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Mercure Hoi An Royal, Hoi An

4 stars
321 Cua Dai StreetHoi AnQuang NamVietnam, 800-491-6126
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Excellent4.0 / 5
Beach
Beautiful beach
Pool
Great pool
Value
Best value for money
Room
Room needs to be redecorated
21See all 21 Hotels.com reviews
From 194 reviewsTripAdvisor Traveller Rating

Mercure Hoi An Royal, Hoi An

Hotel Info: 866-539-8117

from $54
  • Deluxe Room
  • Superior Room, 1 Double or 2 Single Beds
  • Villa, 1 Double or 2 Single Beds, Pool View
  • Superior Room, 1 King Bed
  • Superior Room, 2 Single Beds
  • Standard Room, 2 Single Beds
  • Standard Room, 1 King Bed
  • Junior Suite, 1 King Bed, Poolside

At a glance

Key facts

Hotel size

  • This hotel has 96 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Free babysitting/childcare

Pets

  • Pets stay free

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Parking

  • Free valet parking

Offsite

  • Free area shuttle

  • Free beach shuttle

Also known as

  • Hoi Pacific
  • Hoi Pacific Hotel
  • Mercure Hoi Royal Hotel Hoi An
  • Mercure Hoi Royal Hotel
  • Mercure Hoi Royal Hoi An
  • Mercure Hoi Royal

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of USD 10 per person (approximately)

Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)

Train station pick-up service is offered for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Free beach shuttle
  • Outdoor pool
  • Pool sun loungers
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles nearby
  • Steam room
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2003
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Partially open bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has massage/treatment rooms and outdoor treatment areas. Services include massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Mercure Hoi An Royal, Hoi An’s small print

Also known as

  • Hoi Pacific
  • Hoi Pacific Hotel
  • Mercure Hoi Royal Hotel Hoi An
  • Mercure Hoi Royal Hotel
  • Mercure Hoi Royal Hoi An
  • Mercure Hoi Royal

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of USD 10 per person (approximately)

Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 21 reviews

Mercure Hoi An Royal, Hoi An
Excellent4.0 / 5
A relaxing holiday
9 night romance trip
Mercure Hoi An Royal, Hoi An
Fair2.0 / 5
Do not stay here.
i stayed at this hotel 3 yrs ago and loved it. But it has changed ownership to the Mercure chain and is in disarray. Unpleasant 4 days with 2 booked rooms- 3 room changes for both our parties due to water/ plumbing problems. It was unnervingly cold in our last 2 rooms - we wore our coats in the room at all times. The staff, although lovely, had no clue how to work the temperature controls. Despite an upgrade the second day to a room with running water, the new room had the same problem. While showering on the last day I was left wet and half clean. My friend's room burst a pipe in the ceiling flooding the bathroom and soaking all his personal items with dubious water. The wireless often goes off necessitating calls to reboot their system. We paid full price for accommodation that was misrepresented as 4 star and I got was a lengthy description of their plumbing problem and an apology via email from the manager (he was away when I asked for him and paid the bill). It was like ordering pizza and getting one with just toppings, no crust "because the baker was sick". Totally unacceptable, especially considering I paid twice the price it cost in 2013 and this property is listed as a 4 star resort.
3 night trip with friends
Mercure Hoi An Royal, Hoi An
Excellent4.0 / 5
Great stay in Hoi An
I reviewed this hotel on Trip Advisor a couple of days into our stay and we were even more impressed by the end of the stay. The most impressive thing about the hotel is the attitude of all the staff. Being a spa addict I was particularly impressed by the professionalism and friendliness of Mai and all her staff in the hotel spa. Great value for money.
7 night romance trip
Mercure Hoi An Royal, Hoi An
Excellent4.0 / 5
Friendly staff, good serive, i love the pool. But far from An Bang beach, just have shutte bus 2 times/ day.
2 night trip

See all reviews

Mercure Hoi An Royal, Hoi An

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