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Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

Photo gallery for Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

Outdoor pool
On the beach, white sand, beach volleyball
Outdoor spa tub
Outdoor pool
Outdoor pool

Overview of Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

4.5 star property
Playa del Carmen beachfront property with spa and outdoor pool

8.2/10 Very Good

14 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is $543
Price available on 1/31/2023
Map
Carretera Federal 387, KM 299, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 24 min drive
  • Maroma Beach - 21 min drive
  • Mamitas Beach - 29 min drive
  • Playa del Carmen Main Beach - 29 min drive
  • Playa del Carmen Maritime Terminal - 33 min drive
  • Playacar Golf Club - 38 min drive
  • Xplor Theme Park - 34 min drive
  • Xcaret Eco Theme Park - 37 min drive
  • Ferry to Cozumel - 42 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Cozumel Intl. Airport (CZM) - 13.9 miles/22.4 km

Restaurants

  • Fonda Argentina - 10 min drive
  • Burger Stop - 11 min drive
  • La Brasserie - 11 min drive
  • Koh Thai - 11 min drive
  • Arezzo - 11 min drive
Map

About this property

Hyatt Zilara Riviera Maya - Adults Only - All Inclusive


Property Location
With a stay at Secrets Capri Riviera Cancun - All Inclusive - Adults Only in Playa del Carmen, you'll be 5.4 mi (8.7 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. This 4.5-star hotel is 11.8 mi (19.1 km) from Xplor Theme Park and 12.3 mi (19.7 km) from Xcaret Eco Theme Park.

Rooms
Make yourself at home in one of the 290 air-conditioned rooms featuring iPod docking stations and free minibar items. Your pillowtop bed comes with premium bedding. Rooms have private balconies. 55-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a nightclub and an outdoor pool. Additional features at this Mediterranean hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at Coco Cafe, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 291 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free secured, uncovered onsite self parking
  • Free secured, uncovered onsite valet parking
  • Onsite parking limited

Other information

  • Designated smoking areas (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 8 bars/lounges
  • Coffee shop
  • Room service (limited hours)
  • Water dispenser

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Shopping

Working away

  • Computer station
  • Conference space (6747 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Built in 2003
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Shower only
  • Towels

Stay connected

  • WiFi

More

  • Daily housekeeping

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Zen Spa has 10 treatment rooms. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Capri Grille - This restaurant specializes in Italian cuisine and serves dinner only.
Tempest - This restaurant specializes in sushi and serves dinner only. Open daily.
El Comedor - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Lola Beach - This theme restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Legends Sports Bar - This sports bar serves light fare only. Open daily.

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

This property does not have elevators.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

All Inclusive Capri
All Inclusive Secrets Capri Riviera Cancun
Capri All Inclusive
Capri Riviera
Capri Secrets Cancun
Secrets Capri All Inclusive
Secrets Capri Cancun
Secrets Capri Riviera Cancun All Inclusive Playa del Carmen
Secrets Capri Riviera Cancun Playa del Carmen
Secrets Capri Riviera Cancun All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults
Secrets Capri Riviera Cancun All Inclusive Adults Hotel
Secrets Capri Riviera Cancun All Inclusive Adults
Hotel Secrets Capri Riviera Cancun - All Inclusive - Adults Only
Secrets Capri Riviera Cancun All Inclusive Adults Only
Secrets Capri Riviera Cancun All Inclusive

Frequently asked questions

Does Hyatt Zilara Riviera Maya - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Zilara Riviera Maya - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
As of Jan 27, 2023, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive on Jan 31, 2023 start from $543, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
Yes, there's free self and valet parking. Parking spots may be limited.
What are the check-in and check-out times at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hyatt Zilara Riviera Maya - Adults Only - All Inclusive also has 8 bars and an outdoor pool, as well as a fitness center and spa services.
Are there restaurants at or near Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
Yes, there are 9 onsite restaurants, featuring Italian cuisine. Nearby restaurants include La Brasserie (4.1 mi), Koh Thai (4.1 mi), and Coco's Cabanas (4.6 mi).
What's the area around Hyatt Zilara Riviera Maya - Adults Only - All Inclusive like?
Hyatt Zilara Riviera Maya - Adults Only - All Inclusive is located a short 15-minute walk from Tres Rios Ecopark.

