Hotel Villagio , Yountville

No one ever told us that this place was under construction and it really really made our experience a terrible one. The "Sister" hotel that was providing us the service while Vellagio was terrible as well. Every time we requested something from them, they said that we had purchased through a third party vendor and that they couldn't accommodate us. Overall our experience was tainted by the service we received.

We wouldn’t have stayed if we knew the lobby was completely under renovation& that the spa wasn’t done being renovated. When we reserved the room there was no email or flag on the hotels.com site that there was no pool, no lobby and the spa was not complete yet. We had to check in down the street and then drive all the way back to the hotel. We were assured from the hotel for our inconvenience we’d get a bottle of wine. No wine, even after asking twice. We have been staying at the villagio for years. When we stayed back in spring we were contacted by villagio and booked at the vintage inn as they didn’t think we’d be comfortable staying at a hotel while it was under construction, it’s a shame they didn’t value us enough to contact us this time.

Fabulous. Wish we could have stayed longer. The only bad/weird thing is that their lobby is currently under construction so you check in a block away in a different building. This could have been communicated in advance better - but once you get to the temp lobby - which is gorgeous - it's all flawless from there. We were in a junior suite which was incredibly well laid-out, great bed, and high-quality mini-bar options. Nice huge t.v. over the fireplace with an easy to burn bag o' wood, and thoughtfully placed plugs and USB plugs next to the bed on either side. One telling thing about the hotel? Our mirror broke in the bathroom (the big one, over the vanity) and it was completely replaced in less than an hour. INSANELY fast. Highly recommend.

The hotel is a good one but I don't think you can pay over 800$ a night and not be told that the hotel is under construction and that the pool area that belongs to your hotel is closed. They had a small pool in another hotel next to it but obviously it was fully packed in a labor day weekend and impossible to use.

Beautiful remodel and great rooms. Still underneath construction however and the pool and lounge is about 10 min walk.