My stay was interrupted by mother nature, horrible winter storm which is not the hotels fault, but the way it was handled was horrible. I booked a 2 night stay the first night we were there power was knocked out by the storm, miserable night with kids running back and forth on the floor above is. In the morning they could not provide us with any direction as to how they were going to handle the situation, no heat or hot water, sleeping in my car would of been a better option. Around 5 pm on our 2nd day they said they could possibly send us to their sister hotel down the way, not they weren't sure if we would have to pay again. They also were supposed to email me once power was restored to advise on my refund, instead they just charged my credit for parking. We cut our anniversary trip short and came home. Staff inside was friendly, but they should of been given better direction on handling the situation and absolutely should not have charged us to go stay at their sister hotel.
