After checking in, we went to check the unit. We found water literally leaking in the fridge. it was flooded with water! The floors were so nasty, and unswept. around the bottom trim you can see where its never cleaned and also the ceiling had the stucko popcorn ceiling peeling off which stands to reason because it was so humid and HOT in the room, my thermometer read 84, We tried to adjust the AC unit but that didnt work nor did the fan controls on it. I informed the personal downstairs, their reply - ( they will call maintenance and housekeeping) to go up there and fix the issues. Well, the floor got "swept", the fridge got wiped out. NOTHING ELSE WAS DONE. I went back downstairs to complain and they told me IF maintenance cant fix it then i get a refund. ALL HOTELS AND RESORTS HAVE NO VACANCIES!! Where am i to take my 5 and 8 year old? My babies feet were literally BLACK with filth! I took it upon myself to wash the floors! I have pics of everything! I will definitely NOT be going back to this place. ONE good thing I did see is the grounds keeper kept the outside clean and the pools were beautiful.