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Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

4 stars4 stars
78-128 Ehukai StKailua-KonaHI96740United States of America, 855-239-9480
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Good3.8 / 5
Room
Room is all right
Location
Great location
Pool
Great pool
Food
Food is all right
865See all 865 Hotels.com reviews
From 2,413 reviewsTripAdvisor Traveller Rating

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

Hotel Info: 855-239-9480

from $199
  • Room, Partial Ocean View
  • Deluxe Suite (Executive)
  • Room, Mountain View
  • Suite (OHANA)
  • Ohana Suite Escape
  • Room, Oceanfront
  • Room, Ocean View
  • Executive Suite
  • Presidential Suite
  • Oceanfront
  • Ocean View
  • Oceanfront Escape
  • Ocean View Escape
  • Partial Ocean View
  • Partial Ocean View Escape
  • Mountain View
  • Mountain View Escape
  • Room, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 519 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets stay free

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

Offsite

  • Free area shuttle within 3 mi

  • Free shopping center shuttle

Also known as

  • Keauhou Resort
  • Sheraton Kona Keauhou Bay
  • Sheraton Keauhou
  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
  • Sheraton Resort Keauhou
  • Sheraton Kailua-Kona
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 31.25 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 25

Self parking costs USD 15.00 per night

Valet parking costs USD 22.00 per night

Rollaway beds are available for USD 70.0 per night

Breakfast costs between USD 24.99 and USD 29.99 for adults, and USD 12.50 and USD 15.00 for children (approximately)

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 14.99 per night (rates may vary)

WiFi is available in public areas for USD 9.99 per night (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa tub
  • Waterslide
  • Tennis on site
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 10
  • Conference space size (feet) - 9840
  • Conference space size (meters) - 914
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Furnished lanai
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Recreation

On Site

  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Free bicycles on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/boogie boarding nearby

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona’s small print

Also known as

  • Keauhou Resort
  • Sheraton Kona Keauhou Bay
  • Sheraton Keauhou
  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
  • Sheraton Resort Keauhou
  • Sheraton Kailua-Kona
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 31.25 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 25

Self parking costs USD 15.00 per night

Valet parking costs USD 22.00 per night

Rollaway beds are available for USD 70.0 per night

Breakfast costs between USD 24.99 and USD 29.99 for adults, and USD 12.50 and USD 15.00 for children (approximately)

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 14.99 per night (rates may vary)

WiFi is available in public areas for USD 9.99 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 865 reviews

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Excellent4.0 / 5
Not the best.
There are a few things that the Sheraton needs to work on. One, is the condition of the room, particularly the bathroom was not good; it's old, and could stand to have some updates. Secondly, we paid extra for breakfast which was just so-so. They had pastries, cereal, and oatmeal. The eggs were really bad. There was only one type of juice to choose from. For the same extra fee, however, we did get snacks and drinks (wine and beer) in the evening which was nice. Thirdly, customer service is lacking. When we checked in we weren't given much information about what was available to us as far as the pools, activites, breakfast, etc. We had to stumble upon it, and figure it out ourselves. Also, our keys did not initially work for the breakfast room and when we went to the front desk to remedy this there was nobody there. It took a lot of work on our part to get keys programmed to work properly. For two of the days we were there our room was not cleaned, and for at least one more we had to specifically ask that it be cleaned. We were running out of towels and toilet paper. On our final night we went to the poolside snack shop and were disappointed in their selection of food. There was only one person working and she seemed to be out of most things. Overall, the dining options at the Sheraton are not good. For guests without a car, it would be a real problem.
6 night family trip
Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Excellent4.0 / 5
Technicality
Had to go back after we received our ocean view room. It was back of the slide pool view room. They upgraded us so we could see the ocean after we requested a different room as booked. Make sure they comply with what you book and they should make it right.
1 night romance trip
Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Fair2.0 / 5
Stay somewhere else!!!
The buildings were old and dirty, our room smelled of cleaning solvent, carpets were dirty and frayed, the deck was dusty, the patio chairs were missing a cushion and the one without a cushion had a wasps nest on the seat. We asked for lotion twice but finally had to chase down a maid and get it directly, the room included 2 bottles of water daily but it was provided 3 or 4 nights, the front desk a one hour late check out but the maids started banging on the door 5 minutes after the regular check out time. The only shining light was the coffee bar on the first, pleasant staff, good coffee.
4 night family trip
Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Good3.0 / 5
Friendly staff hotel needs some updates.
1st room we stayed in I couldn't breath. I woke up with my eyes swollen. The lobby was nice enough to change the room and changed the filters in the air conditioner. The new room was better. The toilet in the rooms are commercial grade with a lever that you flush with your foot a bit awkward. The water was turned off one day for repairs. The staff was friendly. The hotel needs some updates.
5 night romance trip
Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona
Outstanding5.0 / 5
Our stay at the Sheraton Kona was excellent. Beautiful place. Can't think of a complaint.
2 night romance trip

See all reviews

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

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