The ladies at check in were great!! The room was disappointing in that there was no closet or drawers to put you clothes in. Also no coffee maker. The bed was vet comfortable and the tv was great. Bathroom was spotless and soap:shampoo dispensers were good. The lady at check out was a bit put out when I asked about the deposit for extras. I just wanted to know if I would be charged then refunded or just charged the room charge. All was good except the lack of necessities for a hotel room, in my opinion.