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1 room, 2 adults
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Krystal Beach Acapulco, Acapulco

3 stars
Ave Costera Miguel Aleman 163AcapulcoGRO39670Mexico, 800-491-6126
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Good3.1 / 5
  • Grest foodSep 7, 2016
  • We had a family connecting room with a city view.The hotel has a lot of staff and they…Aug 16, 2016
367See all 367 Hotels.com reviews
From 737 reviewsTripAdvisor Traveller Rating

Krystal Beach Acapulco, Acapulco

Hotel Info: 866-539-8117

from $49
  • Krazy Super Saver, King
  • Romantic Room
  • Family Connecting
  • Krazy Super Saver
  • Standard Ocean View
  • Family Room
  • Standard Mountain View

At a glance

Key facts

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property
  • All-inclusive rates available

Also known as

  • Krystal Beach Acapulco
  • Krystal Hotel
  • Krystal Hotel Acapulco Beach
  • Krystal Beach Acapulco Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs MXN 120 per day

Valet parking costs MXN 120 per day

Buffet breakfast is offered for an extra charge of MXN 200 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Spa tub
  • Beach towels
  • Pool sun loungers
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues
  • Limited gourmet or à la carte dining

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service

Dining

Aquamarina - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Palapa - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Lobby Bar - This bar serves light fare only.

Recreation

On Site

  • Spa tub
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Water skiing on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Krystal Beach Acapulco, Acapulco’s small print

Also known as

  • Krystal Beach Acapulco
  • Krystal Hotel
  • Krystal Hotel Acapulco Beach
  • Krystal Beach Acapulco Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs MXN 120 per day

Valet parking costs MXN 120 per day

Buffet breakfast is offered for an extra charge of MXN 200 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 367 reviews

Krystal Beach Acapulco, Acapulco
Poor1.0 / 5
Bad service in front desk, air conditioner never work
3 night family trip
Krystal Beach Acapulco, Acapulco
Good3.0 / 5
I requested to get a room in a higher level.and wanted 2beds. But we got one bed and a room in the 4 floor
2 night romance trip
Krystal Beach Acapulco, Acapulco
Good3.0 / 5
Satified and happy with my stay
when we forst arrived things were a little out of order with the rooms. but that was because we had arrived really late at night. but the next day the manager Victor Regoles worked everything out for us and gave us the option of staying in a renovated corner room with balcony and ocean view or staying in a older room in the opposite end of the building but still in the corner, the corner rms have the best views and room size with a longer balcony compared to the other rms with ocean view. The older rms have a better view compared to the renovated ones. The service was great. only down side is too many vendors approach you, especially on the weekends! but if you ignore them they get the message (it was rude of me to tdo that but it became too much and it was the only way to avoid them). On weekdays (tues-thurs) are the best times to be on the beach, less crowded and less vendors. they have a pool slide for children and adults, that was fun. the mix drinks were good. the food was ok at the hotel, i preferred to eat out. over all everything went ok and better than we expected. theres plenty of security (the military and state police were always out on the streets, so no need to be on guard in the day time, at night theres plenty of officers keeping an eye out.
4 night family trip
Krystal Beach Acapulco, Acapulco
Good3.0 / 5
Having to be very patient.
The valet parking was very difficult we had to wait often for close to an hour. There is no self parking option available. Getting ice in morning or anytime was also very difficult. There were only 3 ice makers in the whole hotel.We often did not get any. Elevators were very crowded during pick times and would pass us, because of being full.Getting a beach spot with umbrella was also very difficult. Someone of your group had to be there about 5:30 in the morning to reserve a spot.
7 night family trip
Krystal Beach Acapulco, Acapulco
Good3.0 / 5
Go if you have time to wait.
We visited the hotel in the full season of Dec 2015. It was fully booked and the service was sketchy. For example we spent about 1.5 hour waiting for check in. Once you ask for your car, you need to wait about 30 min - 1 hour. The hotel is old, AC is barely working, and we had a flood in our room. The beach and the neighborhood are beautiful.
4 night family trip

See all reviews

Krystal Beach Acapulco, Acapulco

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