Skip to main content.
All hotels in Puerto de la Cruz, Spain
1 room, 2 adults

Hotel Puerto de la Cruz, Puerto de la Cruz

4-star4 stars
Avda. Marques Villanueva del Prado s/nPuerto de la CruzTenerife38400Spain

4-star hotel with 2 outdoor pools, near Loro Park
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.8
Cleanliness
Clean
Location
Great location
Room
Great room
Food
Food is all right
96See all 96 Hotels.com reviews
From 1,343 reviewsTripAdvisor Traveller Rating

Hotel Puerto de la Cruz, Puerto de la Cruz

from $76
  • Single Room
  • Standard Room
  • Suite
  • Standard Double Room (With Extra Bed Child)
  • Family Room
  • Double or Twin Room, Sea View
  • Standard Double Room (With Extra Bed Adult)
  • Double Room
  • Single Room

What’s around Hotel Puerto de la Cruz, Puerto de la Cruz

Landmarks

  • La Paz Lookout - 4 min walk
  • Sitio Litre Garden - 5 min walk
  • Las Piramides de Martianez Shopping Center - 6 min walk
  • San Telmo Promenade - 9 min walk
  • Botanical Garden of La Orotava - 10 min walk
  • Timanfaya Theater - 11 min walk
  • Casino Puerto de la Cruz - 12 min walk
  • Lago Martianez Swimming Pools - 12 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 22 min drive
  • Tenerife (TFS-Tenerife South) - 60 min drive
  • Free parking nearby
  • Self parking (surcharge)
  • Limited parking
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 300 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking (limited) *

  • Free nearby parking

Offsite

  • Free shopping center shuttle

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free breakfast
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis court
  • Playground on site
  • Golfing nearby
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1973
  • Elevator/lift
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Hotel Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • All buffet meals, snacks, and local beverages included

Entertainment
  • Onsite live performances

Not included
  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

Dining

La Palma - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hotel Puerto de la Cruz, Puerto de la Cruz’s small print

Also known as

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self parking costs EUR 5 per day

Refrigerators are available for EUR 1.80 per day

Safes in guestrooms can be used for EUR 2.20 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.8 From 96 reviews

Hotel Puerto de la Cruz, Puerto de la Cruz
Very Good8.0
Food for thought if you are disabled or asthmatic
Beware - the hotel is only suitable for ablebodied guests! I survived for two weeks only because I had hire car. Without one, I would have been stuck at the hotel - Puerto de la Cruz is very hilly! Parking brought its own problems and was incredibly stressful. The hotel only has two disabled parking spaces in an underground car park that was difficult to access. They really should have direct access to the hotel via a lift, rather than expecting disabled guests to walk up a steep ramp out of the car park, and then another steep hill up to the hotel. It was horrendous! Another big disappointment was the pool. It was freezing! Why not install solar panels to heat the water? The hotel needs serious funding to modernise it and make it more comfortable for guests. One more thing: this hotel is not suitabe for asthmatic guests. If there is a rule for smoking on the balconies, it is not enforced properly. I was unable to use my own balcony or leave the door open because guests on either side smoked. In a hotel with no air conditioning, this is a serious problem. I really wanted to leave my door open at night but couldn't. I reported this to the reception staff three times but was totally ignored. This hotel caters chiefly to tour groups (mostly German) and a solo travellers tend to get ignored. I expected better.
Kirsti, gb14 night trip
Hotel Puerto de la Cruz, Puerto de la Cruz
Exceptional10.0
Disappointing meat and fish dishes in restaurant. Excellent salads.
A Traveler, gb10 night trip
Hotel Puerto de la Cruz, Puerto de la Cruz
Exceptional10.0
This is a lovely hotel in a good area of Puerto de la Cruz. Front desk staff were pleasant and helpful. They greeted us with champagne as we checked in. One evening there was a lovely reception with appetizers. For those who wish a less crowded pool atmosphere, there's a second pool up the lovely stone steps on another level. We were on the breakfast plan and breakfast was very good, all except the coffee which came from a machine and was not very good. The bed was comfortable, our sea view lovely as well as our view Telde. We would have liked more easy to use plug ins in the room. The one beside the bed would have been great, but our adapter would not stay tight enough in it so we could not use it. Overall, a lovely place to stay.
sharon, ca6 night trip
Hotel Puerto de la Cruz, Puerto de la Cruz
Exceptional10.0
Value for money hotel stay Puerto del la Cruz.
This hotel is certainly value for money, very good breakfast choices and spotlessly clean. I would like to have had tea and coffee facilities in the room but it will not distract me from giving it a 9.99 out of 10.
Terence James, gb1 night family trip
Hotel Puerto de la Cruz, Puerto de la Cruz
Very Good8.0
The hotel was nice overall, good buffet breakfast, excellent WiFi connection.
A Traveler, gb3 night romance trip

See all reviews

Hotel Puerto de la Cruz, Puerto de la Cruz

Is the description of this hotel not correct? Tell us