Novotel London ExCeL

4.0 star property
Pet-friendly hotel with restaurant, connected to the convention center, near ExCeL Exhibition Centre

Choose dates to view prices

Novotel London ExCeL

Photo gallery for Novotel London ExCeL

Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace
Bar (on property)

Overview of Novotel London ExCeL

8.6 out of 10 Fabulous
8.6/10 Fabulous

Property highlights

  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Gym
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Terrace
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping

Room options

Standard Room, 1 Queen Bed with Sofa bed

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 1 Queen Bed (Executive)

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

About this area

What's nearby

  • In Docklands
  • ExCeL Exhibition Centre - 3 min walk
  • O2 Arena - 38 min walk
  • Thames River - 3 min drive
  • London Stadium - 8 min drive
  • Westfield Stratford City - 9 min drive
  • Brick Lane - 11 min drive
  • Tower of London - 10 min drive
  • Tower Bridge - 11 min drive
  • Sky Garden - 12 min drive
  • Liverpool Street - 12 min drive

Getting around

  • London City Airport (LCY) - 6 min drive
  • London (SEN-Southend) - 45 min drive
  • Stansted Airport (STN) - 46 min drive
  • Luton Airport (LTN) - 58 min drive
  • Gatwick Airport (LGW) - 69 min drive
  • Heathrow Airport (LHR) - 83 min drive
  • West Ham Station - 4 min drive
  • Limehouse Station - 6 min drive
  • Stratford Station - 8 min drive
  • Royal Victoria DLR Station - 6 min walk
  • Custom House Station - 6 min walk
  • West Silvertown Station - 11 min walk


  • Zero Sette - 3 min walk
  • Marugame Udon - 11 min drive
  • Nakhon Thai - 8 min walk
  • Petit Cafe - 18 min walk
  • O2 Lounge - 8 min drive

About this property

Novotel London ExCeL

Just 2.3 mi (3.8 km) from the airport, Novotel London ExCeL puts you within a 10-minute drive of ExCeL Exhibition Centre and O2 Arena. Guests can visit the fitness center for a workout or grab a bite to eat at Upper Deck, which serves breakfast, lunch, and dinner. A bar/lounge, a sauna, and a steam room are other highlights at this upscale hotel. The property is just a short walk to public transportation: Royal Victoria DLR Station is 6 minutes and Custom House Station is 6 minutes.


English, French, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 257 rooms
  • Arranged over 9 floors


  • Check-in time from 3:00 PM - 5:00 AM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Sailing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (4530 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • Sauna
  • Steam room


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Upper Deck - This brasserie serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 18.10 per person


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night


  • Self parking costs GBP 25 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Does Novotel London ExCeL offer free cancellation for a full refund?
Yes, Novotel London ExCeL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel London ExCeL?
As of Sep 24, 2023, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on Oct 23, 2023 start from $100, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel London ExCeL?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Novotel London ExCeL?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel London ExCeL?
Yes. Self parking costs GBP 25 per night.
What are the check-in and check-out times at Novotel London ExCeL?
You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Contactless check-out is available.
What is there to do at Novotel London ExCeL and nearby?
Have fun during the warmer months with activities nearby such as sailing. Enjoy amenities like a sauna and a steam room.
Are there restaurants at or near Novotel London ExCeL?
Yes, there's an onsite restaurant, Upper Deck.
What's the area around Novotel London ExCeL like?
Novotel London ExCeL is in Docklands, a short 6-minute drive from London City Airport (LCY) and 3 minutes' walk from ExCeL Exhibition Centre.







Staff & service




Property conditions & facilities




10/10 Exceptional

Great hotel
Booked for a course in North Greenwich that was cancelled. Quiet,calm location.Welcoming environment (perhaps smell of pot pouring /air freshener rather too heavy in ground level entrance and lift area but least smelt pleasant!).Very impressed with size of room and facilities,comfortable bed,great black out curtains,good shower and quiet room with window that opened as opposed to many hotels with closed systems.Good area for connections on Jubilee line(and DLR) only few minutes walk from Custom House. I'd stay again.
Roshni, 1-night trip
Verified guest review

8/10 Very Good

Weekend Break
Great location for the O2. Friendly staff, great views over Royal Victoria Dock and a good selection for breakfast. Easy to get to with the Elizabeth line taking you direct from Paddington.
Jason, 2-night trip
Verified guest review

10/10 Exceptional

David, 1-night trip
Verified guest review

8/10 Very Good

1-night trip
Verified guest review

10/10 Exceptional

M, 2-night trip
Verified guest review

10/10 Exceptional

Natasha, 2-night family trip
Verified guest review

10/10 Exceptional

Mr D, 5-night trip
Verified guest review

10/10 Exceptional

Well first I got the wrong room but then they give me the right room and we have a lovely stay
Nattanya, 1-night family trip
Verified guest review

10/10 Exceptional

Antony, 1-night family trip
Verified guest review

8/10 Very Good

Stylist Bathroom but…
We have been staying in this hotel many times. In overall, this time was good and we have beautiful view from our room (7F). We love our bedroom but the AC wasn't working. The room temperature was hot. A modern and stylish bathroom with a big glass wall and see through (transparent) with a button to make it blurry is ‘still’ not family friendly. And, sadly the rain falls shower head is mouldy. Shower room drain blocked and almost flooded. Not hygienic shower head is not acceptable for the hotel’s category and high summer rate. The hotel is perfect for Excel exhibitions. Just the manager needs to spend a bit of time to control the shower room quality.
1-night family trip
Verified guest review