All hotels in Puebla, Puebla, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

El Sueño Hotel & Spa, Puebla

4 stars
9 Oriente No. 12 Centro HistóricoPueblaPUE72500Mexico, 800-491-6126
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.0 / 5
Location
Great location
Vibe
Awesome vibe
Wellness
Great wellness & sports facilities
Cleanliness
Could use a good cleaning
78See all 78 Hotels.com reviews
From 257 reviewsTripAdvisor Traveller Rating

El Sueño Hotel & Spa, Puebla

Hotel Info: 866-539-8117

from $63
  • Master Suite
  • Junior Suite, 1 King Bed
  • Standard Room
  • Superior Room, 1 King Bed
  • Superior Room, 1 Queen Bed, Ensuite
  • Standard Plus

At a glance

Key facts

Hotel size

  • This hotel has 20 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

  • Pets allowed (dogs and cats only) *

  • Specific rooms only *

  • 1 per room (up to 15 kg)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport drop off (available 24 hours) *

Parking

  • Free valet parking

Other information

  • Smoke-free property
  • Caters to adults only

Also known as

  • El Sueno Hotel
  • El Sueño Hotel
  • El Sueño Hotel Puebla
  • El Sueño Puebla

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

This property does not have elevators.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: MXN 1000 per stay

Optional extras

Early check-in can be arranged for an extra charge of MXN 700

Late check-out can be arranged for an extra charge of MXN 700

Cooked-to-order breakfast is offered for an extra charge of MXN 120 per person (approximately)

Pets are allowed for an extra charge of MXN 350 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 480 per vehicle

Airport shuttle service for children costs MXN 0.00

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Full-service spa
  • Spa treatment room(s)
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2002
  • Rooftop terrace
  • Library

In the room

Home comforts
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

La Tentacion - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Salon Frenesi - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.

El Sueño Hotel & Spa, Puebla’s small print

Also known as

  • El Sueno Hotel
  • El Sueño Hotel
  • El Sueño Hotel Puebla
  • El Sueño Puebla

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

This property does not have elevators.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: MXN 1000 per stay

Optional extras

Early check-in can be arranged for an extra charge of MXN 700

Late check-out can be arranged for an extra charge of MXN 700

Cooked-to-order breakfast is offered for an extra charge of MXN 120 per person (approximately)

Pets are allowed for an extra charge of MXN 350 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 480 per vehicle

Airport shuttle service for children costs MXN 0.00

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 78 reviews

El Sueño Hotel & Spa, Puebla
Excellent4.0 / 5
chill vibes !
Cleaning at room was not that cool.. a lot of dust, hair and the bath tub and shower was a bit to rusty. Service, food, suite and vibes were on point ! Dankee
3 night trip
El Sueño Hotel & Spa, Puebla
Good3.0 / 5
So so experience
Lower rooms are dark and dank, no windows, poor circulation. Roof terrace is unfurnished; spa and fitness areas were dirty and unusable. Front desk staff not particularly helpful or knowledgable about cultural activities. Breakfast is terrific as is the wait staff.
4 night family trip
El Sueño Hotel & Spa, Puebla
Outstanding5.0 / 5
Great stay
One night prior tof our return ho5. Staff was very helpful.
1 night romance trip
El Sueño Hotel & Spa, Puebla
Outstanding5.0 / 5
Amazing place in downtown Historic Puebla
Highly suggest for a tranquil place to stay. Large comfortable rooms and great for being by yourself or romantic getaway. Will definitely be back!
3 night business trip
El Sueño Hotel & Spa, Puebla
Outstanding5.0 / 5
Impressive hotel, terrific staff
Excellent hotel that is an easy walk to the main square. Very friendly staff that is always eager to assist the clients. They have a good command of English. Since I was in Puebla for business, I did not have time to use the spa services (though I will go back to try them). Wi-Fi connection is a little inconsistent but sufficient for email and basic browsing.
4 night business trip

See all reviews

El Sueño Hotel & Spa, Puebla

Is the description of this hotel not correct? Tell us