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Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)

3.5 stars
71 Banyan DrHiloHI96720United States of America, ‏‎800-491-6126
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Good3.7 / 5
Location
Great location
Service
Fantastic service
Value for money
Fairly good value for money
WiFi
Bad internet service
782See all 782 Hotels.com reviews
From 1,478 reviewsTripAdvisor Traveller Rating

Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)

Hotel Info: 866-539-8117

from $157
  • Suite, 1 Bedroom, Ocean View (Newly Renovated)
  • Standard Room (Newly Renovated)
  • Suite, 1 Bedroom (Newly Renovated)
  • Junior Suite (Newly Renovated)
  • Deluxe Room, Ocean View (Newly Renovated)
  • Standard Room - Newly Renovated
  • Superior Room (Newly Renovated)
  • Superior Room - Newly Renovated

At a glance

Key facts

Hotel size

  • This hotel has 286 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Free self parking

Also known as

  • Castle Hawaiian
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 30 per day

Buffet breakfast is offered for an extra charge of USD 23 per person (approximately)

Cribs/Infant beds are available for USD 20 per day

WiFi is available in guestrooms for USD 10.66 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 10.66 per day (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Tennis on site
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Hair salon
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Things to enjoy
  • Lanai
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer (on request)
Be entertained
  • Cable TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Massages and beauty services available.

Dining

Queens Court Restaurant - This restaurant serves breakfast, lunch, and dinner.

Recreation

On Site

  • Tennis on site
  • Personal motorized watercraft on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Sailing nearby
  • Skydiving nearby

Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)’s small print

Also known as

  • Castle Hawaiian
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 30 per day

Buffet breakfast is offered for an extra charge of USD 23 per person (approximately)

Cribs/Infant beds are available for USD 20 per day

WiFi is available in guestrooms for USD 10.66 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 10.66 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 782 reviews

Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)
Good3.0 / 5
Served its purpose and met our needs.
We picked the hotel on line because we needed a place close to the airport. There was not much of a choice around the area. This hotel was not "bad" but it is definitely not "great". They need to get current with wi-fi availability in hotel rooms. We were there July 4th weekend, so they get a pass that the elevator and halls were messy. However, they were still messy the next day. That was disappointing.
1 night romance trip
Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)
Good3.0 / 5
Stay started off badly. Hotel could not find reservation. Claimed I did not have a reservation. Hotel had transposed my first and last names and did not seem able to look up by confirmation code. Desk clerk did not seem to care. Hotel needs some attention on common areas and rooms. The tv did not work and the bathroom had mold on the ceiling. Beautiful view. Best part of the stay. Restaurants close too early. No room service. Made hard to eat after a late night at the park..
1 night family trip
Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)
Good3.0 / 5
Good scenic view and basic facilities
This is a hotel with Good Scenic Views with basic facilities.
1 night family trip
Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)
Good3.0 / 5
Ok stay
This hotel needs lots of work. The staffs are friendly and helpful. Internet is horrible and no wifi in the room even with $11 per day. The hotel situates at a very nice location (bay, garden).
3 night romance trip
Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)
Good3.0 / 5
Dated and not particularly nice. Price probably a good overall value for Hawaii though.
2 night family trip

See all reviews

Castle Hilo Hawaiian Hotel, Hawaii (The Big Island)

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