Skip to main content.
All properties in Vienna, Vienna (state), Austria
1 room, 2 adults


4-starHotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.
Frankenberggasse 10, Vienna, Vienna, 1040, Austria

4-star hotel with bar/lounge, near St. Charle's Church
  • Free WiFi
  • Collect stampsYou can collect® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from November 3 2020 to March 14 2021 (dates subject to change).
  • It was clean quiet in a nice area not far to most of the attractions Oct 9, 2020
  • Tastefully decorated. Comfortable rooms. Selection on breakfast bar could be improved.Mar 14, 2020


from $124
  • Single Room
  • Double or Twin Room (small)
  • Classic Double Room
  • Classic Double or Twin Room (with extra bed)
  • Room, Allergy Friendly
  • Business Room
  • Twin Room (Madam - Ladies Special)
  • Superior Room
  • Junior Suite
  • Suite
  • Deluxe Suite (Kaiserhof)
  • Premium Suite (Admiral)



  • In Wieden
  • Naschmarkt - 6 min walk
  • Vienna State Opera - 9 min walk
  • St. Charle's Church - 4 min walk
  • Vienna University of Technology - 5 min walk

Getting around

  • Vienna International Airport (VIE) - 25 min drive
  • Vienna Central Station - 21 min walk
  • Wien Mitte Station - 22 min walk
  • Vienna Praterstern Station - 6 min drive
  • Resselgasse Station - 3 min walk
  • Paulanergasse Station - 3 min walk
  • Taubstummengasse U-Bahn - 5 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 74 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*

  • Food and water bowls available


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours)*


  • Onsite self parking (EUR 21 per night)

  • Onsite parking limited

  • Height restrictions apply for onsite parking

  • Offsite parking nearby (EUR 21 per night; reservations required)

  • Street parking available

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Steam room
  • Sauna
Working away
  • Business center
  • Meeting rooms
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built - 1896
  • Elevator
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
Languages Spoken
  • Dutch
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.


Also known as

  • Premier Kaiserhof Wien Hotel Vienna
  • Premier Kaiserhof Wien Hotel
  • Premier Kaiserhof Wien Vienna
  • Best Western Premier Kaiserhof Wien
  • Premier Kaiserhof Wien


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer.

Contactless check-in is available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Optional extras

Self parking costs EUR 21 per night

Parking is available nearby and costs EUR 21 per night

Buffet breakfast is offered for an extra charge of EUR 28 per person (approximately)

Pets are allowed for an extra charge of EUR 15 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 45 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Does HOTEL KAISERHOF WIEN offer free cancellation for a full refund?
    Yes, HOTEL KAISERHOF WIEN does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is HOTEL KAISERHOF WIEN currently open?
    This property is closed from November 3 2020 to March 14 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at HOTEL KAISERHOF WIEN?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is parking offered on site at HOTEL KAISERHOF WIEN?
    Yes. Self parking costs EUR 21 per night. Parking spots may be limited.
  • Are pets allowed at HOTEL KAISERHOF WIEN?
    Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at HOTEL KAISERHOF WIEN?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in are available.
  • Are there restaurants at or near HOTEL KAISERHOF WIEN?
    Yes. Nearby restaurants include Swing Kitchen (3-min walk), Four Bells (3-min walk), and Kaffeefabrik (3-min walk).
  • Is airport shuttle service offered by HOTEL KAISERHOF WIEN?
    Yes, an airport shuttle is available. The charge is EUR 45 per vehicle one way.
  • Is there an onsite casino at HOTEL KAISERHOF WIEN?
    No, this hotel doesn't have a casino, but Casino Wien (11-min walk) is nearby.
  • What is there to do at HOTEL KAISERHOF WIEN and nearby?
    HOTEL KAISERHOF WIEN has a sauna and a steam room.

Recent reviews

Exceptional 9.6 From 497 reviews

Exceptional 10.0
Nice location, centrum close by. Rooms very warm, actually too hot, heating set too high and ventilation only works in summer. Had to keep windows open but it got noisy and housekeeping always closes windows after service which heats up room again.
Woodie, us5 night trip with friends
Very Good 8.0
The hotel is nice, we loved the breakfast. Male staff were not nice or friendly, it felt as if every questioned bothered them. EXCEPT the guy from the bar who always was happy to serve me a bucket of ice. LADIES from the reception were cordial.
us5 night family trip
Exceptional 10.0
Great location, quiet and nice breakfast buffet. My room 105 was next to the elevator, but one could not hear it. No complaints.
Axel, us3 night family trip
Exceptional 10.0
Fantastic hotel. The beds must renew. The breakfast was amazing
us3 night family trip
Exceptional 10.0
beautiful, quiet, close to Karlskirche Advent market. Luxury property with unbelievable service.
Kristin, us3 night family trip
Exceptional 10.0
Good choice!
Very good and practical. The room was not big, but very comfortable and quiet. The hotel was very well located. It is a bit expensive for what it has to offer. I really enjoyed my stay.
Marcos Roberto, us2 night business trip
Exceptional 10.0
Very nice small hotel. Easy walking distance to the old city. Very good breakfast was included.
us7 night family trip
Exceptional 10.0
Vienna Trip
The room was small but comfortable. We had issues ugh the elevator. It would not go down. Good location.
us2 night trip with friends
Exceptional 10.0
Lovely hotel in perfect location in the city
Lovely hotel in a great location in the city. Breakfast service was great everyday.
Diane, us2 night trip with friends
Very Good 8.0
front desk seemed put off - didn’t want to suggest things other than 2 stupid restaurants listed on a map
us5 night family trip