4/10 Fair
Apr 6, 2023
Check in-check out- check- in
Short notice business trip during Easter so I brought my wife with me. Ordered 2 nights (little pricey), room was small, no place to put clothes, no desk or table, TV didn’t work, ventilator noisey, leftover potato chips under the bed. None of this was the problem - I had to extend my stay 1 more night. Went into Hotels.com and ordered new night (price had gone up by 15%, ok prices fluctuate) Went down to reception to tell them we staying one more night and won’t be checking out. They found the new booking, but had to pay an additional $15 to keep the room(?!?) or and to checkout at 11 and back in at 3PM. Unbelievable. Of principle, I refused to pay the additional fee. My wife had to checkout, find something to do for 4 hours and checking again at 3PM while I was at work at the customer!!
George
George, 2-night business trip
Verified Hotels.com guest review