4/10 Fair
Dec 16, 2022
This is not a 4-star hotel at all.
Very very disappointed with our stay. The staff was very aggressive as if we have done something very wrong all the time. When we called the room service for the first time, the staffs were very unhappy that we called multiple times already but it was not our room that called. And the staffs were instantly unhappy with our request even before verifying that we were indeed not the same room that called multiple times.
The elevator was broken and our room was on the 5th floor. No plan to fix the elevator.
There was constant loud noise through out the day - heavy machinery to repair stuff within the building, staffs’ walkie talkie on speaker (I could hear every details of their conversations from my bed).
Not clean at all especially the toilet.
So to sum up all our experience in one sentence: DEFINITELY NOT A 4-STAR HOTEL AT ALL.
Ju Young
Ju Young, 6-night trip
Verified Hotels.com guest review