Guests
All properties in Kantenah, Quintana Roo, Mexico

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Adults-only beachfront property with spa, near Xpu-ha Beach

  • Free cooked-to-order breakfast, free WiFi, and free parking
From
$370

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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Km 95 Carretera Cancun-Tulum, Kantenah, 77710, QROO, Mexico
8.6.Fabulous.
  • While the property and views looks great, we had issues with the front desk and concierge…

    Feb 10, 2022

  • This resort is huge! Plenty of places to go/ different things to see! Outstanding views…

    Feb 4, 2022

See all 278 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Transportation options
  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 188 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 11 bars/lounges
  • Full-service spa
  • 5 outdoor pools

What’s around

  • On the beach
  • Xpu-ha Beach - 35 min walk
  • Akumal Beach - 9.1 mi / 14.6 km
  • Tajma Ha Cenote - 3.2 mi / 5.2 km
  • Ecopark Kantun Chi - 3.4 mi / 5.6 km
  • Cenote Cristalino - 3.7 mi / 5.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Oceanfront Honeymoon Suite
  • Royal Suite (Infinity)
  • Presidential Suite, 1 Bedroom
  • Presidential Studio (Infinity)
  • Oceanfront Swim Up Suite
  • Royal Suite (Infinity Swim Up)
  • Oceanfront Pool Swim Up Suite

What’s around

Landmarks

  • On the beach
  • Xpu-ha Beach - 35 min walk
  • Akumal Beach - 9.1 mi / 14.6 km
  • Tajma Ha Cenote - 3.2 mi / 5.2 km
  • Ecopark Kantun Chi - 3.4 mi / 5.6 km
  • Cenote Cristalino - 3.7 mi / 5.9 km
  • Chikinha Cenote - 4.4 mi / 7.1 km
  • Puerto Aventuras Golf Club - 5.1 mi / 8.2 km
  • Puerto Aventuras Marina - 5.5 mi / 8.8 km
  • CEDAM Museum - 5.5 mi / 8.9 km
  • Oasis Beach - 5.9 mi / 9.6 km

Getting around

  • Cozumel Intl. Airport (CZM) - 22.6 miles/36.3 km
map
See on map
Km 95 Carretera Cancun-Tulum, Kantenah, 77710, QROO, Mexico

At a glance

Size

  • 188 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Other information

  • Smoke-free property
  • Caters to adults only
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • Free cooked-to-order breakfast daily
  • 10 restaurants
  • 11 bars/lounges
  • Coffee shop/cafe
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Snorkeling on site
  • Volleyball on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2015
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Private spa tub
  • Furnished balcony or patio

Freshen up

  • Partially open bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 30-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Tennis rackets

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Tennis lessons
  • Cooking classes/lessons
  • Language classes/lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, NÁAY SPA. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna.

The spa is open daily.

Dining

DRIFTWOOD GOURMET OCEANFR - This restaurant serves lunch only.

SEASIDE MARKET - Onsite restaurant. Open daily.

MIA CASA - Onsite restaurant. Open daily.

KLAY TALAY - Onsite restaurant. Open daily.

SWIM-UP OCEANFRONT BAR - Onsite bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Kayaking on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of USD 40

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

  • Dorado Seaside Suites Karisma Gourmet
  • El Dorado Seaside Suites by Karisma All Inclusive
  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
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  • Dorado Seasi Suites by Karism
  • El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
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  • El Dorado Seaside Suites Gourmet All Inclusive Karisma
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  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • El Dorado Seaside Suites by Karisma All Inclusive
  • Dorado Seaside Suites Karisma Gourmet All Inclusive
  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • El Dorado Seaside Suites Karisma Gourmet All Inclusive Hotel
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  • El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
  • El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
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  • El Dorado Seaside Suites Gourmet All Inclusive Karisma
  • El Dorado Seaside Suites by Karisma All Inclusive
  • Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
  • Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • El Dorado Seaside Suites Gourmet All Inclusive by Karisma
  • Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
  • El Dorado Seaside Suites by Karisma All Inclusive
  • El Dorado Seaside Suites Gourmet All Inclusive by Karisma
  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • Dorado Seaside Suites Karisma Gourmet Kantenah
  • El Dorado Seaside Suites Karisma All Inclusive Kantenah
  • El Dorado Seaside Suites Karisma
  • El Dorado Seaside Suites Karisma Kantenah
  • El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah

*See fees and policies for additional details or extra charges

FAQs

  • Yes, El Dorado Seaside Suites, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 5 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 3 PM. Check-out time is noon. Late check-out is available for a charge of USD 40. Contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants. Nearby restaurants include Rauxa Show (2.4 mi), Bloved Lounge & Restaurant (2.6 mi), and Royal Grill (2.7 mi).
  • Have fun with onsite activities like kayaking and snorkeling. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 5 outdoor swimming pools. El Dorado Seaside Suites, Gourmet All Inclusive by Karisma also has 11 bars, a sauna, and a steam room, as well as a picnic area and a garden.
8.6.Fabulous.
  • 6.0.Good

    The staff said "No" a lot! Did not try to accommodate our needs.

