Gatlinburg Town Square by Exploria Resorts

Photo gallery for Gatlinburg Town Square by Exploria Resorts

Primary image
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Terrace/patio
Terrace/patio

Overview of Gatlinburg Town Square by Exploria Resorts

Gatlinburg Town Square by Exploria Resorts

2.5 star property
Hotel with indoor pool, near Great Smoky Mountains National Park

8.2/10 Very Good

831 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • Seasonal outdoor pool
  • Children's pool
  • Spa tub
  • 24-hour front desk
  • Air conditioning
  • Self-serve laundry
  • Concierge services
  • Barbecue grills
  • Playground
For families
  • Children's pool
  • Playground on site
  • Cookware, dishware, and utensils
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Ripley's Aquarium of the Smokies - 16 min walk
  • Great Smoky Mountains National Park - 17 min walk
  • Gatlinburg Convention Center - 1 min drive
  • Gatlinburg Space Needle - 1 min drive
  • Gatlinburg SkyLift Park - 1 min drive
  • Anakeesta - 5 min drive
  • Great Smoky Mountains National Park Headquarters - 10 min drive
  • Ober Gatlinburg Ski Resort and Amusement Park - 13 min drive
  • Dolly Parton's Stampede Dinner Attraction - 14 min drive
  • Dollywood's Splash Country - 19 min drive
  • LeConte Center At Pigeon Forge - 21 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

About this property

Gatlinburg Town Square by Exploria Resorts

At Gatlinburg Town Square by Exploria Resorts, you'll be just a 5-minute drive from Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies. Guests can visit the fitness center for a workout or splash around at the indoor pool or seasonal outdoor pool. Other highlights include a spa tub and a children's pool. The pool and helpful staff get good marks from fellow travelers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 221 rooms

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Minimum check-in age - 21
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Barbecue grills

Traveling with children

  • Children's pool
  • Playground

What to do

  • Basketball
  • Skiing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities

Facilities

  • Fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Spa tub

Accessibility

  • In-room accessibility

Languages

  • English

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • Cleaning supplies

Fees & policies

Refundable deposits

  • Deposit: USD 250.00 per accommodation, per stay

Optional extras

  • Housekeeping is available for an additional fee

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Frequently asked questions

Overall score and ratings

8.2

Very Good

8.5/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Exceptional

everything was good as expected
IRINA, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Aldegundo, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Jimmy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Tamka, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

False advertising beware
We used the map feature to book at 414 historic nature trail because it was close to the main strip. Upon arrival we were directed up the road 1 block to a small plain building for checkin. We were then told this is where our room was booked! The place in all the pictures which swayed our decision was a resort we could visit but our room was plain, outdated and not near what competitors nearby provided. No pool on site, terrible view of a back yard of a house. So beware when booking because they mislead you into thinking you'll be at the resort but thats 4 times the price. False advertising at its finest and i was dooped.
shawn, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was only 2 days, but it was a nicely kept and comfortable room. It was in walking distance of most everything in town, meaning restaurants, shops, and attractions. Would not hesitate to book a room here again.
Tim, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Falsely Advertised Dump!
If false advertising and bait & switch had a love child, this"resort" is it! First of all, we arrive at check in which is located at 515 Nature Trl and it looks like a 1980 roadside motor lodge. I was thinking we had to be in the wrong location, but nope, this is it. This is one of two locations (the other-advertised- location is at 414 Nature Trl) for booking this resort. This location is not reflected in the photos at all, and it's because nobody would book this hotel if they saw that this might be where their room is located. We get sent up the rusty, dirty, dilapidated stairwell to our room. The drop ceiling tiles are broken and saggy, the carpet is stained, the balcony door doesn't lock, the bathroom is the size of a NYC apartment's closet, the balcony railings are rusted, the balcony floor is crumbling and peeling. There are ZERO of the advertised amenities unless you want to walk 1/2mi down the road to the second building. I asked for a different room and was told no, that I booked through Expedia and couldn't be moved. I'm not sure if using a travel website makes a difference in where you're placed, but the front desk made it sound that way. This place is a dump. In fact, calling it a 1980s motor lodge is probably offensive to the 1980s motor lodges. If it were located anywhere except a tourist location, it would've been torn down by now. Do not book this hotel unless you don't care where you lay your head at night.
Dee, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

We had wonderful time and we would stay there again
Paul, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Room was very nice and roomy. The bathroom was super small though. Could barely walk in it
Vicki, 2-night family trip
Verified Hotels.com guest review