Hotel Cinera

Photo gallery for Hotel Cinera

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
36-inch plasma TV with cable channels, TV

Overview of Hotel Cinera

Hotel Cinera

3.5 star property
3.5-star hotel in Cúcuta with outdoor pool and restaurant

8.2/10 Very good

11 verified guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
349 Cl. 11, San José de Cúcuta, Norte de Santander, 540006
Main amenities
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Laundry service
  • Luggage storage
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Minibar

Choose dates to view prices

About this area

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 19 min drive

About this property

Hotel Cinera

3.5-star hotel
Take advantage of free continental breakfast, a terrace and a garden at Hotel Cinera. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • A 24-hour front desk, smoke-free property and luggage storage
  • A front desk safe
Room features
All guest rooms at Hotel Cinera include comforts, such as Laptop workspace and air conditioning, in addition to amenities, such as complimentary wireless Internet access and minibars.
Other amenities include:
  • Bathrooms with showers and shampoo
  • 36-inch plasma TVs with cable channels
  • Daily housekeeping and desks



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 62 rooms


  • Check-in time from 10:00 AM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Parents must have child's birth certificate and photo ID*


  • Pets stay for free
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6:00 AM–8:30 AM
  • Restaurant


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool


  • Spanish

Room amenities

Be entertained

  • 36-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitiser.


This property does not have lifts.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Cinera Hotel
Hotel Cinera San José de Cúcuta
Hotel Cinera Hotel San José de Cúcuta

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Cinera?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Cinera?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Cinera?
Yes, pets stay free.
Is parking offered on site at Hotel Cinera?
Sorry, there's no on-site parking at Hotel Cinera.
What are the check-in and check-out times at Hotel Cinera?
You can check in from 10:00 AM - 11:30 PM. Check-out time is noon.
What is there to do at Hotel Cinera and nearby?
Hotel Cinera has an outdoor pool and a garden.
Are there restaurants at or near Hotel Cinera?
Yes, there's an on-site restaurant. Nearby restaurants include Safari (5-min walk), EL GRAN SABOR DE LA CERO (6-min walk) and la brasa (7-min walk).
What's the area around Hotel Cinera like?
Hotel Cinera is a short 9-minute walk from Ventura Plaza Commercial Center and 3 minutes' walk from San Jose Cathedral.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



8/10 Very good

Luis, 1-night trip
Verified Expedia guest review

6/10 Good

Very central, close to good etc but very noisy.
Carlos, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing clean and safe !!!
Carmen Josefina, 1-night business trip
Verified Expedia guest review

8/10 Very good

Egny, 1-night trip
Verified guest review

6/10 Good

Luz Angelica, 3-night trip
Verified guest review

10/10 Exceptional

Jessa, 2-night trip
Verified guest review

4/10 Fair

hotel pésimo para viajeros y negocios
hotel con poco mantenimiento en las habitaciones camas pésimas , mucha bulla de las personas que es tan en la piscina inclusive de noche esa calificación de excelente que tiene en la pagina es engañosa a menos que este referida al costo de la habitación por noche
2-night family trip
Verified guest review

10/10 Exceptional

Enrique, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Eduardo, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Angel Eduardo Chacon, 1-night trip
Verified Expedia guest review