Skip to main content.
All properties in Puerto de la Cruz, Spain

Smy Puerto de la Cruz, Puerto de la Cruz

4-star4 stars
Great for familiesThis property has good facilities for families.
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400, Spain

4-star hotel with 2 outdoor pools, near Lago Martianez Swimming Pools
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,446 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Location
Great location
Cleanliness
Clean
Food
Food is all right

Smy Puerto de la Cruz, Puerto de la Cruz

from $69
  • Single Room
  • Double or Twin Room
  • Family Room
  • Double or Twin Room, Ocean View
  • Double or Twin Room (With Extra Bed Adult)
  • Superior Double or Twin Room
  • Single Room, Sea View
  • Superior Double or Twin Room, Sea View (High Floor)
  • Economy Twin Room
  • Double or Twin Room (Extra Bed-Child up to 11)
  • Suite
  • Habitación con 1 cama doble o 2 individuales, vistas al mar (3 Adults).
  • Double or Twin Room, Ocean View (+Child up to 11)
  • Family Room, Sea View

What’s around Smy Puerto de la Cruz, Puerto de la Cruz

Landmarks

  • Loro Park - 40 min walk
  • Lago Martianez Swimming Pools - 12 min walk
  • Garden Beach - 25 min walk
  • La Paz Lookout - 3 min walk
  • Sitio Litre Garden - 5 min walk
  • Botanical Garden of La Orotava - 8 min walk
  • San Telmo Promenade - 8 min walk
  • Playa de San Telmo - 8 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 22 min drive
  • Tenerife (TFS-Tenerife South) - 57 min drive
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 300 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking (limited) *

  • Free nearby parking

Offsite

  • Free shopping center shuttle

Payment types at the property

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free breakfast
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis court
  • Playground on site
  • Golfing nearby
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1973
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel

In the room

Home comforts
  • Air conditioning
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks, and local beverages included

Entertainment
  • Onsite live performances

Not included
  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

Dining

La Palma - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Smy Puerto de la Cruz, Puerto de la Cruz’s small print

Also known as

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel
  • Smy Puerto de la Cruz Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel Puerto de la Cruz

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self parking costs EUR 5 per day

Refrigerators are available for an additional charge

Safes in guestrooms can be used for EUR 2.20 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Didn’t find the right property?

Continue searching for Puerto de la Cruz, Spain

Recent reviews

Very Good 8.0 From 112 reviews

Exceptional 10.0
Lovely views
I booked with half-board, and while the food was generally quite good, I was a little surprised to have to pay for any beverages at dinner, including water. The hotel itself was lovely with two pools, and the room was comfortable. It is on a large hill, do returning from the main downtown area is a big climb. WiFi was a bit spotty on the 7th floor, and TV had limited English channels. All in all, I would stay again.
Susan, ca6 night trip
Very Good 8.0
Hotel in a great location
This is our second time that we stayed in this hotel. Again we had a wonderful time the staff is very friendly and helpful. The hotel is located on top of a hill and has beautiful views from the higher levels. To walk to the town is quite steep. However the hotel provides a shuttle bus service free of charge. The area around the hotel is quite residential and has some very nice restaurants doted around. Also the public bus which is very reasonable and takes you to various places on the Island, the bus stop is just a few minutes walk from the hotel.
Renate, gbRomance trip
Very Good 8.0
The hotel is located on a hill with great views from the top level to the sea and on the other side the mountain. Steep walk to the town center. However the hotel offers free of charge a bus shuttle service. The hotel has two pools. But pool towels are require a deposit. Use of a Safe, Kettle and mini fridge are also chargeable.
Renate, gbRomance trip
Very Good 8.0
A little dated, but good value
The hotel was well located near to the centre. A little dated, but comfortable and good value for money. Car parking is problematic with very few spaces in an underground car park with very tight spaces. The food offering was plentiful and varied.
David, gb2 night romance trip
Very Good 8.0
Food for thought if you are disabled or asthmatic
Beware - the hotel is only suitable for ablebodied guests! I survived for two weeks only because I had hire car. Without one, I would have been stuck at the hotel - Puerto de la Cruz is very hilly! Parking brought its own problems and was incredibly stressful. The hotel only has two disabled parking spaces in an underground car park that was difficult to access. They really should have direct access to the hotel via a lift, rather than expecting disabled guests to walk up a steep ramp out of the car park, and then another steep hill up to the hotel. It was horrendous! Another big disappointment was the pool. It was freezing! Why not install solar panels to heat the water? The hotel needs serious funding to modernise it and make it more comfortable for guests. One more thing: this hotel is not suitabe for asthmatic guests. If there is a rule for smoking on the balconies, it is not enforced properly. I was unable to use my own balcony or leave the door open because guests on either side smoked. In a hotel with no air conditioning, this is a serious problem. I really wanted to leave my door open at night but couldn't. I reported this to the reception staff three times but was totally ignored. This hotel caters chiefly to tour groups (mostly German) and a solo travellers tend to get ignored. I expected better.
Kirsti, gb14 night trip

Smy Puerto de la Cruz, Puerto de la Cruz

Is the description of this hotel not correct? Tell us