Roc Jungle Tulum

Photo gallery for Roc Jungle Tulum

Primary image
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Luxury Tree House, Sauna, Garden View | Terrace/patio
Deluxe Tree House, Garden View | Terrace/patio

Overview of Roc Jungle Tulum

Roc Jungle Tulum

3.5 star property
3.5-star beach hotel with spa, near Tulum Beach

7.8/10 Good

32 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Carretera Tulum-Boca paila Km 5.5, Zona Hotelera Tulum Quintana Roo, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Private beach
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Free beach club nearby
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Choose dates to view prices

About this area

What's nearby

  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 6 min drive
  • Tulum National Park - 19 min drive
  • Playa Paraiso - 25 min drive
  • Tulum Mayan Ruins - 30 min drive
  • Gran Cenote - 31 min drive

Getting around

  • Airport shuttle (surcharge)

About this property

Roc Jungle Tulum

3.5-star hotel
Near Tulum Beach, Roc Jungle Tulum provides free continental breakfast, a round-trip airport shuttle and a terrace. Treat yourself to a massage at the on-site spa. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Concierge services, a dock and tour/ticket information
  • A front desk safe, a 24-hour front desk and smoke-free property
Room features
All guest rooms at Roc Jungle Tulum include perks, such as air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
Extra amenities include:
  • Bathrooms with showers

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 33 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay for free (dogs and cats only, 1 per room, up to 18 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM

What to do

  • Private beach access
  • Free beach club nearby
  • Access to nearby outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa

Languages

  • English
  • French
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pets

  • Pet deposit: USD 200 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

This property accepts credit cards and cash.

Also known as

Roc Jungle Tulum Hotel
Roc Jungle Tulum Tulum
Roc Jungle Tulum Hotel Tulum

Frequently asked questions

Does Roc Jungle Tulum offer free cancellation for a full refund?
Yes, Roc Jungle Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Roc Jungle Tulum?
As of 4 October 2022, prices found for a 1-night stay for 2 adults at Roc Jungle Tulum on 5 October 2022 start from €437, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Roc Jungle Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Roc Jungle Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Roc Jungle Tulum?
Yes, cats and dogs stay for free, with a limit of 1 per room and maximum weight of 18 lbs per pet. A deposit of USD 200 per stay is required.
Is parking offered on site at Roc Jungle Tulum?
Yes, there's free self parking.
Is an airport shuttle service offered by Roc Jungle Tulum?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Roc Jungle Tulum?
You can check in from 3:00 PM - 10:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Roc Jungle Tulum and nearby?
Roc Jungle Tulum has a spa, an outdoor pool and a fitness centre, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Roc Jungle Tulum?
Yes. Nearby restaurants include The real coconut (6-min walk), Casa Banana (7-min walk) and Hartwood (11-min walk).
What's the area around Roc Jungle Tulum like?
Roc Jungle Tulum is located near Tulum Beach, only a short 15-minute walk from Ven a la Luz Sculpture and 6 minutes' walk from The real coconut.

Overall score and ratings

7.8

Good

8.8/10

Cleanliness

8.0/10

Staff & service

7.5/10

Amenities

8.1/10

Property conditions & facilities

8.6/10

Eco-friendliness

4/10 Fair

Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff.
Justin N, 5-night family trip
Verified Expedia guest review

4/10 Fair

noisy
Erika, 2-night trip
Verified Orbitz guest review

2/10 Poor

We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again.
Mollie, 1-night family trip
Verified Expedia guest review

4/10 Fair

the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again.
Madeline, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great!
Travis, 4-night trip
Verified Expedia guest review

6/10 Good

Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay
Joshua, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Unique, not for all, fun for us
The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place.
Jan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

brian k, 3-night trip
Verified CheapTickets guest review

10/10 Exceptional

Purpose of my stay was to unplug and this provided exactly that for me in everyway.
Terance, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

El staff muy atento durante toda mi estancia
Santiago, 3-night trip with friends
Verified Expedia guest review