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1 room, 2 adults

Grand Park Royal Cancun - All Inclusive, Cancun

4-star4 stars
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500, Mexico

All-inclusive beachfront property with spa, near La Isla Shopping Mall
  • Free buffet breakfast, free WiFi in lobby, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.2
Location
Great location
Room
Great room
Breakfast
Tasty breakfast
Service
Fantastic service
1935See all 1,935 Hotels.com reviews
From 9,276 reviews

TripAdvisor Traveller Rating

Grand Park Royal Cancun - All Inclusive, Cancun

from $173
  • Deluxe Ocean View
  • Premier Ocean Front
  • Royal Tower Jacuzzi Suite Ocean Front
  • Super Saver ROH
  • Royal Villa Deluxe Garden View
  • Royal Villa Junior Suite Plunge Pool
  • Royal Villa Master Suite Plunge Pool
  • Deluxe Swim-Up Ocean View

What’s around Grand Park Royal Cancun - All Inclusive, Cancun

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 22 min walk
  • Cancun Interactive Aquarium - 23 min walk
  • Forum Beach - 13 min walk
  • Cancun Convention Center - 19 min walk
  • Caracol Beach - 22 min walk
  • Delphinus Dreams - 23 min walk
  • Chac Mool Beach - 2 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive
  • Free self parking
  • Free valet parking
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 346 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

WiFi rated good

  • Great for gaming

Transportation

Parking

  • Free valet parking

Offsite

  • Area shuttle *

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 2
  • Pool umbrellas
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Sauna
Working away
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (meters) - 700
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Spa Fitness Center has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Dining

La Concha - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Open select days.

Café Sole - This cafe serves breakfast, lunch, and dinner. Open daily.

El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.

El Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Grand Park Royal Cancun - All Inclusive, Cancun’s small print

Also known as

  • Cancun Grand Park Royal
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cancun All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Park Royal Resort Inclusive
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  • Grand Park Royal Luxury Resort Cancun All Inclusive
  • Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
  • Grand Park Royal Luxury Resort Cancun All Inclusive
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  • Grand Park Royal Luxury Cancun All Inclusive
  • Cancun Grand Park Royal Caribe
  • Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
  • Grand Park Royal Luxury All Inclusive
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  • Grand Park Royal Cancun Caribe All Inclusive
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  • Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
  • Grand Park Royal Cancun Caribe All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Cancun Caribe
  • Grand Park Royal Luxury All Inclusive
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  • Grand Park Royal Cancun - All Inclusive All-inclusive property
  • Grand Park Royal Caribe All Inclusive
  • Grand Park Royal Cancun Caribe All Inclusive Hotel
  • Grand Park Royal Caribe All Inclusive Hotel
  • Grand Park Royal Cancun Caribe All Inclusive
  • Grand Park Royal Caribe

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 13 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 25.26 per night

Breakage deposit: MXN 6800.00 per stay for guests under 24 years old staying between 18 03 - 16 04

Optional extras

The fitness facility is accessible for MXN 136 per person, per day

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.2 From 1,935 reviews

Very Good 8.0
I will go back.
LOURDES, usRomance trip
Very Good 8.0
Room for improvement
We were exhausted upon arrival due a very early flight and they were relentless trying to force us to sit in on a breakfast for their “time share” like program. They had us there for over an hour, we finally said yes just so we could get into our room (which we paid an extra $300 for just so we could check in immediately) and they didn’t even honor what they offered us in exchange for agreeing to the breakfast. They assured us the “breakfast” would only take 90 minutes max but in reality it was nearly 3 hrs. Made us loose a whole morning and they wouldn’t take no as an answer. They kept sending us from one person to another until we finally got upset. i recommend you don’t believe a word they say and just walk away...all they care about is taking your money. That being said, the hotel itself was nice. Buffet is terrible and was disappointed the non motorized water sports were at another inconvenient location. So overall not to much to do on site. Food at the restaurants was good but very slow service. They function with very few employees on my opinion. But every employee at restaurants went above and beyond to please us and were very friendly. And our upgraded room included a “mayordoma” who was available to help in everything we needed. Jessica did a great job and made our stay more enjoyable. Shout out to Cesar also from the Mexican restaurant and Antonio from the Italian. Thank you for amazing service! For the price we payed, overall we expected more from the hotel.
usRomance trip
Very Good 8.0
Great Time!!!
People, place, food and drinks were excellent!!!
Nicole, us4 night trip
Fair 4.0
Bad First Experience
I was here on business and usually scout hotels to offer suggestions on where to have weddings, vacations, etc. After visiting this hotel I will not come back. The toilet in my room was clogged and never fixed the 3 days I was there. They need to change the dress code at restaurant Cocay. I have numerous clients where restaurants that are by the pool/beach such as this one who allow you to wear sleeveless shirts for breakfast or lunch. This is Cancun where usually beach attire is a tank top or sleeveless shirt. A business partner of mine had a sleeveless shirt on, was sitting outside and when he served himself bacon, sausage, toasts, etc was confronted by the manager. We did not get his name but he was short and chubby/fat. He was rude and then called for 4 co workers to help him kick out my business partner. He made him put all the food that was on his plate back on the food line. This is 1- unsanitary and 2- terrible customer service. The manager later told me the restaurant does not allow men or women in sleeveless shirts yet there were women walking all around the buffet in tank tops. When I asked about them, he said well they are women and can get away with it. I have never heard of such a thing for breakfast or lunch. I understand maybe dinner or a specialty restaurant has these dress codes but for breakfast or lunch to not let men wear a sleeveless shirt is ridiculous.
us2 night business trip
Exceptional 10.0
Great experience for All Inclusive- Friends trip
Amazing experience with the staff and the grounds were beautiful. Travelled with a couple friends on a last minute trip and met many single and married people of all ages. Resort pool area is separated between Family and Adult zone which bettered the experience. Food was good and the all inclusive for alcohol was very good! Happy about the experience!
Daniel, us2 night trip with friends

Grand Park Royal Cancun - All Inclusive, Cancun

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