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Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

4-star4 stars
78-128 Ehukai StKailua-KonaHI96740United States of America

4-star resort in Kailua-Kona with 4 restaurants, 2 outdoor pools
    Good7.4
    Pool
    Great pool
    Location
    Great location
    Vibe
    Vibe is not too good
    Cleanliness
    Could use a good cleaning
    787See all 787 Hotels.com reviews
    From 2,876 reviewsTripAdvisor Traveller Rating

    Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

    from $269
    • Room, Oceanfront
    • Room, Partial Ocean View
    • Deluxe Suite (Executive)
    • Room, Mountain View
    • Suite (OHANA)
    • Room, Ocean View
    • Presidential Suite
    • Club Room, Mountain View
    • Club Room, Oceanfront
    • Club Room, Ocean View
    • Club Room, Partial Ocean View

    At a glance

    Key facts

    Hotel size

    • This hotel has 519 rooms
    • This hotel is arranged over 7 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is 11 AM
    • Express check-in/out

    Required at check in

    • Credit card deposit required

    • Government-issued photo ID required

    Travelling with others

    Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    • Babysitting/childcare *

    • Free children's club

    Pets

    • Pets stay free

    Internet

    • WiFi in public areas *

    • WiFi in rooms *

    Transportation

    Parking

    • Valet parking *

    Offsite

    • Free area shuttle within 3 mi

    • Free shopping center shuttle
    * See small print for additional details or extra charges

    In the hotel

    Taking the kids?
    • Children's club (free)
    • In-room childcare (surcharge)
    • Supervised childcare/activities (surcharge)
    Food and drink
    • Buffet breakfast daily (surcharge)
    • 4 restaurants
    • Bar/lounge
    • Coffee shop/café
    • Poolside bar
    Things to do
    • Number of outdoor pools - 2
    • Children's pool
    • Outdoor tennis courts - 2
    • Full-service spa
    • Spa tub
    • Waterslide
    • Tennis on site
    • Steam room
    • Sauna
    • Billiards or pool table
    Working away
    • 24-hour business center
    • Conference space
    • Meeting rooms 10
    • Conference space size (feet) - 9840
    • Conference space size (meters) - 914
    Services
    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop
    Facilities
    • Elevator/lift
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Rooftop terrace
    • Garden
    • Television in common areas
    Accessibility
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Coffee/tea maker
    • Bathrobes
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Premium bedding
    Things to enjoy
    • In-room massage available
    • Furnished lanai
    Freshen up
    • Private bathroom
    • Deep soaking bathtub
    • Free toiletries
    • Hair dryer
    Be entertained
    • LCD TV
    • Pay movies
    • Premium TV channels
    • Video-game console
    Stay connected
    • Desk
    • Free newspaper
    • WiFi (surcharge)
    • Phone
    Food and drink
    • Refrigerator
    • Free bottled water
    More
    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona’s small print

    Also known as

    • Keauhou Resort
    • Sheraton Kona Keauhou Bay
    • Sheraton Keauhou
    • Sheraton Kona Resort Keauhou Bay Kailua-Kona
    • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
    • Sheraton Resort Keauhou
    • Sheraton Kailua-Kona
    • Sheraton Keauhou Bay Hotel Kailua-Kona
    • Sheraton Keauhou Bay Resort & Spa
    • Sheraton Keauhou Bay Resort And Spa

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • Resort fee: USD 30 + tax per accommodation, per night

    Resort fee inclusions:

    • Pool access
    • Sporting facilities or equipment
    • Shuttle service
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • Additional inclusions

    Inclusions may be listed elsewhere on the page as free or for a surcharge.

    Optional extras

    Late check-out can be arranged for an extra charge of USD 25

    Self parking costs USD 20.00 per night

    Valet parking costs USD 27.00 per night

    Rollaway beds are available for USD 70.0 per night

    Breakfast costs between USD 24.99 and USD 29.99 for adults, and USD 12.50 and USD 15.00 for children (approximately)

    Babysitting/childcare is available for an extra charge

    WiFi is available in guestrooms for USD 14.99 per night (rates may vary)

    WiFi is available in public areas for USD 9.99 per night (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

    Landmarks

    • Haleo Luau - 2 min walk
    • Kona Country Club - 15 min walk
    • Lekeleke Burial Grounds - 21 min walk
    • Keauhou Shopping Center - 30 min walk
    • Kahalu'u Beach Park - 41 min walk
    • Hulihee Palace - 6.8 mi / 11 km
    • Magic Sands Beach - 3.3 mi / 5.2 km
    • Sadie Seymour Botanical Garden - 4.9 mi / 7.9 km

    Getting around

    • Kailua-Kona, HI (KOA-Kona Intl.) - 32 min drive
    • Self parking (surcharge)
    • Valet parking (surcharge)
    • Free area shuttle
    • Free shopping center shuttle

    Recent reviews

    Good 7.4 From 787 reviews

    Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
    Fair4.0
    Not worth the $
    Not satisfied with stay. We arrived early and knew that we may not get rooms. There were a lot of early checkouts and we were not given rooms even when rooms were clean and ready to be given. The service staff was not pleasant. I would stay at another better hotel if I am paying upwards of $350 per night.
    A Traveler, us1 night trip
    Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
    Poor2.0
    Disgusting, run down, rooms
    Hotel was very run down. Cleaning service had clearly not cleaned the room before we arrived as there were things like Q tips and sort all over the floor. The bathroom was moldy and I had to wear flip flops to shower every day. The hotel also did not accommodate the room type that we booked. When we asked to be put in the room we had confirmed and paid for they told us hotels.com had requested the wrong room and there was nothing they could do. The restaurant at the hotel was bland and service was bad. This hotel is absolutely not worth the cost and I would recommend anyone find another place to stay!
    Michael, us2 night trip
    Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
    Very Good8.0
    Manta rays!
    Loved learning the art of lei making but the hula class was cancelled. This hotel is so close to the swimming with the manta rays we could walk over. This was an amazing experience! In addition we got to see the super blue blood full lunar eclipse from our lani!
    April, us3 night trip
    Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
    Exceptional10.0
    Top Notch!
    We enjoyed the Sheraton a lot. Beautiful grounds that we loved to walk around in. Terrific pool complex. Fine restaurant (came with manta rays, - always a plus). The location was excellent for our purposes. And the staff was uniformly friendly and efficient. Should we return to the Kona area, we definitely would stay here again.
    A Traveler, us4 night trip
    Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
    Very Good8.0
    The big island
    The views and location are to die for but on the other hand the food is very disappointing. There is no in room dining either. So if you are hungry in the night you end up starving yourself
    Shreya, us2 night trip

    See all reviews

    Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

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