    AMY, 1 night romance trip, Feb 2, 2022

    Verified Expedia guest review

  • 8.0.Very Good

    The property was beautiful, and well kept. The staff were all friendly. It did take time to get orders from staff when poolside or out by the beach, but it wasn’t a huge deal. One side of the resort the beach was non existent and rocky, but the other side was beautiful. The drinks were good, and the food was as well. The entertainment at night wasn’t really for me, but i would definitely recommend this place to my friends.

    Courtney, 4 night romance trip, Jan 31, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Great atmosphere, great food, great service!!

    Eric, 7 night family trip, Jan 21, 2022

    Verified Expedia guest review

  • 8.0.Very Good

    Overall we had a great experience. Started off horrible. Checked in and our original room had no hot water. We went 24 hours without no shower and no resolve. This was so frustrating. We were moved to a lower level room without compensation or apology. This was the most disappointing part of the trip. On the positive side. The resort is beautiful. Staff was amazing. Food was great. Started off on the older end, this is for sure an older resort. Let’s say more for mature/seasoned. We are mid 30’s. I will say that if you are coming to party…this is not the resort. It’s a great combination of relaxation and fun. We had fun at the swim up bar. (The pool entertainment staff are not good. Don’t expect fun from them. The games are not put together and they really only stand there playing random songs with no synergy. Very disappointing) The guest at the swim up made it fun. Drinks were great! Food was good. The reservation and dress attire was frustrating as we were unaware of those requirements until we got there. I would recommend the resort if you want to relax more opposed to party. Room service is a plus and the resort is overall beautiful. If it wasn’t for the room issues and being downgraded to a cheaper room without compensation, I would rank it higher.

    Sunshine, 4 night romance trip, Jan 21, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    This property is beautiful and unique, it is very private and very safe. It is also calm and quiet, perfect for a relaxation get away. It is an only adults resort, but by adults I mean more retired folks, definitely would recommend it someone who is looking for peace and relaxing, if you want to party and have a wild vacation, this is not the place I would recommend, it is far from tulum, playa del carmen and Cancun. If you do stay here, they are amazing at providing transportation, it is just a little pricey, but rooms and service is definitely a 10/10

    Jennifer, 3 night romance trip, Jan 13, 2022

    Verified Expedia guest review

  • 6.0.Good

    Meh

    Grounds were beautiful as was our room but the lack of hot water in our rooms bathroom/hot tub made me not so inclined to give a solid thumbs up. The food was definitely not to our standards being snobby foodies, but the service and overall vibe of the place was good. Meh not our cup of tea but a great place for some all inclusive generic fun.

    james, 2 night trip, Jan 9, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    I am very disappointed in my experience with El dorado seaside suites. The resort was great, until it got to Covid-19 protocols. My Girlfriend received a positive test and it seemed that the resort both didn’t care and also wanted to offer us any support in the next steps that needed to be taken. It made what would have been a relaxing vacation a anxiety riddled stress fueled nightmare. First of all, no one even made an attempt to contact us regarding our positive result. We didn’t check our email to see the results for 6 hours, and no one called our cell phones which we provided or even left a message at the room. We were scarily able to keep going about our vacation using amenities and going to restaurants. We were mortified when we checked our emails 6 hours later (when they told us we would have our results) when we found out she was positive. What followed was equally disappointing as our countless questions and attempts to get help and guidance were ignored. We were offered no insight by the staff, the only answer we got was that a manager was contacted about our situation. In all of my trips to the desk to get answers we found that other guests in similar situations were getting the same run around that we were. Bottom line is this resort is ill equipped to deal with Covid I don’t know if it was incompetence of the staff or just a lack of care by the resort but it was inexcusable how we, and presumably many others, were treated.

    Jordan Steven, 5 night romance trip, Dec 27, 2021

    Verified Travelocity guest review

  • 4.0.Fair

    Hotel staff didn’t give me the room I reserved and paid for instead they gave me cheaper room and the jacuzzi didn’t work, the safe didn’t work, phone didn’t work, bathroom door didn’t work. After 3 nights there they moved us to another room but it was too late to enjoy a vacation with so many issues with them.

    ERIKA, 5 night romance trip, Dec 15, 2021

    Verified Orbitz guest review

  • 6.0.Good

    When we arrived at the El Dorado Seaside Suites we were checked in, a pleasant experience, but were given a room that did not match the pictures on the Expedia site. As it was late, and we were tired we figured to resolve in the am. Raquel at Expedia chat was not much assistance AT ALL. She called the El Dorado and then relayed to us that we would have to work out room issue with resort. Went to try and resolve room issue with our El Dorado resort concierge, Romero. I showed him pictures of expected room on Expedia site and he explained that this confusion happened often because the travel sites like Expedia post photos on swim up suite room description that are actually pictures of the Royal swim up suite and that there was nothing he could do, we would have to work it out with Expedia.

    Kevin Roy, 9 night family trip, Dec 10, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Bueno!!

    The grounds of this place is amazing! Food and food service would be our only knock. concierge seemed more into booking us for future trips then getting us dinner reservations all only at 5:30… Drinks top notch and they for the most part served top shelf liquor. We’d come back!

    4 night trip, Nov 28, 2021

    Verified Hotels.com guest review

See all 278 reviews