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Novotel London ExCeL

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Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace
Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace
Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, laptop workspace

Overview of Novotel London ExCeL

UNESCO Sustainable Travel Pledge

Novotel London ExCeL

4.0 star property
4-star hotel with restaurant, connected to the convention center, near ExCeL Exhibition Centre

8.6/10 Fabulous

1,000 verified guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
  • Connecting rooms available
The price is $108
Price available on 12/19/2022
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

Room options

About this area

What's nearby

  • In Docklands
  • ExCeL Exhibition Centre - 3 min walk
  • London Stadium - 8 min drive
  • Westfield Stratford City - 9 min drive
  • O2 Arena - 19 min drive
  • Tower of London - 10 min drive
  • Tower Bridge - 11 min drive
  • Liverpool Street - 11 min drive
  • London Bridge - 13 min drive
  • The Shard - 13 min drive
  • St. Paul's Cathedral - 26 min drive

Getting around

  • London City Airport (LCY) - 6 min drive
  • Stansted Airport (STN) - 40 min drive
  • London (SEN-Southend) - 45 min drive
  • Luton Airport (LTN) - 58 min drive
  • Gatwick Airport (LGW) - 70 min drive
  • Heathrow Airport (LHR) - 86 min drive
  • West Ham Station - 4 min drive
  • Limehouse Station - 6 min drive
  • Stratford Station - 8 min drive
  • Royal Victoria DLR Station - 6 min walk
  • Custom House Station - 6 min walk
  • West Silvertown Station - 11 min walk


  • Marina - 2 min walk
  • China Palace - 2 min walk
  • Al Masar - 3 min walk
  • Zero Sette - 3 min walk
  • Cafe Bonnane - 3 min walk

About this property

Novotel London ExCeL

Just 2.3 mi (3.8 km) from the airport, Novotel London ExCeL puts you within a 15-minute drive of Tower of London and Tower Bridge. Guests can visit the fitness center for a workout or grab a bite to eat at Upper Deck, which serves breakfast, lunch, and dinner. A bar/lounge, a sauna, and a steam room are other highlights at this upscale hotel. The overall value and comfortable guestrooms get great marks from fellow travelers. The property is just a short walk to public transportation: Royal Victoria DLR Station is 6 minutes and Custom House Station is 6 minutes.


English, French, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 257 rooms
  • Arranged over 9 floors


  • Check-in time from 3:00 PM - 5:00 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Sailing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (4530 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • Sauna
  • Steam room


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site


  • English
  • French
  • German
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Upper Deck - This brasserie serves breakfast, lunch, and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 18.10 per person (approximately)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night


  • Self parking costs GBP 25 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Does Novotel London ExCeL offer free cancellation for a full refund?
Yes, Novotel London ExCeL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel London ExCeL?
As of Dec 1, 2022, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on Dec 19, 2022 start from $108, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel London ExCeL?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Novotel London ExCeL?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel London ExCeL?
Yes. Self parking costs GBP 25 per night.
What are the check-in and check-out times at Novotel London ExCeL?
You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Contactless check-out is available.
What is there to do at Novotel London ExCeL and nearby?
Have fun during the warmer months with activities nearby such as sailing. Enjoy amenities like a sauna and a steam room.
Are there restaurants at or near Novotel London ExCeL?
Yes, there's an onsite restaurant, Upper Deck. Nearby restaurants include La Barrique (4-min walk), Caffe Fratelli (4-min walk), and Bus #490 (4-min walk).
What's the area around Novotel London ExCeL like?
Novotel London ExCeL is in Docklands, a short 6-minute drive from London City Airport (LCY) and 3 minutes' walk from ExCeL Exhibition Centre. Travelers say this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very Good

Teresa, 1-night trip
Verified guest review

10/10 Exceptional

Eboney, 1-night trip
Verified guest review

4/10 Fair

Z, 1-night trip
Verified guest review

2/10 Poor

Ian, 2-night business trip
Verified guest review

2/10 Poor

Muhtasin, 1-night trip
Verified guest review

10/10 Exceptional

It was a great hotel, friendly, clean, modern. The staff were helpful, the rooms were lovely. They went above and beyond for my partners birthday celebrations.
3-night trip
Verified guest review

10/10 Exceptional

Kathy, 1-night trip
Verified guest review

10/10 Exceptional

Giovanna, 1-night trip
Verified guest review

8/10 Very Good

Lucy, 3-night trip
Verified guest review

8/10 Very Good

Excel London stay
Air con was very inaffective and all we were gievn to help with it was standard fans, also my friend ordered food to the room and it took well over an hour
4-night trip with friends
Verified guest review