakfast was good, gave breakfast box when I had an early tour. But breakfast room was freezing, out of the 6 days, I didn’t had tour in the morning for 2 and stayed in the room and noted hotel shut down the heating so it was freezing in the room. Also at night had to use extra blankets from both beds to stay warm while room slowly warms up again… Hotel lost power several times. Pool (which is why I paid extra for that hotel) was unusable due to the cold… I had internet from my room, but reception said not available in all room. I think the hotel at $100 night is too expensive for what it is, $50/60 would be a fair price for it.

Walking distance to the city center. A bit expensive for a 3 stars hotel but fair if you consider its location at San Pedro de Atacama.

Really Good Hotel, but its really Old and needs to be refurbished

Nice setting, set back from town and nice entry, lobby space and pool. Dated furniture, no AC, bathroom in poor condition. Nice breakfast, friendly service.

The hotel tries to be good and, in general, is but it has issues. We arrived on New Years Eve and immediately headed out on a prearranged tour. We were looking forward to the special dinner they advertised for the evening, however, when we returned, the staff said the dinner was by reservation only. No one mentioned that although that information was in small print in Spanish on the dinner notice. The town was packed full and all other restaurants were also only seating by reservation. We ended up eating crackers and cheese from a small grocery store. We felt the hotel should have informed us about the reservations. Additionally, the room safe did not work and the staff could not get it to work. The television didn't work. The room has no air conditioning (in the middle of a desert) or even a ceiling fan and the windows do not have bars so we didn't feel comfortable leaving them open while sleeping. The toilette stopped up just as we left. On the other hand, the hotel is very beautiful and the staff were helpful when asked. The breakfast is good. It is a good hotel but needs to improve maintenance and service.

We spent 4 nights at this resort and had booked it on hotels.com as the description, photos, and reviews looked fine as the availability for hotels, not hostels, was low at the time due to being very high season. The hotel experience was disappointing when considering the price of the room at $220 per night. We travelled for two weeks all over Chile and this was the only disappointed place that we stayed at and was also the most expensive. But first, the PROS: convenient location very close to central area, quiet area, quick check in and check out, good WiFi service, clean and large swimming pool, some of the staff were very nice and friendly. CONS: My neighbors on both sides of our room and myself got food poisoning from the hotel breakfast buffet. We are fairly sure it was the yogurt being left out too long in the heat. Also, the breakfast buffet is about 75 percent bread product And not much healthy stuff unless you include the small fruit selection ( the strawberries looked moldy so did not try those). Also, one morning we woke up early as we were doing an all day tour. We arrived at the buffet at precisely 6:27am. The older lady with eyeglasses running the buffet “shoo”ed us away like we were stray dogs scolding us that the buffet did not open until 6:30. We could not believe how rude she treated us. The rooms were very dated, bathtub stained, moulding with paint scratched and falling off, rusty hinges, etc. No soap or TP unless you asked front desk.

Location was good. Staff made efforts to be helpful. There was a dead fly in the wall of our room. Bathtub had stains as did the taps. There was no fan or a/c. Breakfast was mediocre. Lacked basic amenities such as efficiently working refrigerator, tea coffee machine, adaptive chargers, etc. Poor quality beds. No screens in window to enable opening them for cooling the room. Only one or two members of the staff spoke English.

Did not find the reception staff very friendly. Bar was without liquor license, so could not have a beer while waiting for our room to be readied.

A very nice clean hotel with an excellent staff. Right in the center of San Pedro de Atacama, the jumping off spit for all the tourist activities in the Andes. Within a two or three minute walk of dozens of restaurants, bars, shops and tourist services. The price was reasonable as well.