Sep 20, 2023
Bad Service and Room😡
This stay was not a pleasant one from the start. Front Desk Clerk tried to put me in a room right over top of the club again. Last time he tried putting me in the same room. That time no lights were on that floor. I had to go to my room with my cell phone light. So after i came back downstairs to argue about this room, they decided to upgrade me to another room. The upgraded room was not in good shape. I stayed there 1 night and ask to be moved in the morning. Now im in my 3rd room, and the ac is not working well. I asked 3 times to get it fixed to no prevail and also there was no hot water. I just decided to deal with it because i refused to move again. Usually a manager named Sarah is very helpful and makes sure everything is good but when she is not there are usually issues. Also i did want to compliment the new manager there because he was helpful and tried to resolve my issues. Location of hotel is great but the service and rooms are going down.
Reginald, 3-night trip
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