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All properties in Hilo, Hawaii, United States of America
All properties in Hilo, Hawaii, United States of America

Castle Hilo Hawaiian Hotel, Hilo

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
71 Banyan Dr, Hilo, HI, 96720, United States of America

Bayfront hotel with outdoor pool, near Hamakua Coast
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 2,195 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
WiFi
Good internet service
Value
Best value for money

Castle Hilo Hawaiian Hotel, Hilo

from $129
  • Standard Room, Garden View
  • Suite, 1 Bedroom, Garden View
  • Junior Suite, Garden View
  • Deluxe Room, Ocean View
  • Superior Room, Ocean View
  • Suite, 1 Bedroom, Ocean View

What’s around Castle Hilo Hawaiian Hotel, Hilo

Landmarks

  • Lyman Museum - 41 min walk
  • Hamakua Coast - 1 min walk
  • Hamakua Heritage Corridor - 1 min walk
  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Hilo Art Museum - 16 min walk
  • Bayfront Park - 18 min walk

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

At a glance

Key facts

Hotel size

  • This hotel has 286 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
Things to do
  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Queens Court Restaurant - This restaurant serves breakfast and dinner.

ICafe/Waioli Lounge - This restaurant serves light fare only. Happy hour is offered. Open daily.

Castle Hilo Hawaiian Hotel, Hilo’s small print

Also known as

  • Castle Hawaiian
  • Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hotel
  • Castle Hilo Hawaiian Hotel Hotel Hilo
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii

Policies

Tax ID - GE-189-318-3488-01

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 22.94 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Newspaper
  • Phone calls (may be limited)
  • In-room coffee
  • Parking
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Rollaway beds are available for USD 30.0 per day

Buffet breakfast is offered for an extra charge of USD 26 for adults and USD 16 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.4 From 1,257 reviews

Exceptional 10.0
Enjoyed this hotel
Great location, nice spacious room, would stay again.
Karen, us4 night trip
Fair 4.0
I would like to make a complaint on my recent stay there especially for the price I paid (almost $200 a night including resort fees). 1) The quality of the beds and pillows. The pillows was flat or lumpy like old pillows. one bed had a indention in the middle causing my and my partner to just collide into each other, very uncomfortable and we chose not to sleep in the other one because you could not feel the AC which leads me to my second complaint 2) AC was not working properly our room never got cooler then 73 degrees even during the night when The temp is cooler outside on the second and last day there it was even warmer then the first and yes the sliding door was closed. 3) the smell of the room was very musky. It just smelled old and not so pleasant.4) we had coffee and and cups but no sugar, cream or nothing we had to call room service and they only have literally bought up only 1 packet for 1 cup. The only thing that had any quality was the towels. I mean for the price I paid I expected to have a better experience then I did
us2 night trip
Exceptional 10.0
It was quick and relaxing. Wish I could stay longer!
Puili, us1 night trip
Exceptional 10.0
Awesomely renovation and service.
Renovations was completed the day before I left. It looked very nice and the service and bellman was awesome too!! Hotel property is beautiful and peaceful. Highly recommend!!!
Lori-Ann, us6 night family trip
Very Good 8.0
Breakfast buffet not so good , but service there was fine . Food could be better
Ole, us1 night romance trip

Castle Hilo Hawaiian Hotel, Hilo

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