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El Sueño Hotel & Spa

Photo gallery for El Sueño Hotel & Spa

Master Suite | Minibar, in-room safe, desk, blackout drapes
Indoor pool
Indoor pool
Indoor pool
Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Overview of El Sueño Hotel & Spa

El Sueño Hotel & Spa

4.0 star property
Adults-only hotel in Puebla Historic Center with 2 restaurants and spa

9.0/10 Superb

294 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
The price is $99
Price available on 4/11/2023
Map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500
Main amenities
  • 2 restaurants and bar/lounge
  • 24-hour front desk
  • Air conditioning
  • Airport drop-off service
  • Daily housekeeping
  • Full-service spa
  • Indoor pool
  • Massage/treatment rooms
  • Rooftop terrace
  • Room service
  • Sauna
  • Terrace
For families
  • Blackout drapes/curtains
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Minibar
  • Terrace

Room options

About this area

What's nearby

  • In Puebla Historic Center
  • Puebla Cathedral - 1 min drive
  • Zocalo Square - 2 min drive
  • Angelopolis Commercial Center - 15 min drive
  • Cuauhtemoc Stadium - 6 min drive
  • Great Pyramid of Cholula - 14 min drive
  • Africam Safari - 17 min drive
  • Val´Quirico - 38 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 45 min drive
  • Puebla–Cholula Tourist Train Terminal - 28 min walk
  • Airport drop-off service

Restaurants

  • El Mural de los Poblanos - 3 min walk
  • Zaranda Café - 3 min walk
  • Cemitas "La Poblana - 2 min walk
  • Licorería San Pedrito - 1 min walk
  • Casa Barroca - 3 min walk
Map

About this property

El Sueño Hotel & Spa

A great choice for a stay in Puebla, El Sueño Hotel & Spa features a rooftop terrace and offers airport drop-off service (available 24 hours) for MXN 480 per vehicle. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or reflexology, and La Tentacion, one of 2 restaurants, serves international cuisine and is open for dinner. An indoor pool, a bar/lounge, and a sauna are other highlights at this upscale hotel. The helpful staff and nice bathrooms get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets allowed (1 per room, up to 33 lbs per pet)*
  • Specific rooms only*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport drop off on request(available 24 hours)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7:30 AM–12:30 PM
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Facilities

  • 1 building/tower
  • An indoor pool
  • Built in 2002
  • Full-service spa
  • Library
  • Massage/treatment rooms
  • Rooftop terrace
  • Safe-deposit box at front desk
  • Sauna

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)
  • Minibar

Sleep well

  • Bed sheets provided
  • Blackout drapes/curtains

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

More

  • Access via exterior corridors
  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Tentacion - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar.
Salon Frenesi - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MXN 1000 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 480 per vehicle
  • Early check-in can be arranged for an extra charge of MXN 700 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 700 (subject to availability)

Pets

  • Pets are allowed for an extra charge of MXN 350 per pet, per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

<p>Noise-free guestrooms cannot be guaranteed. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>This property does not have elevators. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

El Sueno Hotel
El Sueño Hotel
El Sueño Hotel Puebla
El Sueño Puebla
El Sueño Hotel & Spa Hotel
El Sueño Hotel & Spa Puebla
El Sueño Hotel & Spa Hotel Puebla

Frequently asked questions

Does El Sueño Hotel & Spa offer free cancellation for a full refund?
Yes, El Sueño Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at El Sueño Hotel & Spa?
As of Mar 29, 2023, prices found for a 1-night stay for 2 adults at El Sueño Hotel & Spa on Apr 11, 2023 start from $99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at El Sueño Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at El Sueño Hotel & Spa?
Yes, there's an indoor pool.
Are pets allowed at El Sueño Hotel & Spa?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of MXN 350 per pet, per night.
Is parking offered on site at El Sueño Hotel & Spa?
Yes, there's free self and valet parking.
Is airport shuttle service offered by El Sueño Hotel & Spa?
Yes, a shuttle from the hotel to the airport is available. The charge is MXN 480 per vehicle.
What are the check-in and check-out times at El Sueño Hotel & Spa?
You can check in from 3 PM - midnight. There's a charge of MXN 700 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 700 (subject to availability).
What is there to do at El Sueño Hotel & Spa and nearby?
El Sueño Hotel & Spa has a spa and an indoor pool.
Are there restaurants at or near El Sueño Hotel & Spa?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around El Sueño Hotel & Spa like?
El Sueño Hotel & Spa is in Puebla Historic Center, a short 4-minute walk from Puebla Cathedral and 6 minutes' walk from Los Sapos Bazaar. Travelers give top marks for the hotel's prime location.

Reviews

9.0

Superb

9.1/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Jennifer, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

A hidden gem
This is a hidden gem in Puebla. In the heart of Zocalo, the centre of Puebla history. We’ve stayed at El Sueño twice now and it has been our favourite place to stay. The rooms are comfortable, clean, the breakfast is warm and delicious. Service is impeccable! Everyone is so accommodating and willing to help and answer any questions or make suggestions. We love the history, architecture and comfort of the hotel.
Will, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Centrally located, beautiful, clean room and friendly staff! We loved it !
Samanta, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place, amazing service, delicious food.
We have a great time. The hotel was terrific; the bed, the sheets, the toiletries, the Jacuzzi, and the service were perfect. The location is perfect, near everywhere. Clean, with a beautiful view of the Cathedral and the most friendly and professional staff ever. Thanks, Nayelli and Rosendo, for a fantastic stay.
Ana Irene, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nos llevamos una grata sorpresa de tan buena calidad en el servicio y atención recibido en El Sueño. Todos los alimentos y bebidas estuvieron excelentes, así como los servicios del spa. El personal es amable, atento y con excelente actitud.
Verified Expedia guest review

10/10 Exceptional

I spent just one night here, but wish I could have stayed longer. It is very artsy with a lot of artwork in the room and public spaces. Everything was clean and the staff was very friendly.
Verified Expedia guest review

10/10 Exceptional

Beautiful building in the middle of the city. Great room and fantastic indoor patio area !
Ramon, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Luis, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Loved this place, it’s beautiful and clean. Really good dinner and drinks. The spa is very nice. Highly recommend this hotel.
Anel, 1-night romance trip
Verified Expedia guest review