It is a pretty spot, but it is a long distance from any beach, which did not come through to us from the advertising materials. The units are clean and pleasant, but not particularly well-maintained. For example, our living room television did not work. We called the front desk to report it and they never fixed it.
One staff person, Allan, who delivered room service one night, was excellent. Personable, helpful about local events, and very positive about his employer. But like so many places, the hotel is clearly understaffed. At the restaurant for breakfast, the food was delayed and cold, and people were running around in obvious crisis management mode. And the place was not that busy. One waiter asked us if we would like iced coffee to take along, which we thought was a very nice touch. We accepted his offer, and he disappeared, never to be seen again until we later ran into him as he hurried to the staff parking lot. It must have been the end of his shift. A gracious touch gone awry.
But on balance, this is a nice, quiet place to wind down. With all the accolades this hotel gets, you might have very high expectations. But you should lower them. It is certainly not as excellent in all respects as some of the awards would suggest. It claims to have been recognized as the best hotel on the Hawaiian islands. In our opinion it is far from that. It overpromises and under delivers a bit.