El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

The staff said "No" a lot! Did not try to accommodate our needs.

AMY, 1 night romance trip, Feb 2, 2022

Verified Expedia guest review

The property was beautiful, and well kept. The staff were all friendly. It did take time to get orders from staff when poolside or out by the beach, but it wasn’t a huge deal. One side of the resort the beach was non existent and rocky, but the other side was beautiful. The drinks were good, and the food was as well. The entertainment at night wasn’t really for me, but i would definitely recommend this place to my friends.

Courtney, 4 night romance trip, Jan 31, 2022

Verified Expedia guest review

Great atmosphere, great food, great service!!

Eric, 7 night family trip, Jan 21, 2022

Verified Expedia guest review

Overall we had a great experience. Started off horrible. Checked in and our original room had no hot water. We went 24 hours without no shower and no resolve. This was so frustrating. We were moved to a lower level room without compensation or apology. This was the most disappointing part of the trip. On the positive side. The resort is beautiful. Staff was amazing. Food was great. Started off on the older end, this is for sure an older resort. Let’s say more for mature/seasoned. We are mid 30’s. I will say that if you are coming to party…this is not the resort. It’s a great combination of relaxation and fun. We had fun at the swim up bar. (The pool entertainment staff are not good. Don’t expect fun from them. The games are not put together and they really only stand there playing random songs with no synergy. Very disappointing) The guest at the swim up made it fun. Drinks were great! Food was good. The reservation and dress attire was frustrating as we were unaware of those requirements until we got there. I would recommend the resort if you want to relax more opposed to party. Room service is a plus and the resort is overall beautiful. If it wasn’t for the room issues and being downgraded to a cheaper room without compensation, I would rank it higher.

Sunshine, 4 night romance trip, Jan 21, 2022

Verified Expedia guest review

This property is beautiful and unique, it is very private and very safe. It is also calm and quiet, perfect for a relaxation get away. It is an only adults resort, but by adults I mean more retired folks, definitely would recommend it someone who is looking for peace and relaxing, if you want to party and have a wild vacation, this is not the place I would recommend, it is far from tulum, playa del carmen and Cancun. If you do stay here, they are amazing at providing transportation, it is just a little pricey, but rooms and service is definitely a 10/10

Jennifer, 3 night romance trip, Jan 13, 2022

Verified Expedia guest review

Meh

Grounds were beautiful as was our room but the lack of hot water in our rooms bathroom/hot tub made me not so inclined to give a solid thumbs up. The food was definitely not to our standards being snobby foodies, but the service and overall vibe of the place was good. Meh not our cup of tea but a great place for some all inclusive generic fun.

james, 2 night trip, Jan 9, 2022

Verified Hotels.com guest review

I am very disappointed in my experience with El dorado seaside suites. The resort was great, until it got to Covid-19 protocols. My Girlfriend received a positive test and it seemed that the resort both didn’t care and also wanted to offer us any support in the next steps that needed to be taken. It made what would have been a relaxing vacation a anxiety riddled stress fueled nightmare. First of all, no one even made an attempt to contact us regarding our positive result. We didn’t check our email to see the results for 6 hours, and no one called our cell phones which we provided or even left a message at the room. We were scarily able to keep going about our vacation using amenities and going to restaurants. We were mortified when we checked our emails 6 hours later (when they told us we would have our results) when we found out she was positive. What followed was equally disappointing as our countless questions and attempts to get help and guidance were ignored. We were offered no insight by the staff, the only answer we got was that a manager was contacted about our situation. In all of my trips to the desk to get answers we found that other guests in similar situations were getting the same run around that we were. Bottom line is this resort is ill equipped to deal with Covid I don’t know if it was incompetence of the staff or just a lack of care by the resort but it was inexcusable how we, and presumably many others, were treated.

Jordan Steven, 5 night romance trip, Dec 27, 2021

Verified Travelocity guest review

Hotel staff didn’t give me the room I reserved and paid for instead they gave me cheaper room and the jacuzzi didn’t work, the safe didn’t work, phone didn’t work, bathroom door didn’t work. After 3 nights there they moved us to another room but it was too late to enjoy a vacation with so many issues with them.

ERIKA, 5 night romance trip, Dec 15, 2021

Verified Orbitz guest review

When we arrived at the El Dorado Seaside Suites we were checked in, a pleasant experience, but were given a room that did not match the pictures on the Expedia site. As it was late, and we were tired we figured to resolve in the am. Raquel at Expedia chat was not much assistance AT ALL. She called the El Dorado and then relayed to us that we would have to work out room issue with resort. Went to try and resolve room issue with our El Dorado resort concierge, Romero. I showed him pictures of expected room on Expedia site and he explained that this confusion happened often because the travel sites like Expedia post photos on swim up suite room description that are actually pictures of the Royal swim up suite and that there was nothing he could do, we would have to work it out with Expedia.

Kevin Roy, 9 night family trip, Dec 10, 2021

Verified Expedia guest review

Bueno!!

The grounds of this place is amazing! Food and food service would be our only knock. concierge seemed more into booking us for future trips then getting us dinner reservations all only at 5:30… Drinks top notch and they for the most part served top shelf liquor. We’d come back!

4 night trip, Nov 28, 2021

Verified Hotels.com guest review