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Best Western Plus Alpen Resort Hotel, Zermatt

4 stars
Spissstrasse 52ZermattVS3920Switzerland, 866-925-8648
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Excellent4.2 / 5
  • Stayed one night in the hotel (before embarking on Glacier Express). Got a room upgrade…Jul 30, 2016
  • This hotel is situated on the opposite side of the train station from the downtown stores…May 17, 2016
126See all 126 Hotels.com reviews
From 497 reviewsTripAdvisor Traveller Rating
  • Geneva International Airport (GVA) 167-min drive; 145.8 miles/234.6 km
  • Zermatt Station 5-min walk; 0.2 miles/0.3 km
  • Tasch Station 10-min drive; 3.3 miles/5.3 km
  • Randa Station 14-min drive; 5.9 miles/9.4 km
  • Onsite parking not available
  • Free train station pick-up

Best Western Plus Alpen Resort Hotel, Zermatt

Hotel Info: 866-925-8648

from $99
  • Economy Double Room, Balcony
  • Standard Apartment, Ground Floor
  • Panoramic Double Room, Balcony, Mountain View (Matterhorn)
  • Standard Room, 2 Single Beds, Non Smoking, Mountain View
  • Family Room
  • Standard Room, 2 Single Beds, Non Smoking, Mountain View
  • Economy Double Room, 2 Single Beds
  • Panoramic Double Room, 2 Single Beds
  • Standard Room, Balcony, Mountain View
  • Family Apartment, 2 Bedrooms, Terrace
  • Family Room, Non Smoking, Balcony (Panorama, 2 Adults + 2 Children)
  • Triple Room
  • Standard Room, 3 Single Beds, Ground Floor
  • Economy Room, 2 Single Beds, Terrace
  • Economy Room, 1 Single Bed, Terrace
  • Standard Room, 2 Bedrooms, Non Smoking (no kitchen)
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Balcony, Mountain View
  • Economy Single Room
  • Economy Single Room, Mountain View
  • Family Suite, 2 Bedrooms
  • Family Room, Balcony, Mountain View
  • Family Room, 3 Single Beds, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-11 PM
  • Check-out time is 11 AM
Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free train station pickup *

Parking

  • No parking

Also known as

  • Alpen Resort
  • Best Western Alpen
  • Best Western Alpen Resort
  • Best Western Alpen Resort Zermatt
  • Best Western Alpen Zermatt
  • Best Western Plus Alpen Resort Hotel Zermatt
  • Best Western Plus Alpen Resort Hotel
  • Best Western Plus Alpen Zermatt
  • Best Western Plus Alpen

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Children under 12 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-16 years old.

Optional extras

Rollaway beds are available for CHF 70.00 per night

Cribs/Infant beds are available for an extra charge

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Ski-in/ski-out access
  • Ski storage
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa tub
  • Ski passes available
  • Tennis on site
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Conference space size (feet) - 269
  • Conference space size (meters) - 25
  • One meeting room
  • Computer station
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator/lift
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size single
  • Pillowtop mattress
Things to enjoy
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Restaurant Matterhorn - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Best Western Plus Alpen Resort Hotel, Zermatt’s small print

Also known as

  • Alpen Resort
  • Best Western Alpen
  • Best Western Alpen Resort
  • Best Western Alpen Resort Zermatt
  • Best Western Alpen Zermatt
  • Best Western Plus Alpen Resort Hotel Zermatt
  • Best Western Plus Alpen Resort Hotel
  • Best Western Plus Alpen Zermatt
  • Best Western Plus Alpen

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Children under 12 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-16 years old.

Optional extras

Rollaway beds are available for CHF 70.00 per night

Cribs/Infant beds are available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 126 reviews

Best Western Plus Alpen Resort Hotel, Zermatt
Outstanding5.0 / 5
Excellent Experience
Excellent stay at the resort. Very nice rooms and great breakfast. Probably one of the best location and value for money while at Zermatt.
2 night family trip
Best Western Plus Alpen Resort Hotel, Zermatt
Outstanding5.0 / 5
Matterhorn in view
Nice and affordable. Great choice.
1 night trip
Best Western Plus Alpen Resort Hotel, Zermatt
Excellent4.0 / 5
Great stay at Zermatt
Stayed here for one night. The resort is pretty nice though away (but close) from the town. The room was quite big and it was very well kept. The only issue was with shower, it didn't have a curtain and made the shower a bit tricky. The breakfast buffet was really nice. The staff is really nice. If you call from station (you can call for free) they will pick you up. The station is a short walk from the hotel.
1 night trip
Best Western Plus Alpen Resort Hotel, Zermatt
Good3.0 / 5
Least desirable of all hotels used on holiday.
3 night family trip
Best Western Plus Alpen Resort Hotel, Zermatt
Outstanding5.0 / 5
Perfect with kids
Helpful staff. Nice room. Great amenities. We stayed in a family room with a sleeping loft, which our kids (5 and 7) loved. The stairs were very steep, though. Littler kids probably should sleep downstairs! The room's bathroom is under the loft so the shower ceiling is low -- if you're over 6', you might prefer to take a bath instead! The two hotel pools (one with lots of jets and fountains; one a warm salt-water relaxation pool) are in different buildings of the complex. Both were fun for our kids. Other reviewers complained about distance to the slopes, but at the front desk you can pre-reserve a (free) taxi shuttle to the slopes in the morning and take the free town bus home at the end of the day. The walk from the bus stop is about a block, maybe two. Yes, walking with skis and boots is a pain, but I've walked further than that within ski area parking lots! If you don't want to wait for the bus, the Gornergrat Bahn is easily walkable in decent weather -- yes, even in ski boots and carrying skis. Enjoy the hotel's giant breakfast buffet, buy a box of granola bars at the grocery store, and you may even be able to skip a pricey lunch on the slopes.
5 night family trip

See all reviews

Best Western Plus Alpen Resort Hotel, Zermatt

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