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Luxury hotel with spa, near Wallraf-Richartz-Museum
We had the worst experience ever, someone entered our room and stole the wole safe box…
Dec 9, 2021
Our room was stolen and there took the whole safr box from our room
Dec 5, 2021
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
Contactless check-out is available.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
This property accepts credit cards, debit cards and cash.
*See fees and policies for additional details or extra charges
Excellent sound isolation - can't hear any outside noise, even though I'm pretty sensitive. Nice sheets cleaned with fragrance free detergent. Empty fridge for our use was also a plus. Bath products had unwanted chemicals, so we used our own. Hotel sent us two emails, but none mentioned that a COVID test was required, so we had to run around and get it before we could check in.
1 night romance trip, Jul 27, 2021
Verified Expedia guest review
the location was good. The room was too dusty and hot. The AC is barely working. I contacted maintenance but I think the AC it self quality was more like a fan only. Also there was renovation on the ground floor that I was informed about a day before arrival. no help with the luggage. over all did not get the experience of 5 star hotel.
3 night family trip, Jul 24, 2021
Verified Expedia guest review
We had a nice room and the hotel was conveniently located.
4 night romance trip, Jul 21, 2021
Verified Expedia guest review
First of all I want to thank the hotel for being open during corona and for doing a great job under these unprecedented circumstances. The hotel is located in an excellent location close to everything and literally just a 10 minute walk to the cathedral which is absolutely amazing and a must see. Although almost everything is closed it’s just a few minutes walk to the famous Rhein river with hundreds of restaurants. I look forward to coming back one day in a normal world.
2 night romance trip, Jan 27, 2021
Verified Expedia guest review
The reception was very unfriendly. I came to my room and the A/C was on freeze, even it was very fresh outside. I turned it of and ask the reception to have a look that the A/C is really off. At the late evening I came back to my room and it was horrible cold. I went to bed with my clothes and checked out next morning and lost 4 nights I paid for. Better then to get a cold. The breakfast for 17 Euros was poor. Coffee maker was not working, the coffee holder for used coffee was full. After they empty it , I went for another Cappuccino and the milk exploded all over me, the milk container was empty. Difficult to understand that bad service, because they had no much guests. The front desk was not friendly at all , they just don’t care!!! I can’t recommend that hotel!!!
AndreasHotelier, 5 night trip, Jun 28, 2020
Verified Expedia guest review
The location is excellent. The staff is helpful. The rooms are nice and as a Dorint member I get a nice room
1 night family trip, Dec 14, 2019
Verified Expedia guest review
Highly recommend....beautiful hotel...cosy and spacious rooms...well thought
1 night business trip, Dec 7, 2019
Verified Hotels.com guest review
Free room upgrade at check in, map to nearby Christmas markets
1 night family trip, Nov 24, 2019
Verified Expedia guest review
Spacious rooms. However, some rooms were too cold.
4 night trip, Nov 21, 2019
Verified Expedia guest review
Check in and check out we’re both very slow. This hotel chain is not very well run and use dated technology. The hotel was also doing some renovations, which I was not made aware of. I could hear drilling in my room, but they did move me too a quieter room. Every time I tried to call the reception I was placed on hold, so I found it easier just to go down and speak to them in person. But the hotel has some good bartenders.
4 night business trip, Oct 8, 2019
Verified Hotels.com guest review