4/10 Fair
21 Dec 2022
Very old and uncomfortable hotel. Can't recommend
Good:
- Quiet beachfront with comfortable seating
- AMAZING housekeeping and restaurant staff. Front desk staff were mediocre.
- Breakfast buffet was very good although some days didn't have adequate options for vegetarians/vegans.
Bad:
- VERY slow wifi (slow enough that you can't play a 144p Youtube video). Reception says they only guarantee good connection on the balcony. Huh? Most people use internet inside not outside.
- The hotel room is VERY old. Possibly the oldest fridge I've seen in my life. The toilet is gross and needs to be renovated.
- Thanks to the old hotel room door which doesn't seal/close properly, mosquitoes kept getting in and bite after I got out of the shower.
- Smells transferred easily into the bedroom because the toilet door has vents and there is no door separating the toilet/bathroom from the bedroom. The bathroom drain also stank intermittently.
- Poor soundproofing between rooms. Our neighbors below had a baby and would move furniture around at night and we heard everything.
- Spa is twice the price as hotels next door and the nicest spas in Nusa Dua (which offer free pickup/drop off).
- Although breakfast was good, lunch and dinner are incredibly average. There are so many better restaurants just outside.
We asked for a better room due to these issues and the front desk staff refused saying all the rooms are dated. We then tried checking out early and they wouldn't even offer a partial refund. Disappointing experience, won't be back.
Verified traveller
10-night trip
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