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Best Western Plus Alpen Resort Hotel, Zermatt

4-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.
Spissstrasse 52ZermattVS3920Switzerland

Zermatt ski-in/ski-out hotel with ski storage, ski passes
  • Free hot/cold buffet breakfast and free WiFi
  • The family room was large with a view of Matterhorn from the balcony. The kids could…Jun 4, 2017
  • We went there to ski I would go back- the hotel location was great for being close to…Mar 22, 2017
106See all 106 reviews
From 636 reviewsTripAdvisor Traveller Rating

Best Western Plus Alpen Resort Hotel, Zermatt

from $158
  • Standard Apartment, Ground Floor
  • Standard Room, 3 Single Beds, Ground Floor
  • Economy Room, 1 Single Bed, Terrace
  • Economy Room, 2 Single Beds, Terrace
  • Standard Room, 2 Single Beds, Balcony, Mountain View
  • Family Room, 3 Single Beds, Balcony
  • Family Room, Balcony, Mountain View
  • Family Apartment, 2 Bedrooms, Terrace
Want more choice? Check out our other properties in Zermatt.

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2 PM-11 PM
  • Check-out time is 11 AM
The check-in location differs from the property location. To check in, go to Best Western Alpen Resort
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free train station pickup *


  • No parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Ski-in/ski-out access
  • Ski storage
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Spa tub
  • Steam room
  • Ski passes available
  • Tennis on site
  • Sauna
  • Arcade/game room
Working away
  • Conference space size (feet) - 269
  • Conference space size (meters) - 25
  • One meeting room
  • Computer station
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Elevator/lift
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size single
  • Pillowtop mattress
Things to enjoy
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe

Special features


Restaurant Matterhorn - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.


  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Snowboarding nearby
  • Snowshoeing nearby


On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site


  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Best Western Plus Alpen Resort Hotel, Zermatt’s small print

Also known as

  • Alpen Resort
  • Best Western Alpen Hotel Zermatt
  • Zermatt Best Western
  • Best Western Zermatt
  • Best Western Alpen
  • Best Western Alpen Resort
  • Best Western Alpen Resort Zermatt
  • Best Western Alpen Zermatt
  • Best Western Plus Alpen Resort Hotel Zermatt
  • Best Western Plus Alpen Resort Hotel
  • Best Western Plus Alpen Zermatt
  • Best Western Plus Alpen


Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

Rollaway beds are available for CHF 70.00 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Best Western Plus Alpen Resort Hotel, Zermatt


  • Matterhorn Museum (12-minute walk)
  • St. Mauritius Church (13-minute walk)
  • Mountaineers Cemetery (13-minute walk)
  • Zermatt-Furi Gondola (22-minute walk)
  • Sunnegga Ski Resort (2.8 mi / 4.6 km)
  • Furi - Trockener Steg Cable Car (3.1 mi / 4.9 km)
  • Riffelberg Express Gondola (3.1 mi / 4.9 km)
  • Matterhorn Express II Cable Car (0 mi / 0 km)

Getting around

  • Sion (SIR) 83-min drive
  • Geneva (GVA-Cointrin Intl.) 167-min drive
  • Zermatt Station 5-min walk
  • Tasch Station 10-min drive
  • Randa Station 14-min drive
  • Onsite parking not available
  • Free train station pick-up

Best Western Plus Alpen Resort Hotel, Zermatt

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