Guests
All properties in George Town, Penang, Malaysia

Cititel Penang

4-star hotel in Downtown George Town with indoor pool and restaurant

  • Free WiFi and free parking
From
$32

Image gallery

  • Indoor Pool
  • Indoor Pool
  • Indoor Pool
  • Pool
  • Indoor Pool
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1 / 41Indoor Pool
66 Jalan Penang, George Town, 10000, Malaysia
8.2.Very Good.
  • location, courtesy, services, delicious breakfast buffet.

    Jan 20, 2020

  • The lobby was very spacious and grand so it gives the impression that this is high-class…

    Jan 19, 2020

See all 281 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Dining options
Safe
Shopping

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 451 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant
    • Indoor pool
    • Breakfast available
    • Fitness center

    For families

    • Free cribs/infant beds
    • Rollaway/extra beds (surcharge)
    • Private bathroom
    • Free toiletries
    • Daily housekeeping
    • Iron/ironing board

    What’s around

    • In Downtown George Town
    • Cheong Fatt Tze Mansion - 3 min walk
    • Camera Museum - 4 min walk
    • Georgetown UNESCO Historic Site - 4 min walk
    • Pasar Chowrasta - 6 min walk
    • Cathedral of the Assumption - 8 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, 1 King Bed
    • Deluxe Room, 2 Twin Beds
    • Superior Room, 1 King Bed
    • Superior Room
    • Standard Room, 1 King Bed
    • Standard Room

    What’s around

    Landmarks

    • In Downtown George Town
    • Cheong Fatt Tze Mansion - 3 min walk
    • Camera Museum - 4 min walk
    • Georgetown UNESCO Historic Site - 4 min walk
    • Pasar Chowrasta - 6 min walk
    • Cathedral of the Assumption - 8 min walk
    • Kuan Yin Teng - 9 min walk
    • Goddess of Mercy Temple - 9 min walk
    • Penang State Museum - 9 min walk
    • Queen Street - 10 min walk
    • Kidland Penang - 10 min walk

    Getting around

    • Penang Intl. Airport (PEN) - 25 min drive
    • Penang Sentral - 28 min drive
    map
    See on map
    66 Jalan Penang, George Town, 10000, Malaysia

    At a glance

    Hotel size

    • This hotel has 451 rooms
    • This hotel is arranged over 15 floors

    Arriving/leaving

    • Check-in time 2 PM-anytime
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free secured, covered onsite self parking
    • Secured covered onsite valet parking (fees apply)
    • Wheelchair-accessible parking and van parking on site

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant

    Things to do

    • Indoor pool
    • Fitness facilities

    Services

    • 24-hour front desk

    Facilities

    • Elevator

    Accessibility

    • In-room accessibility
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible van parking
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge

    Languages Spoken

    • Chinese
    • English
    • Japanese

    In the room

    Home comforts

    • Air conditioning
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Soundproofed rooms

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries

    Be entertained

    • LCD TV

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    More

    • Daily housekeeping

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Buffet breakfast is offered for an extra charge of MYR 56 per person (approximately)

    Children and extra bedsPay at property

    • Rollaway beds are available for MYR 85 per night

    ParkingPay at property

    • Covered valet parking is available for an extra charge

    Pool, spa, and gym (if applicable)Pay at property

    • Pool access available from 6:00 AM to 11:00 PM

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

    Individually-wrapped food options are available through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

    Policies

    Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

    Also known as

    • Cititel Penang Hotel George Town
    • Cititel Penang Hotel Georgetown
    • Cititel Penang Hotel George Town
    • Cititel Penang Hotel
    • Cititel Penang George Town
    • Cititel Penang Georgetown
    • Cititel Penang Hotel Georgetown
    • Cititel Penang George Town
    • Cititel Penang Hotel
    • Cititel Penang Georgetown
    • Cititel Penang George Town

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Cititel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2 PM - anytime. Check-out time is noon.
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Olive (3-min walk), Toh Soon Cafe (4-min walk), and Gala House (4-min walk).
    • Cititel Penang has an indoor pool and a fitness center.
    8.2.Very Good.
    • 10.0.Exceptional

      Grand lobby. Rooms are decent. Service was good too. But had ants in the room.

      2 night romance trip, Jan 1, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      The lobby floor public toilet (also used by businesses on that level) was rather dirty around 10 p.m. Good hot water for showering. Desk staff put us on a higher floor than what my booking called for since I requested two beds.

      6 night family trip, Dec 25, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      hotel is strategically situated - city, church, food stalls of great varieties, people in the street, friendly.

      MTan, 2 night family trip, Sep 28, 2019

      Verified Expedia guest review

    • 4.0.Fair

      Needs a remodel

      6 night business trip, Aug 17, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Large city hotel in an old boutique town

      Walking in to the impressive lobby sets up high expectations. However, the room smelled old and musty. The headboard of the bed definitely could do with a disinfectant scrub as it smelled of sweat and body odor. The Cititel is located in a great walkable area for food and shopping. Service is amazing. So, the only let down is the room - which needs a facelift and better quality mattresses.

      Gary, 2 night business trip, Aug 5, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Great job

      Good staff. Great location

      winston, 2 night family trip, Jul 22, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Good stay in Cititel Penang

      Staff friendly, hotel location is good. Nearby have convenience store and coffee shop selling local food.

      IRENE, 3 night family trip, Jul 4, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Penang; Cititel Hotel

      Great location and walking distance to everything!

      Marlene, 4 night trip, Apr 25, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Good quality stay, slight dated-ness of the rooms

      Staff was super friendly which always makes a vacation a better stay. I do think the rooms themselves are trapped in the 1980's and starting to show a bit of wear-and-tear in the bathroom, but it's a great central location in George Town to some of the food markets morning and night scene. Wifi is hit-and-miss. If you get a bus-load of new tourists, they'll jam up the wifi. Using wifi first thing in the early morning (like 7am) is about the best performance.

      James, 4 night romance trip, Apr 25, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Location and flexibility. Staff is also very helpful

      2 night business trip, Apr 16, 2019

      Verified Orbitz guest review

    See all 281 reviews