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Secrets Capri Riviera Cancun All Inclusive, Playa del Carmen

4.5 stars4.5 stars
Carretera Federal 387 Chetmal CancunKm 299, Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.4 / 5
Room
Great room
Location
Great location
Breakfast
Tasty breakfast
Beach
Beautiful beach
367See all 367 Hotels.com reviews
From 9,098 reviewsTripAdvisor Traveller Rating

Secrets Capri Riviera Cancun All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $247
  • Club Tropical View 2 double beds
  • Club (Suite, Tropical View,2 double beds)
  • Club Tropical View 1 king Bed
  • Club (Deluxe Ocean View 1 King bed)
  • Club (Suite Tropical View,1 King)
  • Club Suite, 1 King Bed, Ocean View
  • Club Suite, 1 King Bed, Oceanfront
  • Club (Honeymoon Ocean Front,1King)
  • Club (Run of the House)

At a glance

Key facts

Hotel size

  • This hotel has 290 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Offsite

  • Free shopping center shuttle

Other information

  • Smoke-free property
  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Capri
  • Secrets Capri Riviera Cancun Playa del Carmen
  • Secrets Capri Riviera Cancun All Inclusive
  • All Inclusive Secrets Capri Riviera Cancun
  • Capri All Inclusive
  • Capri Riviera
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  • Secrets Capri All Inclusive
  • Secrets Capri Cancun
  • Secrets Capri Riviera Cancun All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

In the hotel

Food and drink
  • Free breakfast
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • On private beach
  • Beach sun loungers
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Pool sun loungers
  • Spa tub
  • Beach towels
  • Pool umbrellas
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built 2003
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

Secrets Spa by Pevonia offers treatments which combine hydrotherapy and indigenous treatments. The spa features 10 treatment rooms that include private Swiss showers, spa tubs, relaxation lounge, sauna, steam room, couple's massage suites, and hydrotherapy suites.

The spa boutique carries a wide array of aromatherapy candles, oils, chimes, body scrubs, creams, and contour products as well as prestigious beauty care lines such as Pevonia, Lanza, and Gehwol.

Dining

Coco Cafe - This coffee shop specializes in international cuisine.

Secrets Capri Riviera Cancun All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Capri
  • Secrets Capri Riviera Cancun Playa del Carmen
  • Secrets Capri Riviera Cancun All Inclusive
  • All Inclusive Secrets Capri Riviera Cancun
  • Capri All Inclusive
  • Capri Riviera
  • Capri Secrets Cancun
  • Secrets Capri All Inclusive
  • Secrets Capri Cancun
  • Secrets Capri Riviera Cancun All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 367 reviews

Secrets Capri Riviera Cancun All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Very enjoyable stay. Upscale all include, food is very good and great variety. Wifi is poor, my only complaint as such.
7 night trip
Secrets Capri Riviera Cancun All Inclusive, Playa del Carmen
Poor1.0 / 5
REVIEW 3 OF 3 - UNSAFE POOL/MEDIOCRE FOOD/NO BEACH
As I mention in my last two reviews, we had a horrible check-in with a bait & switch & no compensation for the inconvenience. And another bait & switch with the Spa reservation as it related to the resort credit coupon that we never received prior to receiving my spa treatment. Resolving both of those issues took several hours of our time and created undo stress during our vacation. But the straw that broke the camel's back or in this case, shoulder, was the injury received by a very poorly designed beach entry pool. Beach entry swimming pools are pools that have a gradual walk-in entry into the pool, much like the gradual slope of walking into the ocean. However, wet tiles are much more slippery than wet sand. The entire ramp into the pool is tiled with the hot sun beating down on it all day long. The shallow water allows algae to grow on the tiles, making them very slippery. I slipped a few times but managed to catch myself. Unfortunately, my sister wasn't as lucky. We spent an entire afternoon at the local emergency room because of this accident. An accident that could have been avoided had the hotel placed skid proof tape along the ramp. And to add insult to injury, the lifeguard insinuated that it was my sister's fault because she didn't use the rail nor the skid proof carpet that was on the other end of the pool. I asked why there weren't any warning signs or tape and didn't receive an answer. The hotel can't assume that people would inherently know not to use the ramp
6 night trip with friends
Secrets Capri Riviera Cancun All Inclusive, Playa del Carmen
Good3.0 / 5
Try other Secrets!
This is the 3rd and, sadly, the worst Secrets I've been to overall. The property sorely needs renovation. It rather feels like the Secrets practice squad. The lampshades in the room were rusty and the sheets looked old with a few faded stains. The electric outlets were a little wonky, also.The pool was moldy and missing more than a few tiles. Beach towels were worn and frayed at the edges. The beach itself has disappeared due to erosion. Food was only good at Portofino and that was also where we had the most attentive tableside service. Many areas of the interior of the main building smelled strongly of sewage. The employees are hardworking and very warm. There were only 2 instances of poor service.
7 night romance trip
Secrets Capri Riviera Cancun All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Excellent True Vacation
Amazing stay. Food, Drink, Services and facilities were all very good. Very relaxing and easy to enjoy being on a true vacation. Spa is wonderful. Do NOT attend "time share" sales presentation. Incentives are very attractive but they do not respond well to hearing no. Beach has been extensively damaged and only a small part of what online pictures show now remains.
6 night romance trip

See all reviews

Secrets Capri Riviera Cancun All Inclusive, Playa del Carmen

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