4/10 Fair
Jan 9, 2023
Terrible stay
Would not recommend staying here. Booked the Premium Junior Suite, which said there would be an in-room safe, we got to the room and there was no safe, and we told the front desk on the first day, and it wasn't until our 3rd day on the trip we had a safe put in the room.
There was rain during the trip, and the rain leaked into the room, our front door had cracks in it and wouldn't fully open, and on top of that there was water pressure issues throughout the trip, with 2 days of the trip not having any water from the sink / shower, and hundreds of ants both on the balcony and right outside the front door.
Service was not good, requested same day laundry, and it took 2 days and us calling the laundry room to ask where the laundry was to have our clothes returned.
Went to the pool on the second day and there were no towels available for 2 hours due to laundry issues.
When I spoke to management about the issues with the room, they basically told me tough luck and didn't do anything to make things better.
Will 100% not be staying here again.
Grant
Grant, 5-night trip
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