Booked a townhome for a 8 night house hunting in Orlando.
We arrived around 7 pm in the unit, followed the instructions from the email to get in the house. Once in the unit, I noticed a couple of red flags, like half dozen cockroach traps in the first floor (kitchen/living room) and a weird smell (smoking + old scent).
We got food and we’re getting ready to eat, when opening the kitchen cabinets found at least 3 roaches, including one walking in the bowls/plates.
Other than these issues, the unit was run down, with missing pieces in almost all the blinds, a creaking wood floor in the second floor, bed sheet of our bedroom was also pilling.
First thing in the morning, I called the property management, to tell about the issues and he told me that he never had issues with roaches, so or he was not being informed by the housekeeping (the traps were there for a reason) or he was not being honest with me. That affirmation made me lost the trust on him and when another unit in the same complex was offered we declined. I simply asked for the remaining nights to be refunded and moved to one hotel for the rest of the days.
The property manager initially declined the refund and after asking again he said that he was going to talk to the owners and call me back. They offered half of the remaining days only, which I had to contact hotels.com at least 4 times and insist in them advocating for me to get the full refund (difference was paid by hotels.com).
I don’t recommend.