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Douglas Inn And Suites

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Front of property
Family Suite | Private kitchenette | Fridge, microwave
Deluxe Double Room | Desk, laptop workspace, blackout curtains, iron/ironing board
Family Suite | Desk, laptop workspace, blackout curtains, iron/ironing board
Deluxe Double Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of Douglas Inn And Suites

Douglas Inn And Suites

2.0 star property
Mediterranean motel in Cleveland

8.4/10 Very good

1,019 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
2600 Westside Drive NW, Cleveland, TN, 37312

Room options

About this area

Getting around

  • Chattanooga, TN (CHA-Chattanooga Metropolitan) - 26 min drive
  • Alcoa - Knoxville Airport (TYS) - 82 min drive

Restaurants

  • Old Fort Restaurant - 6 min walk
  • City Cafe - 17 min walk
  • Lasaters Coffee & Tea - 3 min drive
  • Jenkins Deli - 3 min drive
  • Gondolier - 3 min drive

About this property

Douglas Inn And Suites

Douglas Inn And Suites is a great choice for a stay in Cleveland. Guests can enjoy the fitness centre, and hiking/biking trails, kayaking and mountain biking are nearby. Fellow travellers like the comfortable beds and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM until 8 AM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 40 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
  • No alcohol served on site

Property amenities

Food and drink

  • Free continental breakfast each morning 6:00 AM–9:00 AM

Travelling with children

  • Children stay for free (see details)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Waterskiing nearby
  • Zip-lining nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Television in common areas
  • Fitness centre

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • 40-inch TV
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of USD 35.00 (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 15.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per pet, per night

Parking

  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 13 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Douglas Inn Cleveland
Douglas Inn
Douglas Hotel Cleveland
Douglas Inn And Suites
Douglas Inn Suites
Douglas Inn And Suites Motel
Douglas Inn And Suites Cleveland
Douglas Inn And Suites Motel Cleveland

Frequently asked questions

Does Douglas Inn And Suites offer free cancellation for a full refund?
Yes, Douglas Inn And Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Douglas Inn And Suites?
As of 7 February 2023, prices found for a 1-night stay for 2 adults at Douglas Inn And Suites on 9 February 2023 start from €74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Douglas Inn And Suites?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at Douglas Inn And Suites?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lb per pet. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Douglas Inn And Suites?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Douglas Inn And Suites?
You can check in from 2 PM - 8 AM. There's a charge of USD 35.00 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Douglas Inn And Suites and nearby?
Have fun with activities such as hiking, kayaking and mountain biking, and practise your swing at the nearby golf course. Additional recreation nearby includes cave exploring. Douglas Inn And Suites also has a fitness centre.
Are there restaurants at or near Douglas Inn And Suites?
Yes. Nearby restaurants include Old Fort Restaurant (6-min walk), Stadium BBQ (2.2 mi) and Aubrey's (2.5 mi).
What's the area around Douglas Inn And Suites like?
Douglas Inn And Suites is located a short 16-minute walk from Cleveland State Community College. Travellers say that this motel is in a good location.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.9/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

8/10 Very good

Reasonable stay for price
Check in and check out was easy. Room was clean. Beds were cozy. TV remote wasn't working with TV. Requested new batteries and new batteries were installed .Still couldn't turn on tv or change channels without using buttons on rear of TV. Overall, stay was good, employees were nice. We were just annoyed with the television issue. The hotel is in midst of remodel so some furniture is on the second floor landing but not in the way of travelling to the room.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

The stay was good, they were doing renovations so breakfast was not up to their usual and parking spots were taken by workers. Over all still good service
4-night trip
Verified Hotels.com guest review

8/10 Very good

I Will Be Back.
For the money, I have not found a better hotel experience in Cleveland, Tennessee. Parking was easy, and there was a non-affiliated restaurant next door. My room was renovated and clean. The only small inconveniences were that a lamp in my room was broken by the previous guest, and I had to report it to make sure I was not blamed. Additionally, the shower handle was installed backwards, so it took a few minutes to figure out how to get hot water in the shower. Otherwise, I had a great stay.
Wesley, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Roger, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Has potential, but falls short
We stayed during our return trip from Florida. The front desk staff person was welcoming and accommodating, but was limited in what she was able to do. Issues: 1. When booking the trip, I requested adjacent rooms and received written confirmation, but during check-in, the desk staff had no indication of this and had to shuffle rooms to get us together. 2. Bugs. As we were checking into our two rooms, we noticed a 1-inch roach run behind the mini-fridge cabinet. The desk staff person quickly helped us switch rooms. 3. Maintenance issues: the hotel is being remodeled and it's looking attractive, but there are so many mechanical issues including: wobbly, incorrectly mounted toilet, room door dragging and scraping the newly installed tile, sink plunger not connected to the life handle, room door not closing enough to allow the deadbolt lock to engage. 4. Housekeeping issues: it was very apparent that the bed sheets had not been changed in our second room. There were multiple long black hairs on the sheets. We were super tired at the point of discovering this and just flipped the pillow cases inside out to get some sleep after our late arrival. The little complimentary shampoo bottle in the shower had finger prints on it and was partially used. On the upside, the newly remodeled shower was nice. The staff was friendly and apologetic, but I wouldn't stay here again based on my experience.
Jason, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Very comfortable beds!
First things first: beds were so comfortable!! We all slept soundly all 3 nights!! Curtains blocked out outside light, which was great!! They did a beautiful job updating our room (2 queen beds). Beautiful walk-in shower, however, didn't drain real fast, but not complaining. The room had a musty smell that hit you when you first walked in, but kinda got used to it after a while. The lighting was well done, which made a beautiful difference in our room!! Room was very clean.
3-night family trip
Verified Hotels.com guest review

4/10 Fair

Roach and feces
Roach infested is an understatement. We couldn’t kill enough of them fast enough. If you fancy many, many roaches crawling all over your pillow and literally every other inch of the place, feces smeared on the bathroom wall and toilet paper roll, urine all around the toilet seat, and stained sheets-then this is your place. We obviously left and requested a refund. We were asked to email pictures to the manager-that was 3 days ago, no answer. Both front desk ladies were very nice.
Renee, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Roaches very dusty in the lobby due to remodeling. No soap, no where to throw any garbage out
Yvette, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Mark, 1-night trip
Verified Hotels.com guest review

6/10 Good

James, 1-night family trip
Verified Hotels.com guest review