El Sueño Hotel & Spa

Photo gallery for El Sueño Hotel & Spa

Primary image
Indoor pool
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout drapes

Overview of El Sueño Hotel & Spa

El Sueño Hotel & Spa

4.0 star property
Adults-only hotel in Puebla Historic Center with 2 restaurants and spa

8.8/10 Fabulous

265 verified Hotels.com guest reviews

Guests rated location

  • Walkable22 positive mentions
  • Safe20 positive mentions
  • Convenient18 positive mentions
  • Dining options17 positive mentions
  • Quiet14 positive mentions

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
The price is $58
Price available on 8/18/2022
Map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Sauna
  • Room service
  • Massage/treatment rooms
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Minibar
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Puebla Historic Center
  • Puebla Cathedral - 1 min drive
  • Zocalo Square - 2 min drive
  • Angelopolis Commercial Center - 15 min drive
  • Africam Safari - 41 min drive
  • Val´Quirico - 40 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 47 min drive
  • Puebla–Cholula Tourist Train Terminal - 28 min walk
  • Airport drop-off service

About this property

El Sueño Hotel & Spa

A great choice for a stay in Puebla, El Sueño Hotel & Spa features a rooftop terrace and offers airport drop-off service (available 24 hours) for MXN 480 per vehicle. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or reflexology, and La Tentacion, one of 2 restaurants, serves international cuisine and is open for dinner. An indoor pool, a bar/lounge, and a sauna are other highlights at this upscale hotel. The helpful staff and nice bathrooms get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets allowed (1 per room, up to 33 lbs)*
  • Specific rooms only*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport drop off on request(available 24 hours)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7:30 AM–12:30 PM
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2002
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

La Tentacion - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar.
Salon Frenesi - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MXN 1000 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 480 per vehicle
  • Early check-in can be arranged for an extra charge of MXN 700 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 700 (subject to availability)

Pets

  • Pets are allowed for an extra charge of MXN 350 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

El Sueno Hotel
El Sueño Hotel
El Sueño Hotel Puebla
El Sueño Puebla
El Sueño Hotel & Spa Hotel
El Sueño Hotel & Spa Puebla
El Sueño Hotel & Spa Hotel Puebla

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.9/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

CESAR, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Lorenzo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very large room with great amenities! The hotel is beautiful with a great center courtyard with a pool, fountains, vegetation and a restauran. The staff we are very kind and helpful.
Jorge, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel and excellent service.
Liliana, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sundip, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Delightful
We had a delightful stay. The service from the front desk to the wait staff was outstanding and prompt. The hotel is very charming and quiet. As we stayed under covid rules, the sauna and the steam room were not open but the pool was. The pool is is small but just perfect for hotel such as this one. It was a great location for all the historical sites of Puebla.
Clarion, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yan, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Cesar, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great boutique hotel within walking distance of what we wanted in town. Staff was extremely helpful.
Matthew, 3-night trip
Verified Hotels.com guest review

4/10 Fair

When we checked in we found that the hotel had pre authorised the entire stay on our credit card ! We then paid for our stay but they didn’t use the pre authorisation but raised a new charge ? When we checked out they would not use the open authorisation to settle a small meal we had but again raised a new charge ? It ment that we had two charges on our card and the entire stay blocked off as well! I asked them to cancel the pre authorisation and they said they couldn’t ( which is nonsense ) , they then got very rude , ignored us and didn’t say thank you or goodbye . Our room was very good , the breakfast is fine and the building is lovely . Be careful when you lock your door , we had another guest walk into our room twice at 7am and then 8.30 apparently thinking it was an exit ( when we complained to the front desk the guy said no problem ? We said it was a problem because my wife was undressed at the time ! ) the communication at this hotel is terrible !
daniel, 3-night romance trip
Verified Expedia guest review