Reviews

8.2

Very Good

9.6/10

Cleanliness

9.7/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Fair

The jacuzzi wasn’t working properly. Poorly lite at night Steps into pool dangerous b/c they were not visible. Small elevators not handicap friendly didn’t have access to every restaurant
Paulette, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

Spa horrible, didn't get serviceß I paid for. Very disappointed in this property
Rosalind, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The resort is beautiful, super clean and cozy, I loved my room and the food was fantastic. Activities were perfect and the spa amazing!!! Staff goes above and beyond and makes you feel special, I’m definitely coming back next year. Not enough words to thank you for the awesome experience I had.
Verified Expedia guest review

8/10 Very Good

Hotel is nice but a bit underwhelming for such a large hotel. Various tired looking plants are used to adorn lobby. Hotel needs interior designer with vision. Staff members go above and beyond to serve; everyone was very pleasant. Bar drinks were good. Buffet was great for breakfast, but that was it; lunch and dinner were not great. Desserts were always spectacular. Lobby coffee shop was great. Capri Grill Italian was a good alternative to buffet, we didn’t try the Asian restaurant. With that said dining options were a bit limited. The beach grill is just so so. Focus should be more on simple Beach foods instead of some of the strange bowl options that were on the menu. Hotel rooms are large, bed comfortable, in room fridge was only filled once in three days. In room snacks were local variety like plantain chips; a little stale and not very desirable. Hotel pool is nice and pool side waiters were there to assist with bar drinks. Plenty of chairs around pool. Night life is lacking. Overall I would give this hotel 3.5 stars. Perhaps with time it will be more like it’s sister property in Cancun.
Verified Expedia guest review

10/10 Exceptional

The entire experience was fantastic. The facilities were beautiful and well-kept. The staff was friendly and prompt. The food was excellent.
Verified Orbitz guest review

8/10 Very Good

The Staff was amazing and could't do enough to help out and make the stay enjoyable. The Hotel is listed as a 5 star hotel, at best its a 3 star. Its limited in food choices, and everything shouts down at 11pm. We were there for News Years and all the bars and entertainment quickly shout down just past midnight.
Verified Expedia guest review

10/10 Exceptional

Really like the service. Everything was excellent!!
Verified Expedia guest review

6/10 Good

It is a beautiful place, but they need to step up their game for the price they charge. Just learned while we were there with my boyfriend for NYE that they opened one month ago. Sushi restaurant has a few items to choose from so we could not eat there, the menu was really a joke. The Italian restaurant same. The buffet was amazing and great selection of food which helped but for all inclusive in the Restaurants of the resort should not have items on the menu for extra charge. Every morning the staff forgot to bring Nespresso pods and coffee mugs, so we had to call for them and still had to wait long time. I mean 2am in the morning we had to go and get them ourselves when we were just not able to sleep and figured let us go get it so when we wake up in the morning, we will have coffee and cups ready to drink. If you want to be served food on the beach you can't bc they only serve drinks there, but 20 feet away you can sit down and be served which makes no sense. The music was great in the morning then turn into a loud club music which is not relaxing at all for the crowd the hotel had. You could see people leaving the beach bc of that. When I asked them to change the music back or lower the volume, they gave me some nonsense excuse. Isn't the idea to be served in complete relaxation when you are on vacation? That totally ruined our relaxation and experience at the beach front of the hotel. Their Zen Spa is amazing, the hydrotherapy is the best service there.
Verified Expedia guest review

10/10 Exceptional

We loved everything about this resort. It’s beautiful, inside and out. The staff is exceptional. The food is wonderful. We definitely plan to return.
Verified Expedia guest review

6/10 Good

The property itself is great. The pool is great and the beach is nice. The majority of the staff were super friendly and helpful. The spa was great. The food wasn't too good. It wasn't bad but not what I was hoping for given the price. I've stayed at a cheaper all inclusive in Riviera Maya and the food there was way better. The Japanese restaurant is by far the best restaurant. I wish we would have just gone there every night. The buffet is hit or miss depending on the day. Our shower was leaking into the room and I informed them but it was never fixed while we were there.
Verified Expedia guest review