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Helnan Palestine Hotel, Alexandria

5 stars
Montaza Palace Royal GardensAlexandriaEgypt, ‏‎800-491-6126
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Excellent4.0 / 5
Location
Great location
WiFi
Bad internet service
41See all 41 Hotels.com reviews
From 307 reviewsTripAdvisor Traveller Rating

Helnan Palestine Hotel, Alexandria

Hotel Info: 866-539-8117

from $180
  • Junior Suite
  • Executive Suite
  • Superior Room
  • Deluxe Room
  • Room (Egyptians & Residents only)

At a glance

Key facts

Hotel size

  • This hotel has 218 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Also known as

  • Helnan
  • Helnan Hotel
  • Helnan Palestine
  • Helnan Palestine Alexandria
  • Helnan Palestine Hotel
  • Helnan Palestine Hotel Alexandria

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Optional extras

Valet parking costs USD 5 per day with in/out privileges

Rollaway beds are available for USD 50 per night

Breakfast is offered for an extra charge of USD 20 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • 5 restaurants
  • 3 coffee shops/cafés
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Barbeque grills
Things to do
  • On private beach
  • Beach sun loungers
  • Fitness facilities
  • Full-service spa
  • Steam room
  • Playground on site
  • Windsurfing nearby
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 11836
  • Conference space size (meters) - 1100
Services
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Wedding services
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Helnan Beach SPA . Services include massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Alexandrina - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

Al Arz - This restaurant specializes in regional cuisine and serves lunch and dinner.

Asia House - This restaurant specializes in Asian cuisine and serves lunch and dinner.

La Piazza - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Royal Gardens - This restaurant specializes in Asian cuisine and overlooks the pool.

Helnan Palestine Hotel, Alexandria’s small print

Also known as

  • Helnan
  • Helnan Hotel
  • Helnan Palestine
  • Helnan Palestine Alexandria
  • Helnan Palestine Hotel
  • Helnan Palestine Hotel Alexandria

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Optional extras

Valet parking costs USD 5 per day with in/out privileges

Rollaway beds are available for USD 50 per night

Breakfast is offered for an extra charge of USD 20 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 41 reviews

Helnan Palestine Hotel, Alexandria
Excellent4.0 / 5
Great location and great view
The hotel is located in the beautiful garden of Montazah Royale palace . You will enjoy the great sea view from room's balcony.The hotel reception staff are friendly and kindly allowed early check in. The hotel is excellent for relaxation . Areas which needs improvement are the gym facilities , swimming pool water was not heated as advertised , air condition was not cooling and room service ignored my request to fix the air condition. SPA service accepts cash only and did not provide an invoice.
1 night family trip
Helnan Palestine Hotel, Alexandria
Outstanding5.0 / 5
The perfect stay
The stay was very good and even perfect, thanks to the Mediterranean sea view and Montazah gardens.
2 night family trip
Helnan Palestine Hotel, Alexandria
Excellent4.0 / 5
Great people and service. Nice overall experience. Price is a bit high for the overall quality of the hotel. Thx
2 night family trip
Helnan Palestine Hotel, Alexandria
Fair2.0 / 5
Bad hotel
The room was very small and not big as i saw when booking and when i open the water all the w.c ground was full of water , very very bad house keeping .
1 night trip
Helnan Palestine Hotel, Alexandria
Fair2.0 / 5
Inexperienced staff
Checking in took more than one hour. Staff is slow and inexperienced. Although the website intentionally give the impression that the hotel has its own wide beach, it does not have a beach at all. Will not go back or recommend.
1 night family trip

See all reviews

Helnan Palestine Hotel, Alexandria

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