All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Eurostars Hacienda Vista Real Hotel, Riviera Maya

3.5 stars
Paseo Chichen Itza Retorno 3 PlayacarRiviera Maya, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.1 / 5
Breakfast
Tasty breakfast
Wellness Area
Great wellness & sports facilities
Location
Great location
Beach
Beach is poor
202See all 202 Hotels.com reviews
From 565 reviewsTripAdvisor Traveller Rating

Eurostars Hacienda Vista Real Hotel, Riviera Maya

Hotel Info: 866-539-8117

from $58
  • Royal Suite
  • Standard Room
  • Deluxe Studio
  • Suite

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Eurostars Hacienda
  • Hotel Hacienda Vista Real
  • Eurostars Hacienda Vista Real
  • Eurostars Hacienda Vista Real Hotel
  • Eurostars Hacienda Vista Real Hotel Playa del Carmen
  • Eurostars Hacienda Vista Real Playa del Carmen
  • Eurostars Vista Real
  • Hacienda Vista Real
  • Hacienda Vista Real Hotel
  • Hotel Eurostars Hacienda Vista Real

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Food and drink
  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built 2004
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Sleep well
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Iguana Grill - This poolside restaurant specializes in Mexican cuisine and serves breakfast and lunch.

Recreation

On Site

  • Golf lessons on site
  • Golf driving range on site
  • Personal motorized watercraft on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Eurostars Hacienda Vista Real Hotel, Riviera Maya’s small print

Also known as

  • Eurostars Hacienda
  • Hotel Hacienda Vista Real
  • Eurostars Hacienda Vista Real
  • Eurostars Hacienda Vista Real Hotel
  • Eurostars Hacienda Vista Real Hotel Playa del Carmen
  • Eurostars Hacienda Vista Real Playa del Carmen
  • Eurostars Vista Real
  • Hacienda Vista Real
  • Hacienda Vista Real Hotel
  • Hotel Eurostars Hacienda Vista Real

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 202 reviews

Eurostars Hacienda Vista Real Hotel, Riviera Maya
Outstanding5.0 / 5
Peaceful. Friendly. Clean.
The staff was very very good--friendly and caring. The breakfast was delicious!! Everything was very clean. Very peaceful place. We will try again and recommend it. Not one complaint.
1 night romance trip
Eurostars Hacienda Vista Real Hotel, Riviera Maya
Excellent4.0 / 5
$62 per night for this quiet safe neighbor in playacar little south of playa del Carmen! Excellent and clean only trouble is taking some time to get a cab
2 night trip with friends
Eurostars Hacienda Vista Real Hotel, Riviera Maya
Excellent4.0 / 5
adequate
At check in we were told we would have to upgrade our room due to having a child. This was after 2 emails prior to booking confirming the child would be allowed in our room. While I searched for my email we were offered a discount on the upgrade: $20/night for the same room to cover the breakfast. NEWSFLASH: A 3 year old doesn't eat a $20 breakfast. Neither do I. While waiting for the slow wifi, [staff member] said his manager approved our stay. Once I found my email, it was signed by the man who tried upcharging us. (I will not name him here if hotel mgmt would like details, I will forward the email). We had 2 rooms for 2 families. The rooms are spacious and facilities beautiful. Room 160-1: broken a/c and the shower head literally sprays everywhere. I had to lift my daughter over my head to get the water pressure on her, while keeping my own eyes shut because of the spray. The towels hanging on the wall got wet. The rooms smelled musty. Room 170-1 was the same size and room type with a slightly larger bathroom, with both shower and tub. That shower did not suffer from over-spray and the Jacuzzi was nice. The A/C worked. However there was mold on the A/C vent and in 2 nights caused cold-like symptoms. The breakfast is a large buffet and the staff is probably the hardest-working I’ve seen. They were short on dishes and silverware, so they were constantly washing and replacing on top of replenishing the food all while offering additional help with a smile.
2 night family trip
Eurostars Hacienda Vista Real Hotel, Riviera Maya
Good3.0 / 5
Was ok
12 years ago we stayed right next door to the hotel in a condo. I thought hotel was beautiful then and still today. Parking lot needs help and smell. Maybe some garbage was dumped? The bathroom needs spurcing up. Toilet handle was so loose I was amazed it worked. Sometimes water ran when it is so precious. The shower curtain had mold and one eye loop was broken and was not holding up the shower curtain. The shower curtain rod and toilet paper holder was rusting. No facial tissues. If we didn't leave the lights on the entire time we were in room then it was dark and gloomy. If hotel is not full then put people in cheerier, brighter, off the first floor rooms. You got them use them! Breakfast is great! When checking in someone should help with luggage since no elevator and there are stairs!! It just seemed they were not welcoming nor thoughtful enough. If check in is at 3pm (which is pretty latein my opinion), then they should make rooms available when they are ready and not make people wait for exactly 3pm.? Because of our travel plans we arrived at 10:15am. I came back to check if room was ready at 2pm - no
2 night romance trip
Eurostars Hacienda Vista Real Hotel, Riviera Maya
Outstanding5.0 / 5
Beautiful, spacious and affordable
The hotel was awesome!! Very spacious!!!! I felt like I stayed in a condo!!! Loved loved loved!
5 night family trip

See all reviews

Eurostars Hacienda Vista Real Hotel, Riviera Maya

Is the description of this hotel not correct? Tell us