SureStay Hotel by Best Western North Vancouver Capilano

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

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Seasonal outdoor pool
Seasonal outdoor pool
Standard Room, 2 Queen Beds, Non Smoking | Individually furnished, desk, laptop workspace, iron/ironing board
Individually furnished, desk, laptop workspace, iron/ironing board

Overview of SureStay Hotel by Best Western North Vancouver Capilano

SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property
Hotel with restaurant, near Vancouver Aquarium

7.8/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Connecting rooms available
The price is $125
Price available on 10/7/2022
Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
Main amenities
  • Housekeeping (on request)
  • Restaurant
  • Breakfast available
  • Seasonal outdoor pool
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Self-serve laundry
  • Tour/ticket assistance
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Laundry facilities
  • Free self parking

Choose dates to view prices

About this area

What's nearby

  • In Pemberton Heights
  • Stanley Park - 39 min walk
  • Capilano Suspension Bridge - 2 min drive
  • Robson Street - 14 min drive
  • English Bay Beach - 8 min drive
  • Vancouver Waterfront - 14 min drive
  • Vancouver Convention Centre - 9 min drive
  • Granville Street - 18 min drive
  • Canada Place Cruise Ship Terminal - 19 min drive
  • Vancouver Aquarium - 25 min drive
  • Canada Place - 21 min drive

Getting around

  • Vancouver Harbour Flight Centre (CXH) - 16 min drive
  • Vancouver Intl. Airport (YVR) - 26 min drive
  • Pitt Meadows, BC (YPK) - 39 min drive
  • Sechelt, BC (YHS-Sunshine Coast Regional) - 115 min drive
  • Vancouver Rocky Mountaineer Station - 13 min drive
  • Vancouver Waterfront Station - 19 min drive
  • Vancouver, BC (XEA-Vancouver Pacific Central Station) - 22 min drive

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel in the heart of Pemberton Heights
SureStay Hotel by Best Western North Vancouver Capilano provides amenities like laundry facilities and a restaurant. Guests can connect to free in-room WiFi.
Additional perks include:
  • A seasonal outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), tour/ticket assistance, and a front desk safe
  • A 24-hour front desk
  • Guest reviews say good things about the overall value, pool, and helpful staff
Room features
All guestrooms at SureStay Hotel by Best Western North Vancouver Capilano have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, housekeeping, and desks

Languages

Arabic, English, Farsi, Filipino, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 74 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 1:00 AM
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas
  • No alcohol served onsite

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–1:00 PM
  • Restaurant

Traveling with children

  • Children stay free

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities

Facilities

  • Safe-deposit box at front desk
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Closed captioned TV
  • Upper floors accessible by stairs only

Languages

  • Arabic
  • English
  • Farsi
  • Filipino
  • Hindi

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls
  • Desk chair

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Fees & policies

Optional extras

  • Breakfast costs between CAD 17 and CAD 35 for adults, and CAD 10 and CAD 20 for children (approximately)

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May 21 to October 01

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

Frequently asked questions

Does SureStay Hotel by Best Western North Vancouver Capilano offer free cancellation for a full refund?
Yes, SureStay Hotel by Best Western North Vancouver Capilano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SureStay Hotel by Best Western North Vancouver Capilano?
As of Sep 28, 2022, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western North Vancouver Capilano on Oct 7, 2022 start from $125, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SureStay Hotel by Best Western North Vancouver Capilano?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at SureStay Hotel by Best Western North Vancouver Capilano?
Yes, there's a seasonal outdoor pool.
Are pets allowed at SureStay Hotel by Best Western North Vancouver Capilano?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at SureStay Hotel by Best Western North Vancouver Capilano?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Hotel by Best Western North Vancouver Capilano?
You can check in from 3:00 PM - 1:00 AM. Check-out time is 11 AM. Contactless check-out is available.
Is there an onsite casino at SureStay Hotel by Best Western North Vancouver Capilano?
No, this hotel doesn't have a casino, but Great Canadian Casino at the Holiday Inn (12-min drive) and Starlight Casino (28-min drive) are both nearby.
What is there to do at SureStay Hotel by Best Western North Vancouver Capilano and nearby?
SureStay Hotel by Best Western North Vancouver Capilano has a seasonal outdoor pool.
Are there restaurants at or near SureStay Hotel by Best Western North Vancouver Capilano?
Yes, there's an onsite restaurant. Nearby restaurants include Denny's (3-min walk), Tomahawk Restaurant (11-min walk), and Kypriaki Mediterranean Grill (12-min walk).
What's the area around SureStay Hotel by Best Western North Vancouver Capilano like?
SureStay Hotel by Best Western North Vancouver Capilano is in Pemberton Heights, a short 15-minute walk from Park Royal. Travelers say this hotel is in a good location.

Overall score and ratings

7.8

Good

8.1/10

Cleanliness

8.4/10

Staff & service

7.3/10

Amenities

7.5/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Exceptional

Shauna, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice place….. but…..
It’s unfortunate really when you drive for 9 hours in the hot summer sun, reach your destination only to find the room you had reserved a week ago was stifling hot when you opened the door. We had to leave while the a/c cooled it down. The beds were firm, which I don’t mind, it was the spring grooves poking in my back that made it uncomfortable. The room was clean, the front desk very nice. Oh and coffee cream powder would have been nice to see but no whitener at all. It’s just the small things that take my review from a 10/10 to a 7/10.
1-night trip
Verified Hotels.com guest review

8/10 Very Good

I would stay again
The motel is immaculate.. and I LOOKED HARD to find something. Not one hair or bit of dust. That was a plus. My only complaint would be lack of air conditioning in the bedroom. The air conditioner I. The sitting area eventually does the trick, but if you are sleeping on the pullout there.. you would be freezing before the bedroom cooled down as they do not allow you to run the a/c during the day
Isabel, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Nice convenient location. We had a nice stay.
Jo, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Good value for money in an expensive city
Great location. Wanted to get to the Horseshoe Ferry the following morning. Pity we arrived as the pool was closing at 8pm. Housekeeping did not empty the fridge before our arrival. Other than that it was very good. And good value for money. Pros- price, free parking, good coffee and pool. Cons- busy street and noisy.
Belinda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Associates were very friendly and helping
1-night family trip
Verified Hotels.com guest review

8/10 Very Good

This hotel was very clean and comfortable. We enjoyed some nice time by the pool before dinner
Janice, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Decent
Much like the real estate in Vancouver the hotels are hard to find at a decent price. SureStay is one of few options in North Vancouver. The Hotel is decorated and designed much like a Motel. Located right on Capilano this Hotel's strength is the service. The service is quite good and friendly. The downside is that the price doesn't really match the quality. The hotel is old, and a bit antiquated. Renovations should definitely be part of the future plan if the business will continue.
Hector, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Liezel, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Comfortable, convenient location.
Basic amenities in the room. Older facility. Close to amenities for the North shore & access to downtown.
1-night trip with friends
Verified Hotels.com guest review