We stayed during our return trip from Florida. The front desk staff person was welcoming and accommodating, but was limited in what she was able to do.
Issues:
1. When booking the trip, I requested adjacent rooms and received written confirmation, but during check-in, the desk staff had no indication of this and had to shuffle rooms to get us together.
2. Bugs. As we were checking into our two rooms, we noticed a 1-inch roach run behind the mini-fridge cabinet. The desk staff person quickly helped us switch rooms.
3. Maintenance issues: the hotel is being remodeled and it's looking attractive, but there are so many mechanical issues including: wobbly, incorrectly mounted toilet, room door dragging and scraping the newly installed tile, sink plunger not connected to the life handle, room door not closing enough to allow the deadbolt lock to engage.
4. Housekeeping issues: it was very apparent that the bed sheets had not been changed in our second room. There were multiple long black hairs on the sheets. We were super tired at the point of discovering this and just flipped the pillow cases inside out to get some sleep after our late arrival. The little complimentary shampoo bottle in the shower had finger prints on it and was partially used.
On the upside, the newly remodeled shower was nice. The staff was friendly and apologetic, but I wouldn't stay here again based on my experience.
