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Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

4 stars
78-128 Ehukai StKailua-KonaHI96740United States of America, 855-239-9480
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  • Kailua-Kona, HI (KOA-Kona Intl.) 32-min drive; 15.5 miles/24.9 km
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Free area shuttle
  • Free shopping center shuttle
Good3.8 / 5
Pool
Great pool
Location
Great location
Vibe
Decent vibe
WiFi
WiFi system needs upgrading
981See all 981 Hotels.com reviews
From 2,033 reviewsTripAdvisor Traveller Rating

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

Hotel Info: 855-239-9480

from $169
  • Room, Partial Ocean View
  • Deluxe Suite (Executive)
  • Room, Mountain View
  • Suite (OHANA)
  • Ohana Suite Escape
  • Room, Oceanfront
  • Room, Ocean View
  • Executive Suite
  • Oceanfront
  • Ocean View
  • Oceanfront Escape
  • Ocean View Escape
  • Partial Ocean View
  • Partial Ocean View Escape
  • Mountain View
  • Mountain View Escape
  • Room, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 519 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets stay free

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

Offsite

  • Free area shuttle within 3 mi

  • Free shopping center shuttle

Also known as

  • Keauhou Resort
  • Sheraton Kona Keauhou Bay
  • Sheraton Keauhou
  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
  • Sheraton Resort Keauhou
  • Sheraton Kailua-Kona
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa

Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 35.00 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Concierge/valet service
  • Self parking
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 25

Self parking costs USD 12.00 per night

Valet parking costs USD 6.00 per night

Rollaway beds are available for USD 70 per night

Breakfast is offered for an extra charge of USD 22.99 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 14.99 per night (rates may vary)

WiFi is available in public areas for USD 14.99 per night (rates may vary)

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa tub
  • Waterslide
  • Tennis on site
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 10
  • Conference space size (feet) - 9840
  • Conference space size (meters) - 914
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Furnished lanai
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Recreation

On Site

  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/boogie boarding nearby

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona’s small print

Also known as

  • Keauhou Resort
  • Sheraton Kona Keauhou Bay
  • Sheraton Keauhou
  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
  • Sheraton Resort Keauhou
  • Sheraton Kailua-Kona
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa

Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 35.00 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Concierge/valet service
  • Self parking
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 25

Self parking costs USD 12.00 per night

Valet parking costs USD 6.00 per night

Rollaway beds are available for USD 70 per night

Breakfast is offered for an extra charge of USD 22.99 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 14.99 per night (rates may vary)

WiFi is available in public areas for USD 14.99 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 981 reviews

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Excellent4.0 / 5
Beautiful location, convenient to town, lots to do
Very happy with our stay here. Very friendly courteous staff.We asked for king bed, got queen, not only did they change our room, they upgraded us to an oceanfront room, gorgeous view! The hotel room is showing it's age, especially the bathroom. I have never been in a hotel with a toilet that you flushed with a foot pedal behind the seat! Paint was chipped on the door jam. Just one sink, but very clean. The grounds and pool areas are very well kept up; it was a pleasure to spend time there. Multiple pool areas, all connected. Great pool area and slide for kids. The hotel restaurant was a bit pricey, but I guess they thought the view was worth it. Breakfast was buffet, $31. each, we skipped that. There were other food options. We got breakfast from the coffee shop and ate it from our deck... same view! Best bonus for me: there was a free standing magnifying mirror for me to use for makeup... another first in a hotel for me! We would absolutely stay at this hotel/resort again!
6 night romance trip
Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Outstanding5.0 / 5
Came to Big Island for my girlfriend's work, but took three days at the end for vacation. This hotel was perfect for that. Beautiful resort, breathtaking views, and friendly staff. A bit pricey, but definitely worth it.
3 night romance trip
Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Outstanding5.0 / 5
Great resort a little away from beach strip
Great resort, it is a few miles from popular Kona beach walk; but is a great place to stay.
2 night romance trip
Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Good3.0 / 5
Good if you have a Discount on their full price.
In general it was a nice resort for the discounted price we paid. However I would not pay full price. The balcony flooded and didn't drain properly so we had to stay in one corner to enjoy the view. The bathrooms were very outdated and shoddy. The view of the sunset from our ocean front balcony was perfectly gorgeous and private. However, once you get into the room, the curtains covered the part of the large window with the best view from the bed headboard, so we couldn't enjoy the sunset from comfort of our bed. It's a small detail but I wish designers would keep these things in mind when deciding placement of things. The Rays restaurant had good food but we never really got to see manta rays since there was so many boats directly in front of the resort shining lights into the water which kept the rays away from the viewing deck. We were told they'd come when the boats were gone, but we stayed until late and the boats didn't leave so we went to bed. Not a reason not to go to Rays, but definitely don't make your decision on hopes of seeing rays there.
1 night romance trip
Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Poor1.0 / 5
Last time I will book with this hotel.
The front desk checked us in under the wrong reservation and when we tried to open the door, we walked in on a family already in the room. Don't bother booking at this location.
2 night romance trip

See all reviews

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

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